"I purchased Dell 7386, top of the line Inspiron 13 2-in-1, in June 2019. Since then, I am traveling and have left US.
(1) Now, the Bluetooth mouse WM615 is no longer working with this laptop and Dell has disowned responsibility by stating that mouse isn’t compatible with the laptop while when I purchase the mouse, the specs showed compatibility with 73xx laptops.
(2) Then, a new issue has arisen – more serious and something needing immediate attention. Whenever my battery hits the 30% or near mark, it gives the message “low battery”, yellow-amber light turns on and the laptop dies. Further, it never charges beyond 90% while operational. I have to turn off the laptop for it to charge beyond 90%. In this case, it’s clearly a case of a faulty battery in a new laptop but Dell, again wouldn’t listen. They asked me to fly back to US so they can replace the battery for me!
With this experience, far different than the one I had with Dell 3148 where even after 4 years the battery still works fine, I am no longer inclined to consider Dell for future purchases as well as recommend to everyone to reconsider before purchasing Dell.
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"Dell laptops are quite good in general. They are very easy to disassemble if you need to clean out dust or add/replace RAM or HDD. "
"I wrote this in the other category for Dell but regardless...
I bought an XPS M1330 4 years ago. I've only had to repair it once since I kept tossing it around in my backpack during high school and college. Never replaced the battery (I keep it unplugged though) and it still lasts around 3 hours. it's making some strange sounds now during bootup but considering it lasted 4 years under the hands of a teenager, I have to say I'm super impressed by its quality and durability.
Never used Dell's support though."
"Had an Inspiron 9300 laptop ordered in 2005 when I retired. The battery failed on the thing within a year, and it would have cost about $170 to replace it. They told me after the fact that "you should not have kept it plugged in (as I did in the office with my IBM), but rather discharged it every time and then recharged it". Of course, I couldn't replicate the accent on here."