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2020-07-06
1/5
A third-rate company, Avoid like Corona-Virus
"This is a third-rate company that is surviving because of lock-in with eBay. I will be closing my account with them and not use them anymore.
(1) I sold an eBay item and then couldn't ship because there were no international flights. So I cancelled the transaction and refunded the item in full.
(2) eBay refunded the selling fee in full but refused to tell PayPal to refund the fees.
(3) So, PayPal still wnt me to pay approx $6 for a transaction that was cancelled. Imagine going to Walmart or target, buying and then returning an item and still being stuck with the credit card fee to pay!
(4) I complained to PayPal to no avail. I wrote to their CEO and President Schulman and Rainey twice to no avail.
(5) This is a third-class company that is a bottom-feeder. Avoid them like Corona Virus or Bubonic Plague. There are far many other, better options."
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Updated on: 2019-12-18
3/5
Tough TG-5 - A completely useless camera, waste of money
"Update:
After writing this review, I contacted Olympus America and they were very helpful in resolving the issue after I provided a number of panoramic pix I had taken with TG5. I was offered a brand-new replacement TG870 camera which I just received this week, and that camera takes panoramic pix like the TG850 so I am all set. Particular mention for quick and helpful responses go to Robert Penchick of Olympus America. Thanks! Upgrading the stars to 3 for helping resolve an issue.
Original:
This is one of those items that are pretty outside, useless inside. It’s easily the worst camera I have ever owned. My previous camera was TG 850 which was easily the best camera I ever owned – same company, same product line, and such a vast difference.
The difference lies in how TG 5 takes pix. For example, to take a panoramic picture, it takes three separate pix and joins them. The software provides guide-marks to take the second and the third pix. However, the problem is that each of those pix have different exposures, brightness, and focus so you end up with three incompatible pix put together – something even a baby can do. And you can see how horrible it looks.
Second, the guidemarks somehow depend on something like landmarks. So if you are in Uyuni salt flat or similar places, the landscpe pic is so bad that it’s undescribable. The software wouldn’t provide guide-marks even at 360 degree rotation!! They must have hired pre-school kids to design this camera and it’s software.
Similarly, vivid is another piece of garbage that this camera provides, which really has no vivid colors. It should have been named dull.
This camera has tried to be everything to everyone and uses software to do it with an array of functions. End result: it’s useless and isn’t good at anything.
I didn’t use it underwater so will not comment on it but if you are mostly an above-ground photographer, then you should shun this camera like plague and buy TG 850 – even if you have to buy a used one."
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2019-11-24
1/5
Dell - Useless customer service, not worth buying from
"I purchased Dell 7386, top of the line Inspiron 13 2-in-1, in June 2019. Since then, I am traveling and have left US.
(1) Now, the Bluetooth mouse WM615 is no longer working with this laptop and Dell has disowned responsibility by stating that mouse isn’t compatible with the laptop while when I purchase the mouse, the specs showed compatibility with 73xx laptops.
(2) Then, a new issue has arisen – more serious and something needing immediate attention. Whenever my battery hits the 30% or near mark, it gives the message “low battery”, yellow-amber light turns on and the laptop dies. Further, it never charges beyond 90% while operational. I have to turn off the laptop for it to charge beyond 90%. In this case, it’s clearly a case of a faulty battery in a new laptop but Dell, again wouldn’t listen. They asked me to fly back to US so they can replace the battery for me!
With this experience, far different than the one I had with Dell 3148 where even after 4 years the battery still works fine, I am no longer inclined to consider Dell for future purchases as well as recommend to everyone to reconsider before purchasing Dell."
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Updated on: 2019-07-06
1/5
Booking.com gone to dogs
"I write this review to share my recent experience with booking.com. I have been a booking.com customer for over 7 years now but it appears that loyalty doesn’t mean anything to the Mandarins at the booking.com. As will be seen below, matter was escalated to booking.com CEO and then to her boss Mr. Glenn Fogel of Booking Holdings, with nary a difference. Here’s the detailed story.
I stayed at a property in Trinidad-Tobago and had bad experience there including duplicitous pricing by property on booking.com [and booking.com allowing it], property not picking me up from the ferry terminal, and when I left a truthful review, property left counter-accusation and included my full name on the response. Booking.com allowed that too. Thus, booking.com failed on truth in advertising (letting same property list the same place with same facilities at different prices), a malicious review, and violated my privacy for over a week by letting my name be in full view out there.
I complained to booking.com and after several back and forth, getting different answers at different times, booking.com finally agreed to refund the price difference + cost of the taxi from ferry terminal to property (total $14.46). I asked that booking.com should refund the entire booking and chalk it down to customer service as learning experience – a very small price to pay for violating the privacy. At that point, after much internal discussions, booking.com priced violation of privacy for a week at $ 13.54 and offered a total of $28!
I haven't taken any refund and instead chose to leave this review so as to forewarn other people that if you end up in an issue, don’t expect much help from booking.com – you will just be treated like a few dollars and cents. Individual customers come and go but properties are forever.
Perhaps Ms. Tan doesn’t fly, otherwise she would have heard airlines announcing “We know you have a choice and we thank you for selecting us”. Booking.com doesn’t need any more business – they are content with what they have and ready to lose some too.
I will NOT be using booking.com for a month as punishment and instead use hotels.com or hostelworld.com or priceline.com and, most importantly, I will also be filing complaints with EU and US privacy regulators."
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2018-11-16
1/5
A truly worthless, fly-by-the-night company - avoid like plague
"My two recent experiences with HostelWorld.com tell me this is a worthless, fly-by-the-night company out to fleece end-customers and just make a quick buck.
(1) Experience with HostelWorld.com booking Backpackers Hostel in Santa Cruz, Bolivia:
I recently flew to Bolivia but was denied visa-on-arrival and had to return back. I asked HostelWorld to refund the moneys I had paid and ask the Hostel to do so. I have received wooden, lawyerly response five times now – none of them helpful in any way.
The hostel initially charged me, I left a review to that effect clearly stating the facts, hostel probably complained to HostelWorld so to protect their bread-butter clients, HostelWorld removed the review. When I complained about it, they said (1) since I didn’t stay, I can’t leave a review (meaning customer has no rights) but (2) the property can still charge (go HostelWorld and your clients, screw the customers!!). The charge by the Santa Cruz Backpackers is back on the credit card which I have disputed.
(2) Experience with HostelWorld.com booking Backpackers Hostel in Salta, Argentina:
To make a few quick bucks and to keep their clients, HostelWorld will list anyone who has four walls, floor, and a roof – the best example of this is Backpackers Suites and Bars, Salta, Argentina. So many people have left bad reviews stating the facts but no action has ever been taken by HostelWorld. The dorm bed given to me was so bad I had to upgrade paying four times more to a single room. Even in that room, there were so many issues that I emailed HostelWorld on Nov 11, 2018 (Request #2799939) asking for help but no one has ever responded to it. When I left the review stating the facts, HostelWorld emailed me saying:
“The information about each property on the website should be accurate and is uploaded by each property individually. All complaints are taken very seriously and recorded.
Thank you for your comments as it is through feedback from our customers that we can provide a higher standard of service”.
One can only wonder what higher standard of service HostelWorld provides, when they don’t even respond to the email complaint or try to fix anything? Only higher standard of service provided is to their clients (the properties) and their management, not to the paying guests.
Here’s what I plan to do: stop using HostelWorld and start using booking.com and Airbnb, file a complaint with the Mass department of Housing against HostelWorld for putting me in a situation that was dangerous and life-threatening, and dispute the charges with credit card.
I invite all fellow travelers to share their experiences here so we can drive such useless, worthless companies off-market."
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2017-12-09
3/5
Suddenly can't reach website
"I have had so far good experience over last 7-8 years but now suddenly, can't load their website now - getting message "server not found" thru many countries, mostly in Eastern Europe. I am traveling and right now in Romania but last 5 years, I have filed TaxAct online returns from overseas so what's going on now is a surprise - help!!
HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP HELP"
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Updated on: 2017-10-06
5/5
Accepted Responsibility, Resolved the Issue, Made me Whole
"I have used this company several times over past few years and earlier they were advertising properly and telling you when the fares were with baggage and when without. However, my recent experience tells me that they are now omitting information and hiding behind standard disclaimers, to lure people into buying low discounted fare that has no checked-in baggage on international flights (!). I wonder what percentage of population travels internationally without checking-in baggage.
For my Ankara-Baku flight, I chose the CheapoAir ticket and CheapoAir never told me that baggage was not included. In fact, the link provided by CheapoAir specifically stated 1 bag free. But at the check-in, the airline charged me $30 so essentially CheapoAir and Airline both benefited in this fraudulent deal. I will not use CheapoAir anymore and never fly Azerbaijan Airlines - terrible companies.
UPDATE and RESPONSE on Sep 21, 2017:
Booking ID is booking # 44361172. I checked the appropriate link - origin and destination.
UPDATE on Oct 4, 2017:
After first round of endless emails where they were trying to contact me by phone (even when they know I am overseas and NOT contactable by phone) and making requests for documents, finally I received the following:
"We sincerely apologize for the inconvience caused to you. In order to resolve your issue, please share the receipt of the baggage for which you paid $30 at the airport so that we can get refund for this, authorized from our management due to incorrect information given to you."
Now, the second round of endless emails are going on where they can't issue a check or credit on the CC and are again calling my phone number (even while they know I am NOT reachable by phone) and trying to give me a coupon number - let's hope they can give this number by email without expecting me to perform a miracle. I hope to update this review once I have final resolution one way or another.
Final Update on Oct 6, 2017:
CheapoAir has issued an inconvenience coupon that I can use on my next booking with them. I am satisfied with this resolution and will continue to use CheapoAir as my primary Travel Booing Service - thanks!"
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2017-03-11
1/5
Denial of Claims is their business
"I bought travel & medical insurance thru worldnomads.com (also called Trip Mate) because of LP recommendation. The insurer was Nationwide Insurance of Columbus, OH, USA. For small claims of a few dollars (in foreign countries, medical care isn't very expensive), they are OK and will pay. However, I also needed to get a root-canal done because of tooth breakage and they denied that claim stating (1) I was inconsistent, (2) for emergency I should have gone immediately (not withstanding the fact that there is no easy transportation between Kandy and Colombo at all hours), and (3) my dentist had wrong teeth mentioned (maybe a typo) but these were their reasons for denial. So, after having renewed this travel medical insurance five times, I now say goodbye to them for good. Stay away and get insurance from other less-known companies who want your business.
Travel Nomads - you need to have better partners on your side, not the ones that bring you disrepute."
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2017-01-02
4/5
Resolved: Poor Product (MW669GR Hiking Shoes) and even Poorer Customer Service
"UPDATE on March 15, 2017: Brian from NB contacted me and offered a new pair of shoes but no shipping outside. He also told me what he thinks the reason for shoe damage was: incorrect size. This led me to review the online order receipt vs. the actual shoes and I discovered that while I had ordered size 14 XW shoes, what was actually sent was 13 XW. Voila, that was the reason shoes were falling apart. I then contacted DSW, who offered a $10 discount coupon (!?). I contacted the DSW CEO directly and in a few days, heard from DSW (Ms. Hilary) that they were issuing a full refund - way to go DSW! And thanks Brian at New Balance for helping resolve this. Changing the review with this update and 4-star. NB will get five-star when their CEO is contactable by email.
UPDATE on Jan 19, 2017: I have now tried in vain for over one month to contact New Balance CEO and management but can not find any contact details for them anywhere. This is perhaps appropriate because they might be getting countless complaints. In any case, I find this cowardly on their part of being inaccessible and non-contactable.
Original Review:
I had a knee surgery and based on my physiotherapist recommendation, bought NB MW669GR Hiking/Trail shoes from among Reebok, Nike, and NB. This was in late July 2016. I started my international travels on August 3 and in 3 months or so, without doing much hiking and putting shoes to any extreme conditions, the insides have already frayed and fabric has fallen apart. I have contacted the NB customer service but no positive response as to replacement or refund has come thru. I will NEVER buy New Balance again because of poor quality and poorer customer service. Reebok, which I have been using for last 20 years or so, lasts much longer and is available at less than half the NB price."
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2017-01-02
5/5
Responsive Company, Customer Service can use training, "Payment Failed" message but still books flight!
"On Dec 22, I tried 2 times to book with Vayama and both times I was given the message "payment failed". So I booked the same ticket with CheapTickets.com and was issued an instant ticket by Cheap Tickets. So far so good. A little later, I get an email from Vayama about the booking confirmed and still a little later, the ticket - how is this possible?
I immediately emailed Vayama same day to cancel the booking and still haven't heard from them yet. And finally, the duplicate charge showed up today (10 days later) on the credit card, which I have disputed and also emailed the CEO and management of Vayama - keeping my fingers crossed.
Just heard from Vayama less than 12 hours later. Ms. Marjon Paanen, who received my email from CEO, informed me that the charge is refunded in full - bravo! Way to go Vayama - I appreciate it but 2 things are clear:
(1) Make the website further bug-proof so "Payment Failed" means no booking.
(2) Train customer service to respond to emails in a time-bound fashion, not only when emails go to the top echelons."
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2016-12-17
5/5
Incorrect size Shoe Issues at DSW - RESOLVED with full credit
"UPDATE on March 15, 2017:
I directly emailed the DSW CEO and in a few days, I got a response back from Ms. Hilary stating they were issuing a full refund. Due to this positive and fast response, I am changing the rating to five-star and would continue to be a loyal customer of DSW.
Original Review:
I had a knee surgery and based on my physiotherapist recommendation, bought NB MW669GR Hiking/Trail shoes at Framingham Mass. DSW store. I placed an online order with DSW for size 14 XW shoes on July 20, 2016. They shipped wrong size shoes to me (13 XW) and trusting them, I didn't check shoes. I started my international travels on August 3 and in 3 months or so, without doing much hiking and putting shoes to any rugged use, the insides have already frayed and fabric has fallen apart. I contacted the DSW customer service but no positive response as to replacement or refund has come thru, even though this was their fault in sending incorrect size product to me. I will NEVER buy from DSW again because of poor quality and poorer customer service. All they have offered is a $10 coupon and asking me to ship shoes back from overseas (which in itself will cost a fortune)."
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Merchant Member
2016-06-17
5/5
Excellent, Quick and Courteous Customer Service
"We purchased a 6-month Basic Plan for our mother but made an error in entering the trip cost. Erin was available on chat and quickly advised us to send an email with the change request and we just did that. Very fast and courteous service - thanks Erin and Insure My Trip!"
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