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Verified
5/5

2004-04-01

"Have to say without doubt that these are one of the best online shops I have ever dealt with. Despite several months of hesitation from me on whether I would buy the lenses, the staff were patient and courteous. Even when I finally decided to order the goods, I ran into problems with my credit card company trying to make the payment. I eventually resorted to wire transfer. The goods were deleivered on the exact date specified and are absolutely brilliant. Well done Anna and well done all at Delta International."

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Overall quality of the company
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2004-03-30

"Special order of lens shades and a lens shade cap for Contax G2. Delta followed up twice when Contax was slow to fill the order -- very good communication. Send tracking info when order was shipped. Staff was very courteous."

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Verified
5/5

2004-03-24

"Very prompt shipment and good communication from customer service. I also found their shipping charges very reasonable on the lens I ordered. Highly recommended."

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5/5

2004-03-23

"I was VERY pleased with their customer service.
First thing that makes Delta stand out (I have worked with BH as well) is that you don't have to wait on the phone for couple of minutes before someone picks up. That was very important for me since I was calling from Europe. Sellers were also very kind and patient.
I strongly recommend Delta International.
"

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Overall quality of the company
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Is committed to quality products and services

Verified
5/5

2004-03-19

"I ordered a Sigma 70-300 APO ll macro and received it in perfect conditon less than 2 days later. Couldnt find it for a better price or ask for a better company. I will surely order from them again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Overall web site
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Web site being easy to use

Verified
5/5

2004-03-18

"Great price, fast shipping. Product arrived in perfect condition"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
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Resolving problems
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-04

"Very polite on the phone, very fast shipping, great packaging, and to top it off the best price I could find anywhere. They are one of the 4 camera stores I have in my bookmarks. A very difficult status to achieve with me!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Speed of web site
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Verified
5/5

2004-02-18

"Excellent sevice from the phone call to the on-time delivery"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-14

"I found this seller from site: http://www.cimko.com.tr/About/photolinks.htm that gave a very good review of them.
Looking on their site I found a very good offer for a Canon EOS 1V camera and I placed an order.
My credit card details were wrong and they emailed me the same day to ask for correct details. Once received there was a problem with my credit card and they emailed me again. At last I received my camera in Italy in four working days through FedEx. I then asked to book a very expensive lens, a Canon EF 70-200 f/2,8 L IS USM lens in order to wait to have room in my card budget and they kept it for me at the price of the day I booked it and charged my card on my instructions when possible. I already received my lens always in four working days.
I'm now booking some more accessory that are not in stock and I'm in touch with their Customer Service on a daily base.
I want to thank Henny, Molly and Betty from their Customer and account services because they are serious, punctual and very professional.
Last but not least: their prices are gorgious
Carlo Botteghi
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-02-10

"Very good prices + hassle free ordering + quick shipment = Outstanding Service"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Customer service making decisions on their own
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-02-03

"Quick answers to questions
Parcel sent immediately via Fedex
Very good prices
Possibility to use a E-MasterCard

A French customer
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-28

"Received item yesterday and is as advertised. Great low prices and great customer service with quick response via e-mail. Two thumbs up!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-24

"Saleperson was very patient and courteous through this order process since I had to change shipping address at my bank. Product arrived when they said it would. Great prices and service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2004-01-10

"This was my first order with Delta. It was great. Shortly after I placed the order I got an email with a question about the shipping address. I responded and within an hour I received a reaply saying everything was Ok and that the order would ship that day. It did. I received it and everything was as advertised. I'm pleased and will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-05

"Great company to buy from. Used other resellers but now use Delta more than any other. Very helpful, always great customer service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
N/A