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Gil
5/5

2003-07-24

"This is the first time I have used Delta International and based on this experience it will definitely not be the last. I purchased a Bronica SQ45D finder, new with Delta warranty, for hundreds less than anywhere else on the net, in fact, even less than used mint condition versions. Shipment was FedEx Overnight and was delivered as promised. I can highly recommend this company."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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5/5

2003-07-22

"Extremely pleased with the service, communication, product and price. I will use them again!"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-07-21

"Excellent Customer Service! Prompt replies to emails. Fast shipping. Item is as stated in Brand New working order. I would order again
without any questions.

"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-07-18

"Purchase Nikon D100 and Sigma 105 Macro, with no other merchants can lower the price and Fedex them to me just in 5 days to the Gulf at very less ($57 only) shipping charge.

Prompt email reply. Very responsive: email them for D100 availability/not showing on their web, next day got the reply and said I can order online now as they already listed D100 on their web.

Veru happy buyer and 100% will do business again with them
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support

5/5

2003-03-07

"I ordered a SIGMA AF 50-500 F4-6.3 APO HSM from Delta International. The lens was $190 less than anywhere else I found (WITH A MACK 3 YEAR WARRANTY). I specified overnight shipping and they had it to me OVERNIGHT (even though they had a question about my shipping address). I will shop at Delta International again...no question about it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2003-03-07

"I bought a 35 mm F2.0 Zeiss lens for my Contax G1 camera via their internet web site. The price was less than other internet sales firms, because the lens is a "Grey Market" product. With the purchase, I was given a Delta six month warranty for the lens . It was sent via the UPS three days shipping option. It arrived as scheduled.

This is the second item that I have ordered from this firm. I tried the firm based on good reviews given by members of this forum and another web site.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-07

"Very responsive, ordered 2hrs before closing on a Sat.. Item was shipped that day and had a tracking number sent to me within hours. Will do business again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

5/5

2002-12-30

"Item was shipped within hours after I'd placed order. UPS confirmation for shipping tracking was sent to me immediately, and item arrived promptly. When I desired and exchange, they were gracious and gave me no trouble. Fantastic company; fantastic prices. I won't buy equipment from any other place at this point."

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Overall product shipping and delivery process

5/5

2002-12-28

"I purchased a Bronica ETRSI camera body. I did this relatively late in the day on Christmas Eve, and the package went out first thing the day after Christmas. It was shipped overnight. I am very satisfied with this company and will absolutely purchase equipment from them in the future. They also gave me a very nice feedback for eBay. I highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
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Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-24

"I've purchased two lenses (a Sigma 15-30mm and a Canon 24-85mm) from Delta, and a Nikon Coolscan IVED (not received yet). In all cases they have been very prompt to ship and the products have been entirely satisfactory. Users on forums like DPreview.com rave about the quality of their support. I haven't needed it, so I can't rate it, however. Once (for the Canon 24-85mm), they actually shipped me two instead of one by mistake. They had billed me for one only, and gave me their UPS account number to return the extra unit, so no harm done, but you have to wonder how tightly they keep track of shipments. They don;t give you visibility on the status of your order prior to shipment (their turn-around time is usually one business day, so it doesn't really matter). They send you a confirmation email with UPS tracking code just after shipping it.
Delta International sells gray-market photo equipment (imported, typically from Japan or Europe, without going through the official importer). Their prices are usually, but not always, cheaper than the officially imported product (sometimes, "US" products have rebates that make them close enough that it's not worth going gray-market).
Manufacturers differ in their policies regarding gray-market imports. Canon is liberal, Nikon will decline warranty coverage. Delta supplies a "Mack" third-party warranty for free with its products, it remains to be seen how useful those really are.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-11-25

"Delta was an absolute wonderful dealer to deal with. Email questions were answered promptly and to the point. I ordered a Canon 16-35 L lens "Import" of course but with a MACK 3-Year warranty. All accessories were shipped with the lens and the complete package was well package.
Ordered on a Tuesday and package arrived on Thursday all for $14 Shipping charge.
Delta's telephone people are very courteous and very helpful.

I would highly recommend checking them out if you don't mind "import" product, but with a 3-Year MACK warranty and shipping, noboday could even come close to their pricing.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-10-10

"Ordered Canon 4000 scanner on !0/9/02, It arrived the next day,and had been packed in an oversized carton filled with popits,which was a good thing since UPS had managed to damage it,but the factory packed scanner inside was untouched, Excellent service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall technical support
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-10-10

"This i sthe second time I have dealt with Delta International. I bought a Voigtlander 1.9/28 Ultron for $416 shipped to Denver. They have completed the transaction and sent me a notification with my UPS tracking number. They charged $10 to ship 3 pounds to Colorado. The shipment went out the same day. $10, not $25. I am sick of the bait and switch that other companies do with shipping. Delta does it right.

I also had to call them to tell them to wait two days before they debited my account. They did this and when I was on the phone with them I didn't catch any grief. Try calling Cambridge Camera or aaaCamera to ask a simple question. They are rude from the start

I have also bought a Leica 2/90 ASPH lens from them and the transaction went off without a hitch.

Why shop ebay? These guys are golden, and their prices are usually in line of better than what I have seen on the auctions.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-10-01

"Ordered a Canon 24-85 lense from Delta on the 30th of September and today is October 1st and i'm taking pictures with the lense,not only are they fast, but they were the cheapest seller i could find."

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Is committed to quality products and services
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Overall product shipping and delivery process

5/5

2002-09-25

"Ordered a Canon ST-E2. I have it in my hand now and I am a happy customer."

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Is consumer focused
Is committed to quality products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process