ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2021-04-06

Very efficient and great quality products.

"Customer service is always A+ and they stand behind their products. I have been a customer for over ten years and never had an issue."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-04-02

Account Manager - very knowledgeable

"The Account Manager, Marc Flick was very knowledgeable about the products available and was very helpful with the screen printing and logos."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-03-30

Top Rated Customer Service

"I was very picky about the final look of the hats I was ordering. The team arranged for a sample so I could experience the sizing and location of the logos prior to sending the run for 36 hats. They nailed it from the get go and I had the confidence to process the order. I will be buying more hats once these are distrubted to clients and the softball team I'm sponsoring. ~Chris"


Verified
5/5

2021-03-24

GREAT CUSTOM PENS !!!

"These professionals really know how to take care of their customers !
The quality of pens were great, the graphics accurately represented out logo, and staff were very helpful and easy to work with.
The turn-around time was exceptional.
I was so happy, I placed a second order for a similar product.
I will be a repeat customer for certain.
Deluxe is HIGHLY recommended !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-21

Best quality, price, and service.

"I work with the sales rep Cassie and she always is very helpful with the product search. The prices are compatible with the quality. In fact, they were even able to accommodate us with the sample that had our logo on it! That's customer service. Usually companies will send random samples. We definitely recommend for any promo products. Great customer service and quick turnaround!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-01-14

Products!

"Was very happy with the products we received, they were of good quality and came in a timely manner. We loved the pens in particular they write very well although I do wish the logo could have been two colors!

The mugs were a bang for the buck!! One color in our logo was slightly off center but really can not complain.

Very satisfied and will be shopping again for other merchandise.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2020-02-11

Quik and Easy

"very easy online ordering. I was able to create a quick proof of my product. The production was quick and everything shipped safely. I will definitely order again. my customer was very pleased "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
2/5

2020-12-18

7 of 75 cups broken upon delivery

"The only way I see on the website to address the broken cups is via phone call."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2020-12-01

Quality Product and Service

"This is the third time i've used Deluxe for promotional products. They are always so helpful in finding the right product within a budget. As a small nonprofit we don't often need the big bulk orders of other promotional product sites; Deluxe allows us to get custom items without the bulk purchase and still at a reasonable price. Communication is quick, turnaround is efficient, and product is of great quality. Will use again and recommend to others. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-12-01
A rep from Deluxe, DeluxeLP, has responded:

“We’re delighted to be of service! Thank you.”


Verified
5/5

2020-11-13

Exactly what we were looking for.

"The product was great and exactly what we were looking for. Customized it the way we wanted and arrived quickly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-11-13
A rep from Deluxe, DeluxeLP, has responded:

“Thank you for your feedback. We’re so glad that the items turned out the way you wanted – customization at its best!


Verified
5/5

2020-11-10

Order experience was seamless.

"The Deluxe Website is easy to negotiate. When it came time to reorder, the artwork was readily available, and in a few clicks the process was done. Product is good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-11-11
A rep from Deluxe, DeluxeLP, has responded:

“Thank you!”


Verified
5/5

2020-11-05

Re-order simply

"We are a church so we don't order large amounts at one time; when we are ready to re-order, the process is simple. They keep my order and artwork on file so I can just submit my payment and in a few days I have my product. Thank you!"


Rep reply posted 2020-11-06
A rep from Deluxe, DeluxeLP, has responded:

“Quick and simple: Thank You!”


Verified
5/5

2020-11-04

Great experience with Deluxe

"Andrew Smith is top notch and had a great experience working with him and his team to get awesome quality shirts and golf towels for my event. The golf towels were a big hit!"


Rep reply posted 2020-11-06
A rep from Deluxe, DeluxeLP, has responded:

“Thanks for the great review! Andrew was delighted to work on this project with you. ”


Verified
5/5

2020-10-08

Big Fan!

"Everything was super easy, had great communication from my account manager and the product came in on time and exactly as I expected it to be. I will be a return customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-10-08
A rep from Deluxe, DeluxeLP, has responded:

“Thank you for your review. We look forward to serving you again in the future!!”


Verified
5/5

2020-10-08

Great service and great quality

"I ordered 1000 pens for our company. I ordered 3 different colors with black ink and when they arrived 2 of the colored pens had colored ink. I contacted the company and they immediately made it right! Super service and great response time. They resolved the problem ASAP! Will definitely order again in the future with no hesitation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-08
A rep from Deluxe, DeluxeLP, has responded:

“We can’t thank you enough for your great review. We would love to be your one-stop-shop for all things promo!