"I just ordered from Dermstore for the first time, and I will do it again in the future. They have great customer service, you can track your order via your online account. Best thing is that they ship fast, and all items ship for free. I love this because it makes me want to order with them more. With free shipping I have less hesitation in ordering products from the site. Keep up the good work Dermstore!"

"I placed my order on a Wednesday (Dec. 17)and received information that it would arrive at its destination on Friday Dec. 19, 2008. The order did not arrive. I was unable to get shipping info on the web. On Tuesday, Dec. 23, I received a call from DermStore inquiring about my credit card, wanting to know if the order was valid. Then after I explained that the order was a Christmas gift for my elderly aunt, the person on the line told me that it would be immediately shipped and would arrive Dec. 24. Later in the afternoon I received an email telling me that the items were out of stock and would be shipped immediately upon arrival at the DermStore warehouse. I tried to call this morning (12/24) and was told that the store was closed and to call back after the holidays or try e-mail. I will certainly not order from this store again, if it manages to stay in business and I heartily advise anyone else who might consider ordering not to do so."

"I placed my first order with dermstore to try out their free 2-day shipping, but I ended up receiving a slightly different item from Dermstore. When I received my package and noticed that it differed from description, I called in to customer service to fix the problem multiple times. Instead of helping me out, the CSR finally told me that I had indeed received the correct item and that instead they have to fix their website. Thus, the description was misleading and made the kit I bought to look like it included extra items which it did not, which had led me to order from them instead of elsewhere. I am very disappointed with my first shopping experience with Dermstore. "