"Placed the order with them 2nd time this year. First time there were no problems with delivery, everything was fast. Second time, though, the problem appeared. They couldn't reach my bank, so I had to arrange a conference call. All that delayed my order for 3 days, so I requested some compensation and received free 2nd day shipment as a return customer. Phone received was amazing (w800i)."
"VERY DISSATISFIED - NEVER AGAIN.
AVOID MOBILEBEE at all costs! I ordered a Panasonic VS6, and it was not delivered (see footnote). I have been trying to get a refund for more than 4 weeks. Goods ordered 24 May. Undelivered. After several email, finally on June 22 2006, I received the following message:
Your Customer Care Case # is 10831.
Dear xxx,
We\'ve received a check from UPS. Your credit card will be refunded in 2-3 business days.
Best Regards,
Mobilebee.com
Nothing was paid. After writing a strongly-worded email, I received another response shown below, on July 6 2006:
Thank you for contacting Mobilebee.com Customer Support
Your Customer Care Case # is 10831.
Dear xxx,
We received a check from UPS. Procession of refund of your credit card has been started today. It may take 3-4 business days.
Thank You for your patience and understanding.
Best Regards,
Mobilebee.com
SAME MESSAGE, NO refund yet. I will continue to write everywhere every 3 days until I get a refund.
"
"Ordered Nokia N80 at about 4PM EDT, which website reported "Availability: Available". Expected it to ship on Wednesday, 6/14. The total cost was reserved on my credit card on 6/14. No shipment notification or other communicae was made by them to me. Late Monday night, I sent them an e-mail asking for its status. At 2PM on Tuesday, 6/20, I used a live chat customer service feature to speak with a representative after no reply to my email. The rep. informed me simply that the phone was out of stock, and was expected in stock on June 22 or 23. Immediately thereafter a reply to my email was recieved. It specified that there were verification problems in my payment information (Billing and shipping matched, and it's the only address on my credit card), and asked for my creditors phone number to verify further details. Immediately replied, of course, without mentioning the first person saying it was out of stock. At 10PM that night, I once again used the online customer service chat to find out which story was true. Both were, this rep claimed. So I waited to Friday, June 24th at 4:30PM. No new info recieved. As such, I once again used the chat and was told they expected the phone in on June 26 or 27 now. I cancelled the order and went with a competitor of theirs. Saved $15, and ordered at 4:45pm .. it was in the mail that day. Mobilebee's website never reported availability problems with the phone on their website. Horrible service, contradicting information, and 10 days wasted."
"The shipment of my order (a mobile phone) was delayed by several days. Each time I contacted the costumer service, they had a different explanation for the delay. When finally the box arrived, some of the items were missing (a CD rom and a USB data cable). Mobilebee.com seems like a very shady operation. I will definitely not use their "services" again."
"I purchased a $407 Nokai 7380 from this store. Checked my bank balance later in the afternoon and discovered that they charged my DEBIT account 5 times. I called customer service. Spoke with Veronica who was not very helpful at all. Just sent them an email and received a reference number. I will post again as to the outcome. So far my experience has been frightening.
5/5/06 - They corrected the credit card issue however I just found out that my phone isn't in stock even though the website states it is. I'm not a happy customer. AT ALL.
5/9/06 - Was told my phone would ship out today. I called - Still not in stock. We are now 9 days into this fiasco.
5/12/06 I received my phone from Mobilebee. - product was in perfect condition. "
"Buyer Beware! Terrible merchant! Don't be fooled by their low prices!
I purchased a phone from MobileBee.com, but when I called their customer service I found out that the phone is out of stock. (Their "In Stock" indicator was at maximum at the date of purchase). Then I was told that the phone is in back order, and it will be shipped next week. Next week comes along, and I called again. I was informed that my phone was shipped, got a tracking number, but all that was in the package was a plug converter and NO Phone! Now they're in the process to call UPS (not sure what would be the reason) and was told that I will be refunded the money. We'll have to wait and see."
"BUYER BEWARE!!! We ordered a phone through Mobilebee.com. They did not ship the product as described. Ours came with a Spanish keyboard and manual - which is useless to an english-speaking Canadian. Their policy is that they can't guarantee an English phone will arrive, and they won't reimburse you the s/h or duty, nor pay for the return freight, even though the fault was their own. We are out almost $200 even though we returned the phone. Buy your phone somewhere else."
"They have great prices and cool range of phones. I placed the order and expected my phone. However, everything was not that smooth as I expected. I couldn't reach live representative over the phone, left a voicemail and surprisingly fast got a call back. The delay was explained as verification procedure time for transaction security and I was asked to re-submit the order with another CC. I used my Visa card and this time I got the email with the tracking number. "
"I called their phone on the site and the girl who answered a phone
was very nice and gave me answers for the questions a had and advised
the Pebl phone as the one that meets my needs. I ordered it and Bluetooth headset as well.
i got the phone very fast. Later on I called and asked how to set up email and I was advised as well.
Very good experience, and very helpful customer support.
"
"I had to wait 10 long days to get my package, every time I called they promised to ship it soon. I didn't cancel the order only because customer service was polite and I got a discount for waiting that long."
"My phone was out of stock for a long time before I received it. The company was very good about responding to emails within 48 hours and answering the phone. Their process is still a bit clunky, but they seem to be trying hard. They also honored a good price match."
"still have not recieved HALF my order, although I've been charged for it.
Packing list stated items had been shipped that have not.
all around bad experience."
"I went with Mobilebee because they had the best price for a specific phone I was looking to get when signing up for a new Tmobile contract. I placed my original order on a Tuesday morning w/ 2nd day shipping. The item was listed as being in stock with the number of units available.
The problems start:
Their order system's clock was 8 hours fast and reported the order placed in the evening so they didn't act on it the same day. I called to find out status. No one seems to answer the phone or responds to voice mail there. I email and get response that order is being processed and should go out next day. Day goes by with no confirmation. Email again for status and get back reply that they're out of stock and they wouldn't get any more in for 2 weeks. I email their complaints addr and get a quick reply saying sales was wrong, they do have item in stock and it will go out ASAP. So all in all, my first 2nd day shipping order takes 7 days to arrive. However....
The phone I received was defective and keeps rebooting randomly. I arrange an RMA and send the unit back, but it takes 2 weeks to get a replacement unit, and the replacement ends up being the wrong unit. I try contacting Mobilebee regarding this, and no one is responsive. I call, email, contact complaints again, and nothing. It takes 2 weeks to get a reply from someone and finally get a RMA to return the second phone, at my own cost when it's normally theirs. Another week goes by and they're out of stock of the phone. The rep I've been in contact with starts getting rude with me, even though the entire debacle has been one of their making. Accuses me of going thru 4 different phones, which was not the case, and just starts acting like a general ass.
I settled on a lower end phone with a lower price. The new invoice shows a full price right now, but I was told it would be at the contract sign up rate. Mobile never made good on crediting me the correct difference between the new phone I ordered from them and the return I made. I have disputed the difference with my bank and I will have no further contact with them. I cannot recommend Mobilebee to anyone. "
"I read some good things about this store so figure what the heck, will give them a shot.
I placed an order for a brand new unlocked/unbranded nokia 6230A. I receieved the phone the following day, pretty fast shipping. But when i tried to insert my sim card into the phone i got a "sim card rejected" message. What? Ok, so i'm thinking maybe its a bad connection somewhere, i place a tmobile sim card in and everything comes up fine. Hmmm, so now i put my the first sim card (attwireless) in again and the same error message pops up. I thought i bought an unlocked phone? I've sent emails and tried to call, but either get hung up on when dialing their toll free number 1 ***-***-**** or am placed on hold for extended periods of time. I will try a few more hrs (today is wed, march 16) before i go dispute the charges with my credit card company. Hopefully I will get an RMA number to return this phone. If i wanted to unlock it myself i would've just bought a branded phone and got unlock codes off the web.
Not too happy right now with this company."
"Quite a pleasant experience. I bought an i-mate PDA2k (a rare item in itself), and after sending the URL of a competitor offering the same item at a lower price, I got a discount from $863 to $775.
After that, I received the item in three days, in perfect condition.
Very pleased."