"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"love the canvas I got from you"
"Purchased the items i needed at great sale price."
"Received a studio lamp that was faulty but Blick’s customer service helped me return the package with ease. Thank you **** Blick. "
"Great selection and products. Very fast delivery!"
"Originally gave you mixed old and new address. Corrected it with you, corrected it with FedEx. Was being held in Greenville NC. No pickup allowed, no ability to forward it to correct address. System for me to pay to get it forwarded was down or not responding. Called FedEx help line told it was being forwarded. I see no evidence of that happening. Last attempt this morning at Fed Ex was this:
Unfortunately we are unable to retrieve Delivery Options at this time. Please try again later."
"Methyl cellulose was purchased to be used for creating the five platonic solids to be used in a workshop that is
focused on how artists can use geometry. This glue-like chemical stiffens up the index paper. I just learned about this substance in a workshop on papier mâché."
"What's to tell? I've been coming here for many, many years & keep coming back. They have what I want at decent prices, products are always good. As artists we like & buy our paints, brushes, rolls of canvas, & easels here & will continue to do so."
"I really liked the guest check out. The easier you make that the more customers you will get."
"Ordered on Sept11, have yet to receive it"
"We were told we couldn't get the matt board we needed un time for our show from other vendors. Blick came through with flying colors. Not only did they have it in stock, a fabric covered board but came 3 days earlier. Excellent customer service too."
“Thank you for your feedback! We're happy to have been able to supply the products you were searching for!”
"I Ordered that canvas I really liked to work on for my recent project. The canvas was awesome, but did show up a few days late after the expected delivery date. "
“Thank you for your feedback. We're sorry that your shipping was slightly delayed. We see that you reached out to our Customer Service group and they explained the reason for the delay along with how to avoid a potential delay with future orders. We appreciate your continued business and if you would like to find out more about expedited shipping options you can do so here: https://www.dickblick.com/customer-service/shipping/#expedited-shipping-charges”
"Very easy website to use. Thank you for your art products and quick delivery too."
"Received items when expected and exactly what I ordered. No problems with transaction."
"I love the product and it came on time, however I had a horrible time navigating the web site. Could have been me, but it was very hard to get what I needed."
"I was invited to join an open Studios group show and display some of my drawings
Giant learning curve!! I needed to purchase a flip rack and ordered one from your website. Then the next day I noticed it was back ordered. I called the customer service # and the very helpful woman found a Blick version in a store across the bay and arranged to have it shipped in 3 days to a store near me! I will be singing your praises!"
“That's so great to hear! We are always here to serve and help our customers! We greatly appreciate your support. ”
A rep from Blick Art Materials, BlickArtMaterials, has responded:
“Hello Galina,
Thank you for your review. I am so very sorry for the delay with your order.
Currently the Blick Silver Mechanical Pencils are still on backorder. Our vendor has provided an estimated arrival date of 10-31-24.
The backorder dates are given to us by our vendors and are subject to change at any time. The dates provided are not guaranteed.
At any time prior to shipping and packaging, you are welcome to cancel the backorder or you may substitute it for another item. If you need recommendations, we do have a Product Information team who can be of assistance. You may contact them by phone at 800-933-2542 or email them at info@dickblick.com. They are here Monday through Friday from 8:00am until 5:30pm CST.
Again, I am so very sorry for any inconvenience this may have caused.
Please let us know if we could be of any further assistance.
Thank you,
Amanda
BLICK art materials
Amanda J | Customer Care Representative 2
695 US Hwy 150 E | PO Box 1267 | Galesburg, IL 61401
Office: 800-828-4548| Fax: 800-621-8293
custservice@dickblick.com | www.dickblick.com ”