"Digitally Unique is unique alright.
This store sucks shop there at your own risk.
If you have a problem you will be on your own.
I returned a camera, so far,I've never received my refund
going on three months now. They say they didn't get the return. The post office says they did.
But so far nothing I do or say gets a real response
from them. We exchanged at least ten emails to start with.
I sent them post office receipt with tracking, still nothing.
Watch out for this Digially Unique company or whatever they change their name to. Because thier website has been down for two weeks now."
"I have been trying to get them by phone & email for a month. I returned an item over a month ago and they have not answered there phone or returned any of my emails."
"I would recommend not purchasing from Digitally Unique. The NAVMAN GPS unit which I ordered did not function properly and I was given a RMA to return it which I did. The credit has not been posted to my credit card account, and the company will not communicate with me: by phone the "mailbox is full" and my emails are not answered. No customer service is available."
"Returned merchandise and was neevr given a refund. Called several weeks ago and they stated that a refund was due and I should expect it the following week. Since then I can not get a hold of anyone by phone, previous e-mails went unreplied, and now it appears their website is no longer on the net."
"HORRIBLE SERVICE!! UNABLE TO RETURN PRODUCT AND NO SALES HELP! 1-800 NUMBER DOES NOT WORK, I WOULD NEVER BUY FROM THEM AGAIN!!!!!!! AND URGE YOU NOT TO EITHER!!!"
"Had the best delivered price. Four days later, order is cancelled stating I cancelled order. I never cancelled this order. Called to check why, answering service states that they open at 9:30am. I called at 11:00 a.m. What a joke!"
"Digitally Unique advertised one of the lowest prices for an ATI x1900 AIW so once they showed them in stock (and raised the price by $14) I ordered one on 2/6 (they also advertised free UPS ground shipping for items under 5 pounds, which this item was, but the site wanted to charge me so I had to call in my order to have this fixed).
DU shipped it on 2/7, UPS tracking showed that DU paid for the shipping but it looked like package was never picked-up (no transit scans). Called UPS myself and one of their reps told me it was impossible for this to have been shipped (which turned out to be incorrect).
UPDATE: UPS delivered today 2/13. DU was not at fault after all. UPS site still shows no transit scans and I verified the number was the same one I was tracking."
"POOR CUSTOMER SERVICE!!!! Supervisors will not return your calls. I tried 3 times, and each time I got voice mail and 30 days passed so that I couldn't return or exchange my order. I ordered the wrong cable for my home theater hi- def cable box and tried to exchange it at the end of the 30 day return period, but I was told by customer service that I needed to talk with a supervisor. I left numerous messages and nobody would call me back. As a result, 30 days has passed and they tell me they won't exchange the cable. NEVER AGAIN!!!"
"I, too, bought some headphones from DU. They shipped the wrong ones and now I am having a very difficult time with getting them to send me a shipping label so I can send them back.
Do not buy from this sham of a company."
"What a great merchant to purchase from. I contacted customer service by phone on 1/15/06 after looking at their website for an HP portable printer I was interested in, in order to find out how long it would take to ship & whether the printer would ship out the same day. I was informed that the order was placed too late to ship the same day, but would ship on the following day. Much to my surprise and delight, when I opened my e-mail on the morning of 1/26/06 to check the updated order status, the shipping link to UPS indicated that the printer had shipped on 1/25 and was due to be delivered on 1/26, and was in fact delivered before 10am on 1/26/06. Kudos to Digitally Unique! The only potential drawback was that the box that the printer was packaged in was nearly open at the bottom, where the printer box had been placed, but hopefully there is no damage to the print unit."
"Their website had the Sennheiser HD580 headphones for a decent price, and I place an order. The item came today, only it's not an HD580, but instead a HD555. It is a completely different item! The company could not give word on whether they will re-ship the correct item, or if they will refund the payment.
Either way, it looks like that I may be out $20+ on shipping charges alone, and be without a product!
This is not an isolated mistake- many on the head-fi forums also jumped at this deal, only to discover a HD555 in place of the HD580 that's supposed to ship.
VERY SHADY company, their ratings speak for themselves!"
"Horrible experience.
They had a good price on some Sennheiser headphones so I purchased them.
Three days later they said my Credit Card information could not be verified and they immediately cancelled my order. They told me if I still wanted the headphones that I must place another order.
I decided to give it another try, but just as I suspected they raised the price by $70.00. Shop elsewhere!"
"I thought this might have been a cheap company, or even a scam because their prices were so low. I WAS VERY WRONG! I saved $35 on a car CD player off of Best Buy's price. The entire process was extrodinarily professional, and I have recommended them to many of my friends.
I will DEFINATELY be ordering from them again. A+!"
"Digitally Unique sent me a bad unit. I had to pay shipping to send it back. I was hoping to get another one but they say they don't have those items anymore. They refunded my money but not shipping fees. So that cost me $24 shipping to me and cost me another $26 to ship it back to them. The result: I'm out of pocket $50 and I have nothing. OUCH!
I'll never buy from them again ever."
"Excellent experience with this company. Ordered two adapater lenses for Sony DSC-H1. They were not yet in stock (as noted on site) because Sony hadn't released them to any resellers yet. Within two weeks, they followed up with eMail and shipped promptly as requested.
The experience was flawless, the price unbeatable. I have recommended this store to many, many other H1 owners. Without reservation"