"Had an issue with card and the representative was very helpful in following up to get the matter resolved... Great service"
"Thank you Mobi Ullah for going above and beyond with the delivery of our furniture. You and your team were a pleasure to work with (every text message and email was returned promptly within 30 minutes) and we will definitely be ordering all our furniture with Emma Mason and Furniture Discounts in the future - we actually ordered more chairs last week. All our furniture was professional wrapped in blankets and protected. Also, I want to mention how great the gentleman who delivered our furniture was who made the extra effort to work late on a Friday night to make our delivery happen a day earlier.
Thank you again,
Lisa Waltham, MA, USA
PS - We love our kitchen table and chairs!!"
"If you want high quality furniture at a good price and great Customer Service, you are in the right place. I am extremely pleased with the ordering support I received via chat and over the phone!!"
"John was very helpful with my order. He was succinct and knowledgeable. Thanks John!"
"
Sydney was my chat agent, she help me through the check out process and Sean gave me a follow up phone call that resolved all my issues to place my order. They made it easy to get what we wanted, looking forward to receiving the furniture soon and getting as great of a service for the delivery!"
"I needed help to find estimated shipping dates on a backordered item on Emma Mason.
SYDNEY was very helpful, she found the details, and also shared additional information on what to expect when the order is placed and how the communication will be handled. I was able to successfully place the order.
Thank you Sydney for all your help.
"
"I found BDF via google, went to the site, picked out a bedroom set, set up a chat right away and started the purchasing process. I was offered 0% for 12 months and quickly jumped on it. I was offered delivery options that I decided to decline, but I took advantage of the 5 year warranty for 50% off. Pam, my sales agent, was attentive, professional, and courteous throughout the process. Thank you, Pam!"
"I spoke with Andrian twice and texted regarding shipping and delivery. He was awesome to work with and even offered discounted services to accommodate my needs. Great guy and great service."
"My experience was amazingly comfortable with the help John gave me. No room was left to ask for any better service. Thank you very much for your over and above customer service."
"Jason was a great help in ordering our new dining room set! Very professional!"
"Buyer Beware:
Initially, found customer service to be helpful and succinct. Seemed like a great experience. Ordered a bedroom set with dresser and staircase. Got regular updates saying the product would be delayed-- didn't think anything of it since it was a good deal I could be patient.
Then delivery emails arrive to set up delivery and set up. Day comes and they deliver only the staircase. I check back through my emails and realize that in all of their email updates, I never received an invoice to confirm what I purchased. I KNOW that I made several comments confirming what I was purchasing and each time was promised it was the entire bed set. Well I contact them on delivery day asking for the rest of my purchase to which they FINALLY send me my invoice the shows I only purchased the staircase. I am upset as I know that I confirmed that it was the bed with dresser and stairs-- they tell me I did no such thing. They offer to help make it right to get the remaining set---alas... the set is now on backorder.
At which point I now start to process for a refund and return. The refund/return has 1. To be approved and 2. Incur a 30% restocking fee and shipping and handling for the return. So that refund will not be happening because of the fees. I try to be reasonable in hopes that they will assume SOME responsibility for the mix up and offer to pay the ridiculous restock fee if they shoulder the shipping and handling as well as coordinating the pick up of the unwanted item. Imagine the answer. It was no. So now I am out money for a product that I did not get with a random staircase sitting in my spare room.
Wanted to be happy with this company, but am very frustrated and upset with their level of care."
"Jason was able to get the furniture ordered I wanted and let me know it was also a wait time for it. Great customer service so far."
"John made my process so smooth and he was so friendly I got everything single answer that I asked after all I’m happy "
"just spoke with Jhon and purchased sofa love seat , he explained everything in clear and courteous way, great service ."
"Had a wonderful experience checking out my bedroom furniture with ANDRIAN. He was so patient and very helpful "