"Buying furniture can be so expensive and scary but with pams help she made me feel comfortable and safe! Pam is attentive, kind and informative. Going forward I will definitely recommend this company, the customer service is outstanding and thanks to Pam she's made this experience less stressful than expected. I have read the reviews and I am aware of the long wait times but with such meticulous customer support it's worth the wait !"
"I am pleased with the help I received from
Pam Johnson
Furniture Specialist
She was very professional and helpful!"
"Ms.Jane is very much customer oriented and she helped me in answering all my questions and concerns about the product n services,she herself navigated me to place the order with link.The process was easy!,Thank you.
"
"Agent Chloe was awesome helping me with all questions and order placement."
"Called to place an order for the newly credit card account. Was assisted swiftly and placed the order within 10min. Thanks for your help in getting this order submitted. "
"Cindy was fabulous...she worked with my on discounts, and other questions so that I felt confident in my purchase.
"
"Online order at EmmaMason.com customer service representative JASON ROY was quick and painless. He was very knowledgable and very very helpful in getting my order completed. It was nice todeal with a rep that knew what he/she was doing.
Thanks
John Bodrog"
"We were unfamiliar with this website and were hesitant from ordering at first. We checked them out on the BBB and chatted with Ria several times. Ria gave us honest information on the COVID delay ship times, answered all of our questions and we ended up getting a fantastic price. Overall, the communication has been great with this company."
"I had many questions, and I was weary about making such a large purchase online. Sydney was helpful and patient in giving me courteous answers and full explanation with every question. She was not pushy or overbearing, and allowed me to come to the decision on my own to place my order. Looking forward to my new furniture arriving!!"
"Sydney was awesome and worked with me until we got the purchase completed. Thank you so much for your help. "
"I was in a rush of ordering a certain set of sofas. As I was looking around I was able to find a store that was selling them lower than other. I finally was okay with the things I wanted. Although. It was late 1130pm Cindy was there to help me through it all. Glad she helped. Almost an hour chatting with her trying to get what I wanted. Excellent job Cindy. Thank you for everything. It made my shopping easier than just doing it on my own. Thanks again Cindy. "
"The customer service rep Victor was very responsive and helpful. Looking forward to receiving our furniture in a couple months. "
"Samantha helped me a lot and took care of my issue! "
"Sean was very helpful and knowledgeable! "
"Tonight I received excellent customer service from Cindy. She was very helpful and quickly corrected my order error."