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Verified
5/5

2016-08-03

Shipping may take longer than usual but a great service overall

"I have gotten two different products from DirectCanada on the same day. One was shipped to me in 2 business days while the other took longer than usual as it was coming from Vancouver to Ontario so keep in mind where your product is shipping from. I also received a small refund when a product I bought dropped price which is very thoughtful compared to most services such as amazon. Overall, great service."

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Verified
2/5

2016-07-29

Fast shipping but not everything arrived

"Ordered 6 keyboards from Direct Canada, the order was order was processed fast and got the tracking e-mail saying that all 6 have been shipped.

Order arrived and when I opened the box only 4 keyboards were in the box, UPS label showed 1 of 1 boxes so knew it wasn't a missed box, invoice and packing slip inside the box said 6 keyboards.

Next business day I called the customer service and they explained that the warehouse only had 4 so they are shipping the other 2 from another warehouse. I asked why I was notified that all 6 had shipped and they stated that the the system only allows for one shipping line in the email but I will receive another e-mail with the tracking information on the next shipment.

Funny enough when they I got the new notification that the shipment has been sent instead of seeing just the updated shipment with qty 2. I get a email showing two line items, the first shipment is listed with the qty changed from 6 to 4 and a 2nd line item showing qty 2.

To top it all off the new shipment was only packed yesterday and won't be picked up till today, 3 days after the order was placed and after the other shipment already arrived. If you messed up and didn't ship the full qty then own up to it, don't make excuses to get out of it. Everything points to the 2nd shipment not even being fulfilled until after I called to complain.

To top it all off, this 2nd shipment is being shipped ground from BC, which would have been fine if it was shipped when ordered, however now with the stat holiday and the fact it hasn't even been picked up yet has turned a 2-3 day shipping into 7+ days.
"

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Verified
5/5

2016-07-28

Too fast

"The slowest part of the transaction was on my end, super easy and hastle free. They send alot of emails but it never leaves u wondering whats happening with the transaction/shipping"

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Verified
5/5

2016-07-28

Great products, speedy delivery

"Shopping around for parts, they had the some of the best prices and almost always had free s/h. Can't go wrong with these guys. Thoroughly recommended."

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Verified
5/5

2016-07-27

Almost always the best place for electronics!

"I have bought several items from them in the past 6 years. Never had a single problem and their prices are very good.

I Strongly recommended them.

Québec, Canada
"

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Verified
5/5

2016-07-25

Fast as lightning

"Did two order and one of them was deliver the next day

Packaging was good and the order was complet, which is very important, because fast is useless if you dont have all your order sometime

I like the phone verification to speed up things. Work very well
"

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Verified
5/5

2016-07-23

Fast Shipping, Excellent Communication

"Less than a week to deliver, I made a mistake and they fixed it for me in less than 2 hours.

Would happily order again.
"

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Verified
5/5

2016-07-22

By far my Favorite

"I've been a tech for 20 years. Honestly the best in Canada. "

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Verified
5/5

2016-07-14

Lightning fast shipping

"I ordered my Item's on the 10th of July and surprisingly received the morning of the 12th. Packaging was flawless. I am very impressed and will definitely be using this site again."

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Verified
5/5

2016-07-11

good pricing and great service

"Easy to order, I'm a repeat customer and find what I'm looking for at the price I need.
After sales service is good too if have any questions or concerns. Highly recomend.
"

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Verified
4/5

2016-07-08

Missing part

"I ordered some computer parts, and out of the four parts I got 3 of them and an empty envelope. Customer support has been less than helpful too. Really can't recommend this until I get what I payed for.
Edit: so after some back and forth it turns out it was the shipping company's fault. They sent me a replaement part immediatly.
"

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Verified
5/5

2016-07-08

Good prices, fast delivery

"I purchased a Corsair RM550x PSU. Cheaper than Amazon, New Egg and Tiger Direct. Placed order on Sunday, received on Tuesday morning in Toronto. I've similarly good service with Direct Canada in the past."

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Verified
5/5

2016-06-30

Very Impressed!!

"I ordered a Lenovo N22 Chromebook and within 2 days it was delivered. The price was cheaper than anyone else as well. I will order from them again for sure. Thank you

Montreal
"

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Verified
5/5

2016-06-23

Perfect for startup computer stores!

"Starting my business I tried several Canadian and American distributors and there signup processes is long, complicated and requires money transfer methods that just aren't available for startup companies. On top of that they have amazing support and extremely fast shipping which is vital for order-on-the-fly. I would recommend Direct Canada to anyone!"

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Verified
5/5

2016-06-18

Good experience.....again

"This isnt my first time ordering from Direct Canada. This experience was no different than m,y previous ones. I got a product, the WD MY Passport Ultra, for cheaper than the other known online stores. It came with free shipping and it got here faster than expected. I ordered on a wednesday after noon and received my product the next morning... As for the product... Its only been a few days but it works as it should."

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