ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2017-07-05

Very fast customer support

"I was answered by Super Jon in a matter of seconds, he was very fast and informative and he helped me greatly!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-30

Wow super Fast super effective

"Wow super Fast super effective !! Thanks for the help"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-29

Good customer service

"Talked with a guy named Jon. Had a series of problems with the website and he went out of his way to help me out. Despite the wait time to talk to him, once I did it was quick."


Verified
4/5

2017-06-26

Great customer support, slow site.

"My card was declined when I processed my order, and the site was a little bit slow in emailing me that my order was declined. However, a very quick chat with Super Jon quickly resolved everything."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Verified
5/5

2017-06-23

Nice support and fast shipping

"Part of my order shipped in a single day, then I was confused when the tracking number for the rest of my items wasn't working and they were labelled as "fully shipped" so I contacted support and I got a reply in just seconds by Super Jon. He was really nice and cleared everything up for me "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-20

Super Jon is Super! DIRECTCANADA Support

"I had a problem where my item wasn't shipped yet. Jon from DirectCanada Support helped me out and we resolved the problem quick and easy. Easy to contact with their Customer Support Chat on their website."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-20

Fast, helpful and knowlegable.

"I had a very good experience with with Super Jon who was very quick to pull up my order info and provide me with an update on a pending item in my order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-15

Super Jon

"Super Jon should be awesome super Jon, he helped me with a bunch of order problems but it finally went through. the system was being wonky overall and he helped me sort it all out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-06-15

Super Jon

"awesome customer support. Super Jon has helped me a lot. I would recommen ordering from this site and if you have any problems just ask Super Jon"


Verified
5/5

2017-06-15

Thanks Super Jon! You're the man :)

"Very helpful answers from the Chat Service Staff. No time is wasted at all. Thank you for the patience! "


Verified
5/5

2017-06-12

Customer Service

"I contacted Direct Canada via online chat in order to request an invoice I misplaced. I was connected with Super Jon and he was extremely helpful in assisting me. Within less than 5 minutes I had a copy of the invoice emailed to me. I was very pleased with the customer service received. Keep up the great work!"


Verified
5/5

2017-06-09

Great assistance

"Tech : Super Jon
Great service! 5/5
"


5/5

2017-06-06

Great support from Super Jon

"Fast, excellent. Exactly what I needed."


5/5

2017-06-06

Superb Customer Support

"Their agent Super Jon always answers my inquiries very well. He handles my questions in a very polite and professional manner."


5/5

2017-06-01

Resetting my order

"I had difficulties with my credit card for a payment but Super Jon helped me fix this issues.

10/10 would talk to him again.
"