"Placed an order and tried to verify it using their phone system, however you can't enter extensions in the system so I could never receive the verification phone call. I tried calling in to get the order processed and after waiting on hold for 20 minutes I went to a message saying nobody was available. Why did it take 20 minutes to send me to a message? But I digress.

I needed the product I ordered quickly so I ended up placing an order for the same thing somewhere else, and it arrived the next day. I've sent several messages since then to Direct Canada trying to get the order cancelled since they've already charged my credit card despite the order being stuck at "product availability" on the Direct Canada website, and so far all I've received is an RMA for a product that never shipped.

I'm not sure what to do at this point other than have Visa process a chargeback. Buying a product online should never be this painful.

"

"THEY GOT IT ALL. Wicked prices and awesome service. Had some questions regarding order and mah man Nick on the chat helped answer all my pestering questions quickly and efficiently. Was also super personable."

"Nick did a fantastic job with my order helping me pick out a new psu (sperate order ID) but also hooked me up with the game codes for my graphics card!

Nick Im going to name my child after you!"

"Went above and beyond what's "standard" customer support on other online stores.

EDIT March 20 : Down to 3 stars from 5. Did not make good on one promise they made during support chat."

"Nick was great to deal with. He was patient and took the time to answer all the queries I had regarding my order. "

"Your customer support personnel supply only the dankest of memes, and greatest of service. They actually have a personality, which is rare in customer support, and did not hesitate to respond to my calls for halp (yes that was me nick)"

"This is the first time I've had an issue with receiving a damaged item I ordered online -- a computer case -- and given all the support-related horror stories I've heard over the years I was prepared for the worst.

I went to the Direct Canada site, logged in, and looked at my order tracker to have the relevant numbers ready, geared up mentally for battle, and started to look for the contact phone number when I noticed the "Chat" button on the lower right of the window. "Why not", I thought and clicked it.

I ended up talking to a gentleman named Jonathan Hart. He was an uncommon blend of professional and personable that pretty quickly disarmed any perceived need for the mental martial arts, and before I knew it he had taken care of everything.

I may need to respond to a query from the courier, but basically they pick up the damaged item and I have a new one shipped out with no additional charges.

I did pay for shipping insurance when I ordered, and that played a role here, so I highly recommend it. It cost me about three dollars and change which is pretty obviously a worthwhile investment.

In any case, after dealing with Jonathan I have no trepidation of ordering with Direct Canada again."

"service 1 : great services. couldn't get better than that

service 2 : nicholas would make the best wife. great response time. helpful. gave perfect instruction to make customer service fast and easy. was able to speed up transaction stuff for me."

"Their customer service it excellent, I had a few concerns about an order I had placed which were addressed in a timely manner. My expectations were exceeded exponentially, Nicholas's assistance is and has been greatly appreciated on two different circumstances. "

"1-2 processing days translates up to 8 business days. Some items listed as "In-Stock" are not. The only viable way to communicate with them is the live chat. They do not update the "order tracking" on your account. They do not inform you if something is wrong with your order, you are supposed to contact them and ask. All of that to barely save any money is just not worth it. "

"I made a mistake with some credit card details, but Jonathan got it sorted out quickly and efficiently. Very pleasant to deal with."

"Though their order system was temporarily down, Nick was very helpful in getting me an electronic invoice copy of my order. Friendly and efficient ! Thanks !"

"I had a problem with an order. I wrote to Direct Canada to have informations about it and Nick answered quickly telling me what went wrong. I placed my order again and he sent me emails to make sure the automated system informed me correctly. Great job."

"Nice and helpful guy to service customer !
Thanks again Nicholas"

"I was not receiving any updates for my shipping, but after contacting the support Jonathan Hart told me they had had a technical problem and quickly gave me my tracking number. I had good price so overall great experience."