"Great! Supercalifragilisticexpialidocious! "
"fast service excellent help"
"I placed the order, then I was notified later that the order was placed on hold. Reason is that because I did not order specific parts to compliment the order in their thinking. Direct-Lighting needed a confirmation - or almost an explanation. I called Customer Service, and it seemed like their policies defied an explanation - so I cancelled the order then and there. The impression is that Customer Service does not fully understand lighting."
"I ordered lights for a show... accidentally ordered the wrong ones. Customer service was so helpful and switched my order and advised me. The order arrive as promised! Another happy customer!!!!"
"Fast shipping and no problems with my order! "
"Order light and received it right on time. Will be getting it installed and will write a review once that is done as well. "
"I was VERY pleased with customer service and the help they provided. However, i am still waiting for the fixtures! They were suppose to be delivered Friday - the same day I received this survey - and I am still waiting. Considering I paid $15 in shipping on top of the $36 in shipping for the other fixtures I ordered I think I should have received them by now. I did go online to see where they were via the Fed Ex tracking number and they have been sitting in our local FedEx facility since Friday - hopefully we will get them tomorrow.
Suggestion - don't send the "how did we deliver" survey until you KNOW the items have been delivered.
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"Purchased 6 track light sets and needed longer power supply cords than were supplied. Called Direct Lighting and customer service was great at recommending the correct cord. Delivered in 4 days. Would highly recommend them."
"ordered plug in lights received wall mount"
"Each component had directions. Hard to find and hard to follow, but ultimately I got exactly what they promised. "
"It came earlier than expected and everything worked. "
"Great service and turn around time. Order was complete and correct. "
"Found what I needed at a great price and shipped quickly. What more can you ask?"
"I was sold a discontinued item. I was made aware and refunded in a timely manner. I deducted a star because discontinued items should not be on the website as available."
"We were looking for LED pendants compatible with our H-style track. Several lighting stores and designers couldn't help or had only 1 (expensive) option, which seems ridiculous since H-track is so common. Direct-Lighting's website had a wealth of information, with photos, about type of track lighting that we found invaluable in our search. Then we realized that they carried exactly what we were looking for (with quite a few choices of shade color and shape), at a reasonable cost! There was even a simple option right on the product web page to order the adapter needed to convert the pendants to H-track use - no guesswork. After weeks of trying elsewhere, it took me only two days (one for an email inquiry, promptly answered, to confirm that readily-available LED bulbs would work) to specify and order exactly what we needed from Direct-Lighting. Everything we needed was included. A great experience all around! "