Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
No communication at all
"I been receiving PayPal invoices And I didn’t know why I thought it was a scam but it was for the delivery lift. So I received that my order it was on the way but since Monday and I never got like times when my order was going to be delivered and I still don’t know when it’s supposed be here. I pay almost $500 for the delivery so I think the communication needs to improve."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Great customer service
"I was assisted with arranging for shipping "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Still waiting for shipment.
"8 days after buying lot id # 107584914. There is no easy way to check status of shipping appointment. Status is still paid-not shipped. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Orrible
"Son dos compra con vosotros en 1 mes.
La primera me llegaron 200 piezas menos y no me comunique con vosotros.
Hoy de 59 aspiradora se pueden salvar solo 5 y tienen el papel de la devolución que dice dañado ,hoy dinero totalmente perdido.
Creo que tienen que ser más claro en los manifiestos y con las cantidades.
"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Quick shipping and helpful customer service.
"The shipping was quick. Although I didn't receive a tracking number from the company shipping the product, Direct Liquidation was quick in providing it when I emailed them."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Direct Liquidation, SupportDL, has responded:
“Glad we could help! We aim for fast shipping and responsive support, so it's great to hear you had a good experience. Thanks for your review!”
Algo incierto
"Pudiera ser 5 estrellas, pero compré hace 3 días y aún no se nada de mi compra o envío"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Very easy to purchase
"It was very easy to make my purchase and set the shipping up. Very helpful when I had questions. Will be making more purchases in the future"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“We love hearing this! Making the purchasing and shipping process hassle-free is what we aim for, and we’re glad we could provide the support you needed. We truly appreciate your trust in us and look forward to your next order!”
Awesome!
"I was in and out with no problem. Thanks Brenda!!"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
A rep from Direct Liquidation, SupportDL, has responded:
“Hi Andre! Thanks so much for the 5-star review! We're really glad to hear your pickup experience went smoothly. Hope to see you again soon!”
Very helpful on my first time
"I purchased three pallets and made a mistake on shipping I called them and explained that I entered the wrong information about pick up they spent most of the day getting delivery set up for me they kept in contact all day till it was resolved they bent over backwards to get it shipped They were very polite they made sure my experience was a good one will definitely be purchasing again . Thank you for all your help."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
A rep from Direct Liquidation, SupportDL, has responded:
“Thank you for sharing your heartfelt feedback about your experience with our support team! We’re committed to making the process as quick and seamless as possible for you. If you ever encounter any issues while placing an order, please don’t hesitate to reach out. We look forward to assisting you again in the future!”
Grate job
"it was good and easy. theycept me updated on biding"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“We're thrilled to hear that you had a fantastic experience with our auctions! Our team is always here to assist you with any bidding concerns. If you ever need help with your bids or orders, please don’t hesitate to reach out. Thank you for your support!”
Got it all figured out
"Got all the bumps in the road figured out. "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“It's wonderful to hear that you had such a positive experience with Direct Liquidation! Knowing that we’ve met your expectations means the world to us and motivates us to keep delivering the quality and service you deserve. We look forward to serving you again in the future. Have a fantastic day!”
Good business.
"Very fair bidding system, to include shipping options."
Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Pricing of products and services
A rep from Direct Liquidation, SupportDL, has responded:
“Hi there! We're so glad to hear that you like our offer system! Our goal is to make the process as seamless as possible for our customers. That's why we've added an option in the cart to automatically calculate shipping costs for the items in your cart.
We hope to introduce even more features in the future to further enhance your shopping experience. Let us know if you have any feedback or suggestions, we would love to hear from you!”
I love Direct Liquidation
"I have been buying from DL for years, have bought over 200 lots and love them. :)"
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“We're so glad to hear you had a great experience with Direct Liquidation! We really appreciate your feedback and will keep working hard to bring you the best quality and service. Have a great day! :)”
Great place for resellers
"Buying was easy and I got a great lot for my business "
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“Hi! We're thrilled to hear that you received a great lot for your business. We truly appreciate your feedback, as it helps us ensure we’re delivering the best products and services possible. Thank you for being a valued customer!”
Easy
"All was good but would have liked a tracking number.
I’m a newbie."
Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
A rep from Direct Liquidation, SupportDL, has responded:
“Thank you so much for your positive feedback, please note that we notify customers on the website and over email once the order ships, and you can reach out to our support team via chat, email, or phone to get the updated tracking information once this happens. We will continue to work hard to meet your expectations! ”
A rep from Direct Liquidation, SupportDL, has responded:
“We're glad we were able to help you arrange a pickup for your order. Our goal is always to make things easier for our customers. Please don’t hesitate to reach out if you need any further assistance—we’d be happy to help again! :)”