"first time user, but so far so good"
"I have been getting products since May 2019. I have bought 137 pallets, mostly electronics and appliances. This site has given me the chance to come from buying my first pallet for $99 to buy lots of $15,000 nowadays. It is always risky when you buy a pallet but from my experience, I would say that it is smart to buy pallets that come with warranty, so your investment is secured. The website is easy to navigate and customer service has improved a lot. Some departments need to improve in terms of processing the wire transfer for example. What I also like about this company is that they allow you to pick up your pallets, which save you considerable amount of money. I also have had some inconveniences but customer service has been there to support and find a way to solve any issue.
I would recommend anyone who wants to start a business, to buy one or two pallets and try to see how it works.
Jose Ascencio."
"their customer service reps talk like robot and read the same script every time. Most interestingly they do not have a supervisor to escalate issues. Some of their company policies need a review. beware, once your order gets cancelled then there is no recourse to get it re-instated. There is a total disconnect between the support team and the warehouse team. If you can cancel a order your account will get blocked right away. In short things can get very complicated if the order is not placed or processed the way their system is designed. "
"No one listens or cares when you have an issue. They don’t even read the support tickets. You can’t get the same answer twice about any of their policies from anyone that works for this company. "
"always happy with the end result of purchase and customer service, god bless us and help us all,"
"Wanted to try a purchase of a lot and found one that I think will work great!"
"very happy wiht my purchase
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"Overall a good experience!"
"Overall I'm satisfied with the service and the cost of the products. I have a suggestion, it would be better for us if we could see the average cost of the shipping before we even start to bid"
"Rachel was great with her responses. Directing me to some opportunities that fit what we are trying to sell. Great experience with an easy transaction. "
"COOOOOOOOOOOOOOOOOOOOOOOOL!"
"Excellent service will shop again"
"Great stuff! Great products at great prices "
"This is my very first purchase from Directliquidation and I can’t wait to see everything in the pallet. "
"This is my first time dealing with the company but I am satisfied so far. I haven't picked up merchandise yet, so that part is yet to be determined."