"I had an issue but the manager called and made it fine
JB
"

"Excellent seller. Delivered requested parts very quickly. Will do business again."

"great service fast delivery"

"the service was great price was unreal keep up the good work thank you "

"Great knowledge about AC systems. Friendly staff willing to deliver service. Fast delivery, even international (I am from The Netherlands, Europe). I would do business with them again, anytime. No need to look any further. Felt good immediately when calling for more product info before buying. Special thanks to Scott."

"I ordered an A/C kit online and somehow the site placed two separate orders for the same item. I called to have it straightened out and the rep I spoke to was very helpful in fixing the double order before any charges went through. The parts I received were exactly as promised. I am very happy with this purchase."

"They answer the phone promptly and were real helpfull in placing my order and got it shipped to me overnight by Fedex because my mechanic was waiting on it, and they added an extra item in that my repair man wanted about 15 minutes later and didn,t charge me for it and Igot my compressor the next day. Now he say's i have to have a new evaporator , so i probably will get one later-john aday "

"Discount AC parts paid attention to the review that I posted on this site. They are paying attention to customer service.

My experience with them has been good.
"

"I was very please with the accuracy of the item described. The item was shipped as promised and arrived faster than I expected. I was told by my mechanic that I had made a great buy. "

"A+++ Very easy transaction. + free shipping"

"Very good merchant. Easy to navigate web-site. I had a question after I placed my order and called direct. Person on the line was helpful. There was a problem and they would not have my re-built part for four days. They gave me a brand new one for discount so it went out that day. I would HIGHLY recommend them to all who need discount parts."

"I received my order in a timely manner.

However, customer service/technical support follow-up is inadequate. I submitted an online inquiry requesting some instructions on 12-20-2010. Despite the notice that they'll respond within a day or two, I am still waiting for a response on 12-27-2010.

Follow-up:

On 12-28-2010, Discount AC Parts customer service called me to apologize for the lag time in their response. The representative very politely made sure that my questions had been answered. I've upgraded my rating of their customer service."

"Order a compressor in june .Very quick delivery but after I have it installed at a gm dealership with a new drier,new condensor,new hoses, the thing fail after 2 weeks.The coil on the compressor had an open circuit. Put my old coil which was still good on that compressor and it started to leak after 3 weeks. The guarantee is a joke since they ask you to return the fail compressor at your own expense ( 40.00 $ +),before sending you a replacement or they ask for 425.00 deposit and you just might get a another piece of junk. Stay away from that company.They are reals highway robbers. Buy a new compressor from a honest dealer even if you pay more. This will save you all the hassle with thoses clowns. and more than $400.00 just wasted + what you spent for installation and filling.And customer service get very uncooperative if not really nasty once you bought the part."

"Part were shipped expeditiously. Order on the 1/22/11 and received 1/25/11. Upon checking the contents I found the plastic bag containing seals and o rings with the corner cut open and seals and o rings adrift in the cardboard box. Its been a week (2/3 - 2/11) since I emailed AJ at ****@**** and got no response. "

"Outstanding service. Items arrived in a very secured package to ensure items were not damaged also they arrived in a timely manner. A few items were not use and when I called to inquire about the return policy they said return them with the core in the postage paid box. In a few days my account was credited did not have to pay any extra than the parts did not even have to leave a core deposit, overall the my experience with Discount AC Parts was outstanding I will definitely do business with them and recommend them to family and friends. "