"i am very much satisfied about dresslink.. all r good..customer service, website settings, items. i can say anything bad of this online store. because if im not satisfied, i will not order 35 items and up every month. thank you guys.. keep it up.."

"loved all my items really satisfied my package came within the estimated time cant wait to order more love this website"

"My wife wondered if the wrong size may have been sent - the garment did not fit her. "

"Easy processes, fast delivery and quality product"

"Items are packaged in a compacted way and in good condition. Items are of good quality and long lasting."

"10th July---------
TO ALL WHO WOULD LIKE TO PURCHASE IN DRESSLINK:

THIS IS A COMPANY WHICH PROVIDE THE WORSE SERVICE AND KEEP LYING TO THEIR CUSTOMER. THE REPLY FROM THEM IS DEFINITELY NOT THE TRUTH. THEY NEVER OFFER ME ANY ADJUSTMENT EITHER ON ITEM PRICE OR SHIPPING FEE. THEY JUST PRETENDED THEY ALREADY NICE TO OFFER ME SOMETHING IN PUBLIC BUT ACTUALLY THEY OFFER NOTHING BUT JUST ASK ME TO PAY AGAIN WITH A NEW ORDER.

""""
2015-07-10 9:15 GMT+08:00 sales :
Dear customer,thanks for your reply and i am extremly sorry for this inconvenience and i apology for you again and beg your forgiveness.

our native word is Chinese and i am sorry again about our unprofessional,but we can't provide the free shipping............................
best regards

Linda

Customer Service Department
"""


Dear Linda,

Thank you for your reply. However, I urged you and your company stop lying to your customers in public anymore. I already expressed my concerns to you in my emails. I hope I will receive a TRUE and SINCERE reply from you.


8th July---------
I placed an order on 6th July and received an email toady(8th July) at 10:17 am told me that "Item number: SV025063_P_100" is out of stock. However, I went back to the website after the refund and found actually it still have stock of 4 for that item. So, I have a chat with the live chat agent Fiona through at 10:41 for 1hour 25mins.

I asked if the item still have stock or not. She told me yes, still have 4. So, I requested to have my item back to the same order and cancel the refund. What I received for reply is: the order already shipped out, the item already refunded. I made my request very clearly to her but I never received any help from her. She just asked me to place a new order. I told her the shipping cost will be much higher and it is not the same when I first order this. She said" no, it will be the same, HKD 4.93 shipping cost for that item". Does she know how it operates? Does she ever know there is a minimum charge of the shipping cost for a new order? If yes, then I dont understand why she told me its the same. What I know is she cannot help me and just wasting my time.

She never answer directly to my question and keep me waiting for I dont know how long. More than 1 hour chat, my problem and my request still not yet fixed and fulfilled.

But that is not the whole story, she seems like doing something towards my order and asked me to check. But the truth is nothing changed and updated. I told her the situation and she just asked me to wait and wait and wait. Finally I got the reply that she need to go for lunch and asked me to contact again after 2hours or send by email. i cant believe that is the service you provided to your customers. We are facing problems and your agent spent more than 1 hour still cant get it fixed and asked us to contact again because she need go for lunch? This is really ridiculous. Now, I wasted my time to talk to your agent for 1hour 25mins and I still need to wait her back from lunch for 2 hours and I also need to spend my time on telling you the ridiculous service I had ever received. I am now very angry by the service and I would like to know when can my problem being fixed?

Later in the afternoon, I talked to your live chat agent Echo again to see if I can get any help. However, the answer is still no. I told her I will log a complaint, she replied "FINE". What a great service provided to your customers........"

"I could not be happier when buying from Dresslink, specially necklaces, everything was delivered in 2 weeks and it was the same product as shown in pictures on the website. Thank you"

"Although the password raised a problem ???. and delivery quite slow all else was fine Thankyou
Pamela"

"It takes a while to ship but otherwise Ive been pretty satisfied with the costumer service and overall shopping."

"Good service! Safe and fast"

"The dress is very thin
this set, for my girl It had fit perfect
the model of my jumpsuit is cool, just as I wanted to be."

"i got my order too long and i have another order (Order Number: 512858, DL00512858), until this day i have not received it yet"

"I'm really satisfied with this site.Delivery is fast,the staff is very helpful and the clothes are cheap and with good quality."

"Mi pedido llegó rapidísimo.
Mil gracias!"

"Estoy my satisfecha, llevo más de 10 pedidos y todo ha llegado como lo pido, la descripción de las prendas son exactas"