"Received a dead bare root tree, not the potted tree I ordered, and certainly not a healthy tree. Not wasting time sending this back. Live and learn: BUYER BEWARE!!"

"When does two pots of flame grass at $17.99 each and shipping/handling for $12.99 equal 2 packages or very light roots?? Answer is if you buy from Dutch Gardens this is what you may get and your shipment will say they were out of pots and substituted the roots without contacting you for your approval. Avoid shopping with this company."

"Ordered 4 things:
1. Roguchi clematis: it’s doing ok for now but was super tiny when I received it. Spent the same amt of money on another clem at Lowe’s that was 15 times the size and is now 30 times the size of the roguchi from Dutch gardens.
2. Passion flower clematis: they were out of stock but never notified me. They shipped a substitute clem-again didn’t ask which one I preferred. The replacement was super tiny and almost completely dead. I planted it anyways. A couple of leaves developed from one twig but died about a week later. What kind of substitute is that?!
3. Peaches and cream honeysuckle: this one is doing pretty well although I’m slightly concerned that they sent the wrong type of honeysuckle. Too soon to tell though-2 months later and only 1 flower.
4. Chocolate vine: doing ok but again, plant was super tiny when I received and not in that great of shape. It supposedly grows like a weed in the philly area so hopefully it will take off at some point.

I think they’re priced are way too high for what you get and customer service is pretty terrible. If you’re looking for stuff that you can’t find at the common home improvement stores, I would take a trek to a nursery to see plants in person. Lesson learned I guess."

"Ordered dahlia tubers that arrived moldy and dried up. After planting anyway and NOTHING grew, I wrote to them and wanted a refund. They gave me the speil about returning within 14 days. I was not inclined to ship dead plant products back but they insisted that they only could issue a credit voucher after that time. THEN, they told me to wait 6 weeks for signs of growth before they would issue credit. Totally unsatisfactory products and ridiculous policy.
Don't order from this compay."

"Company sends dead products, operates their business by internet - Accept orders, payments, send order confirmations and shipping notifications - all via the internet and for their benefit.

But when customer receive dead and rotted plants, they claim they are not tech savy enough to accept complaints, replacement and refund requests via email ( the same methode they use to operate the rest of their business and receive your cash) but make you send all this info via snail mail!

THen they take 8-10 weeks to process your replacements - and then send you more dead rotting bulbs. They offer to replace them again, but in another 8-10 weeks, its too late to plant! or as a "Bonus" i can receive a voucher to wait an entire year to get more dead bulbs next season - No thanks!

Stay away from this company! As other pointed out, for a refund, you only have 14 days, but if your planting bulbs (unless they are completely black and rotted like mine) you wont know untl after the 14 days. Phone is constandly busy and hard to get through - probably from the thousands of dissatisfied customer calling constantly!

Also this business operates under many names - which also should tell you something (Royal Dutch Gardens, Dutch Gardens, Burgess Seed, Holland Bulbs) - they are all the same scammers stealing peoples hard earned money.

Pass this on to all friends and family. I only wish I had seen some notice before wasting my $60 - Thankfully it wasnt more. I had already ordered about $500 worth of plants between 3 other companies, all of which were good and reputable with quality product. This business shoudl be forced to shut down."

"I ordered 4 items on 1/4/18. They immediately charged my credit card the $88 for my order. It is now 5/7/18 and I have received nothing from them. I call every week & they always have some excuse why it hasn’t shipped yet, some of them even laughable. I think I’m out $88. I wish I would have read all the poor reviews on internet before ordering. Buyer beware. "

"I bought about $90 worth of bulbs a few years ago and spent a back breaking afternoon planting them along a fence. I didn't just plop them in the ground, but instead I amended the soil based on what type of bulbs they were and followed the planting instructions to a T. The following spring I anticipated a row of beautiful new flowers. Unfortunately, I got nothing. NOTHING! The bulbs were not dug up by animals, they were not planted incorrectly, they were appropriate for my climate zone, they just didn't grow. I could have planted an empty glass jar and would have probably had better results. I will never buy from Dutch Gardens ever again. I purchased these on July 30, 2002 and only thought about this when looking for some shrubs to buy and Dutch Gardens came up in a search. Better late than never to warn others. "

"I had a very large order and spoke with a customer representative on the phone named, Dianna. While I was placing my order, I ordered 3 evening primroses and then decided I did not want them during the ordering process. I then asked Dianna to remove them from the order, which she told me she had done. She processed my order, all via the phone. I never received an email confirmation of what I ordered, or saw any type of purchase order information. When my $250.00 order arrived, I was not pleased when I saw that 1 evening primrose had been sent, even though I specifically asked Dianna to remove it from my order. Also they promised free bulbs with large orders and I did not receive the free bulbs either. There was NO packing slip or purchase order information on the box or in the box. I phoned the ***-***-**** number about 15 times before I finally got through and again I was connected with Dianna. She remembered me and I told her that I had NOT ordered the primrose and had specifically asked her to remove it from my order. I also told her I had not received the free bulb offer. She said that she would CREDIT my account for the primrose which was incorrectly sent and make sure I did receive my free bulbs as promised. HOWEVER , after speaking with a supervisor and leaving me on hold for over 5 minutes, she informed me that I would be required AT MY COST to ship/return the primrose so that I could get a credit. I then spoke to her supervisor and restated that it was an error ON THEIR PART, not mine, and I did not feel I should be required to pay to return a product that they had erroneously sent to me. The supervisor stated, "Your order was over the phone and we have no way of knowing exactly what you said during your order." So she was calling me a LIAR!!!! I said that I had specifically asked Dianna to remove the item, she did not, and I should not be penalized because their company did not have competent individuals. I received no email statement so that I could verify the order, received no shipping/packing label, and had no way to know what was in fact on my order. The supervisor refused to credit my account and I said that I would NEVER use their company again, and that I was going to write a review stating the above. DON'T USE THIS COMPANY!!!!!"