"If I could give no stars I would, overall terrible customer service and your likely time get ripped off. I placed an order with three items, it stated my order would be shipped in 2-3 weeks. I was being extra understanding when that time came and went with Covid, but it would have been nice if they would have emailed me to tell me they were running behind. After seven weeks without an email to be found they finally shipped my order. That took a week to receive, with a $12.99 shipping fee I would have expected faster shipping. Upon receiving my order there were two plants and one of them wasn't one I ordered. There was a note on the item I didn't order saying they didn't want me to be disappointed, but they ran out of what I ordered and substituted it for another item. Basically they didn't want to refund my money. After emailing them back and forth several times, they have yet to address my missing item and I told them I didn't want what they sent me. They stated that they can substitute the item if they sell out because I didn't tell them not to substitute, there is nowhere in the online ordering for me to op out of a substitute. In order for me to receive a refund I have to send back the item I never ordered at my cost with a written letter explaining why I'm returning the item. I seriously doubt that if I sent it back I would ever see my money, I'm sure they would come up with some loop hole to get out of refunding my money. Don't waste your time and money. STAY AWAY!"
"Ordered in April and order has not shipped. Customer service will not cancel order. Do NOT order from Dutch gardens or its affiliates!"
"Horrible customer service. Company won’t give refund. Order placed on 04/29/20. Merchandise not shipped and it’s now 06/17/20. This company is a scam. Customer service now claims they have no record of my order. Reported to credit card company as a fraudulent charge since they say they have no record of my order but billed me. Complaints filed with BBB, FTC, and NY AG"
"Too bad no stars aren’t an option, worst business practices ever!!! DO NOT ORDER FROM THIS COMPANY! This company waited 5 weeks to place my order. I believe no attempt to place my order would have even been made if I didn't contact them to inquire about my order not being placed. In the meantime, so much time had passed that I was issued a new credit card, and the initial order was declined, with nobody attempting to reach out to me via the contact information that was required in the order. I would have been happy to provide updated information. When I called to follow up with a new order (re-ordered from the failed attempt) that also was not placed, I was told it was considered a new order and it would be at least 5-6 weeks before they could even BEGIN TO PROCESS it, with no effort whatsoever to accommodate the already ridiculous wait. Looking at the reviews I see that I never should have dealt with this company in the first place!"
"Would give it no stars if I could .. placed an order on May 4 2020 .. no shipment happened yet .. contacted them May 26th to please cancel the order .. was told it was sent to shipping already and possibly could not be canceled.. now June 10th and no cancelled notice or goods shipped.. if it shows up here I am just returning to sender and putting a dispute on my credit card.. please do not waste your time and aggravation with this company.. life is too short to be ripped off"
"I ordered over $600 worth of plants in early 2019. I received an email that my order had been received and my credit card was charged in February 2019. In April I had no follow up or delivered order, so I called and emailed, left messages. No response. Again I called and emailed on may 15. I received a response may 20th that my order had shipped. 2 weeks later half my order showed up, 2 plants dead and it took until july to get the remaining order and replacements for those that were dead on arrival(july in Missouri not a successful time to plant anything) 2 rose bushes did fine but never came back up in spring 2020. I emailed and called in April 2020 to request replacement for the warranty Rose's. No response. I emailed and called again may 5, may 20 and june 4. I received a response on june 4 (saying allow 2-3 business days for a response) that my request had been forwarded to the appropriate department (still nothing) and since may 20 when I call their phone rings twice then goes to a busy signal. Research today showed MANY similar complaints."
"A horrible company with terrible customer service! Charged my credit card still no plants ordered 4/22/20. I have filed a dispute with Visa. "
"I placed my order in January, I live in Georgia. I should have received my $400 worth of plants in late March/ early April. When it got May and hot in Georgia I sent several emails about the time frame...nothing but a generated email reply blaming things on Covid-19. I finally got to speak with a person...getting the same runaround. Two weeks later I received a package, some of the plants looked good, but ALL of my bulbs were shriveled and dried up! As of yet, none of them have come up. I will NEVER DO BUSINESS with them again!!"
"In brief I placed a plant order with Dutch Gardens on 4/22/20. After no shipping notice I emailed an inquiry as to order status on 5/1. After no response I cancelled the order on 5/10. On 5/19/20 Dutch Gardens processed the order anyway and charged my account. Their cancellation policy is not designed for customer satisfaction rather it designed to trap you in your purchase.
In the meantime on 5/10 I ordered the same plant from Hirt’s Garden; received it on 5/14 and by 5/20 when Dutch Garden processed my order my Hirt’s Garden plant had grown 3”.
Do NOT buy from Dutch Garden. DO try Hirt’s Garden. "
"I will never order another thing from Dutch Gardens!! I placed an order for some items in February (in Georgia we've been planting since then). My order FINALLY arrived in April. I thought to myself they were just busy and I very generously gave them another shot. I ordered another vine to match two vines from my first order and an hibiscus I thought I had ordered originally. Although the vines were pretty scraggly looking the 1st time, I had to make sure all three matched.
After 5.5 weeks of waiting, my order finally arrived again and that hibiscus I wanted so bad is bare root!! THAT made me angry after such an extended period of time. Give me an actual plant for all the weeks you've made me wait! During all this waiting I ordered some things from Georgia's own Wilson Bros. I couldn't have been more pleased!! My items arrived about three days after ordering in packaging that assured no damage. The plants were large, healthy and fresh as if they had been dug up that morning and they did NOT cost me an arm and a leg like orders from DG.
Incredible!! They are now thriving. The things I've ordered from DG....not so much. Buyer beware regarding Dutch Gardens. Apparently they've been around too long! "
"These folks are terrible about everything - we placed an order (for a gift card, mind you), we made sure to ask if the order would be processed that day, we were told yes. The order was not placed til 4 days later. Meanwhile, the credit card had expired (we had explained that was the reason we wanted to know if the charges would be processed through that day) and they cancelled the order. They notified us by postal mail, which took 10 DAYS to reach us. When I called to complain, they tried to tell me that its always 5-7 days to process an order and they would never have guaranteed us same day processing. Liars! My sister was there when I placed the order and remembers the conversation exactly as I did. If they had told us that day that it would take 5-7 days, we would have called back when the card had been renewed. We had a whole discussion with the woman taking our order about which way we needed to go on this because we were concerned about the imminent renewal date! NO this new woman says - I must be wrong, that's not how they do things. And it's just too bad for us because our card was denied so they are not responsible for any of it. It's all our fault. But I can make a reorder if I want. Heads up , ladies - it's an X-mas present, at 10 days to receive, it won't arrive til after X-mas. Not even single offer of how they could do something to help the situation. Bad, bad customer service. Bad initial information and zero reliability. Total lack of accountability. She argued with me about how I really had no complaint - I was to blame all on my own. REORDER? No thank you - I'll shop somewhere else. Somewhere they take responsibility for their actions and their promises. Somewhere they use modern communication, like email to inform of problems. I will never try to order anything from there ever again, and I suggest you don't either unless you have oodles of time to waste on stupid problems. "
"I called Royal dutch and asked them if they were affiliated with 4 seasons nursery. The answer was no we are an independent company. However, when my order went south I complained to them and lo and behold my answer came from " 4 seasons. If I had known that they were part of that company I would have never ordered from them.
It turns out that they are all 4 seasons!! I suggest that do as I did file a complaint with the Postal Police and file a complaint with the attorney general of your state each has a consumer division. Then go on Yelp and tell your story.
What they do is illegal and it involves interstate commerce."
"So on March 25th I ordered two, packs of 3, Black Knight Canna bulbs for $76. They are supposed to be tall, with deep red foliage and stunning red flowers.
Three days later I sent an email to Customer service with my order number asking if there was an estimated shipping date, since there was no indication on the order confirmation, also explaining I wanted to get them started early indoors. I get a canned reply that they received my order and are shipping to warmer climates first. I'm in Minnesota.
I wait just shy of a month, now on Apr. 22nd I send another email. Asking for a status and to please just ship the to me. Two days go by and finally I get a shipping notice.
The bulbs arrive in two bags there are 3 TINY canna bulbs in each. Take them out and right off the top, 3 of the bulbs are moldy and feel hollow. I plant them all, get them on heat mats under grow lights, indoors. Of all six planted, only three come up.
Finally it's warm enough to get them outside. As of today, mid-August, the plants are maybe 24" tall, all green foliage and salmon\pink flowers. Total rip off. NEVER AGAIN. "
"I ordered about $350 worth of flowers to be planted in my garden, and also ordered from one of their competitors. The competitor delivered my items with in two days. Dutch gardens took three weeks to deliver what I ordered. Once received, nothing at all looked like what I was showed online. I was extremely disappointed and called to say I wanted to send everything back. They told me it was fine, just send it back. I did that on May 11th. A month later, I noticed I still had not been refunded. I called and asked about it and was told "they are so busy, it can take over a month to be refunded." That in itself is ridiculous. A little over another month went by and on July 18th, I called because I still didn't see the credit. The woman I spoke to was nice and put me on hold. She came back and told me, "we received your return, but you didn't say that you wanted a refund...." WTF???? Apparently they are the only online business where when you send something back, it is NOT implied you don't want it and would like a refund. I would NEVER order from them again, and suggest you find am alternative."
"I have been ordering from Dutch Gardens for a few years. I've always had good experiences with the plants they've sent me and the way they were packed. My only complaint -- and the reason they aren't getting five stars -- is that they don't communicate after the order is made. They don't provide an order confirmation number, no e-mail notifications at all, and it's hard to find out when they intend to ship. However, when my orders have come through, they've been fine, and sent in a timely manner. I guess I've been one of the lucky ones. I usually order by snail mail and send a check with a printed order form from their catalog.
I am updating from my previous review, adding this information, going from four to five stars. Dutch Gardens did communicate with me about my mail-in order from their catalog. They sent me nice, very healthy bulbs, all of which I planted, and are now coming up. Apparently, they only give an order confirmation for online orders, and since I don't shop online, that was why I didn't get one. But my order still came through. They also said they didn't have my e-mail address, but now they are keeping it in their files. Dutch Gardens has been a good company for me to order plants from. They've done the best they can, so merit five stars.
"