"Ordered item was delivered early, and was exactly as described."
"Excellent stores and service"
"Engine mount and diff. Mount is great "
"Having ordered serveral times with ECS already they have turned into my standard adress for euro car parts. A good product line with almost everything available, competitive pricing and a good service have been proven over and over again. I had to change and split several orders before, never got charged extra and mostly gets done in no time.
Once or twice a mail got lost, so a quick call as a reminder helped to solve the issue.
Two things to improve: widen the product line a bit more on OEM BMW parts. The only time I order from other dealers is when parts were not available.
Improve online stock status. Had two cases where the part show available in stock but then got pushed out for the delivery date or did not get back to stock at all.
No matter what, the customer service was able to work things out for me."
"Been ordering lots of items for my project Mini Cooper S - Couldn't do it without ECS!"
"Fast shipping and great prices!"
"I order the plasti dip remover and it work amazing super easy and they sent it to me quick, kept me informed where my item location was and status on the order. They also sent me my tracking number super quick "
"When I recived my order I was unsatified about an item and when I contact the costomer service the only thing they had to tell me is "you recived the item you ordered" and they cannot do nothing for me."
"Customer service is very helpful and every item I have ordered has been excellent quality. Install instructions are clear and just an overall great shopping experience. Site is easy to navigate. "
"I ordered and intercooler for my car, which should be an exact fit considering entering all of my cars info. Long story short, I ended up waiting over a week with no clue on an eta, cause they use FedEx smartpost(which is the worst, pay a little extra for something better), for them to send me the wrong part. "
"First I'll say this. I used to have extremely good luck shopping here. Could find some good stuff for a decent price. Now while that is still relatively true, it's no longer worth the headache. My past 3 shopping experiences have ended in shambles. Once they were missing an item to my order, another time they told me after I ordered an item that the pickers couldn't pull an item because it was out of stock, it was in stock on the website. Meanless to say they eventually worked that out and sent it when it became available
The 3rd time it took 3 weeks for my item to get here. They're in Ohio, I'm in PA. Now I blame FedEx for that. The worst shipping service known to man. Should change shippers, and lower shipping costs, the free shipping on $49 orders recently hss been nice, but is not usual. The shame of it is, they have some nice, quality parts, and a fantastic websites. But I will not shop here any longer if I can help it, baring my past 3 bad experiences in a row in mind"
"i ordered a timing belt kit for a vw touareg. the shipping date was supposed to be march 9 for saturday delivery. i paid an extra $15 for this service fedx. i didnt recevieve it, so on monday i called ecs to check on it. fed x had no route info outside of pending. the little girl at ecs insured me that it left there on march 9th. I had an appointment to have installed march 15. i called back on march 14 and again was told taht it left there march 9 and sometimes fedx just pick up the packages and dont put them in the computer. I again called fedx and told that wasnt possible. finally I called ecs back and canclled the order and wanted my money back at 9:30 on the 14. I ordered the part from world pac and it at 2:30 that afternoon. The fedx route appeared on my email on march 16 showing that they had just picked the package at ecs [ a week later]. I did get my money back onmarch 18. I was very disappointed in the stories[lie] and the poor service."
"I recently ordered a set of adapters for my VW MK6 Jetta from ECS Tuning. I ran across a set of 19' wheels with new tires that i really liked the only problem is that the wheels came off a BMW which has a different bolt pattern than my Jetta. After looking around online i came across these adapters from ECS that allows you to use wheels with a 5x120 bolt pattern so I ordered a set. Price was reasonable, once they arrived I noticed right away that ECS really takes pride in their business, box was labeled with their logo. As i open the box everything was neatly packed and wrapped as to prevent damages to the parts. I inspected the parts and you could tell high quality and craftsmanship that went into these adapters. They included enough bolts to mount the adapters onto the rotors and hub, the installation docs on their website was easy to follow, with torque specs and everything you need to know in order to complete the installation. This isn't the first time i order from ECS Tuning and every time i get exactly what i order and need. ECS Tuning is definitely the place to go for all your german car needs. "
"It was good. They were informative and helpful"
"These guys have the best customer service. Very responsive and comprehensive."