"These guys took my money and never delivered my product or refunded my money. Yahoo took them off their shopping web site since then, but they continue to rip people off. I am attaching their email, but they never would refund my money. We apologize for the excessive delay in issuing your credit. We have been experiencing a major delay in crediting for the past few months. We are crediting orders on a daily basis, but however are restricted to a certain amount per day. Please be assured that you will receive your
credit. I have added your credit to an expedited list and it should be taken care of within the next week. Again, please accept our most sincere
apologies for the delay. Sincerely, John F. Holland III Quality Assurance Manager EMS Computing, Inc.
"
"I ordered from this company. When the product wasn't shipped I cancelled the order. I was told I would get a refund and it never came. I cannot contact this company by phone and when I e-mailed I was told it was being handled. Buyers beware. "
"STAY AWAY FROM THIS COMPANY!!! They practice taking your money and charging you to get it back after they don't perform their job! I placed orders and payed extra to have them processed within 2 days. A month later they still couldn't tell me where my order was and promised to refund my money. One item - a Sony TFT monitor was never shipped and when they finally figured out what happened to it, they said the part number changed. Good for me, the new part was over $100 less! Unfortunaltely, I have yet to receive the price difference, nor the refund on the mis-shipping (it's now October)!!! After being promised they would refund my money, I got an e-mail from a person claiming that the person I was dealing with no longer worked for the company and that they couldn't refund my money because they don't use the merchant any longer!!!!!!! What an absolute load of CRAP! Do yourselves a favor and pay an extra 30% to deal with ANYONE else!"
"I purchased a viewsonic monitor from ems computing on May 23, 2003. Contrary to what they state on their website they charged my credit card immediately. After 30 days and no delivery I emailed them as to what the delay was. NOTHING! Over the course of several months I emailed them countless times and received only two auto-gen form letters. Then out of the blue almost four months after ordering the product it came. I feel very fortunate that I was able to even get my purchase from these shady characters. Many people have not. BEWARE, do not purchase from these people ever!!! I have learned my lesson and will never purchase from them again! "
"They could not ship to third party address and I cancelled the order for a printer. It has been nearly 7 months, and although they sent a cancellation acknowledgement, I still do not have a refund. They do not respond to emails and have no longer got a phone # customers can call."
"***BUYER BEWARE*** These guys have lost the concept of customer service! If you ever have a problem with your order with them, forget it. I've you want to save a buck or two and get everything right the first time, good luck.
I tried ordering a Samsung 171MP from them, and had a mixup with the billing phone number. After attempting to rectify the problem FIVE times over the course of 2 weeks with ABSOLUTELY no response, I cancelled my order. Of course, I had to wait a few more days before they cancelled it. Try to talk to someone over the phone? Forget it - their 800 number only tells you to use their 'automated email' system 'in order to bring you the lowest prices.' What a joke.
About the best thing that happened was having my order cancelled so my credit card wouldn't be charged. "
"Like a lot of others here, credit card charged, no item after a month and they refuse to answer e-mails. I have complaints filed with the BBB of Flordia, Internet Fraud Complaint Center http://www1.ifccfbi.gov/index.asp
and my credit card company, and the Flordia Attorney Generals Office.
I did a Google search and found EMS Computing\Techsavings also operates as GovLot, Inc. www.govlot.com. When I called their order number ***-***-**** the call taker seemed a little rattled when I asked about EMS computing. "In the same building, but a different company" he said. Yea, right, same FAX number and "Suite "D" instead of "Suite "A" on the mailing address. "I can't transfer you, but someone from EMS will call you right back" he said. Never happened.
"
"I placed an order with the company on April 7th. After checking on the order for a while, and on April 15th emailing them asking when would my order be shipped since it was still "In processing" I got what seemed to be a good reply. After reading the reply again, I noticed it had no mention of my product which led me to believe that it was an automatic B.S. mailer. On april 15th I emailed the customer service representative to tell him to cancel it. It was cancelled my money never showed up. I had to fight for it back with the bank and on May 15, over a month later, I got my money back."
"customer service does not respond
no phone contact possible"
"I placed an order on April 15. It has been nearly 2 months since I placed this order and it is still in "processing" status. Of course, my credit card was billed immediately.
I have emailed the company twice already (and once again today) and received only one response, saying that shipment was delayed but the item should be shipping soon.
At this point, they are in violation of FTC laws for shipping items. I notice that they have a fee stated on their site for cancelled orders, and I will not accept that. This kind of response is utterly unacceptable for an online retailer, not just against the law."
"I placed an order for canon i320 printer may 7,2003. my visa was charged may 8th. i have emailed them 7 times as i have yet to receive the printer. ems only answered the 1st email. they were having difficulty because of a new delivery system. well now that i have read the numerous complaints about EMS and their other company "LowestPriceTech.+com", i know for sure, 100% positive that i can kiss my $51 goodbuy.I will report this to the consumer depts.i have read about from the comments of other consumers who have done business with EMS. Read the
following from the BBB,Jacksonville,Fl. BBB Reliability Report. E M S Computing Inc.
3401 NW 98th Street, Gainesville, FL 32606
General Information.
Original Business Start Date: December 1998
Principal : Mr. Eric Stockton President
Customer Contact: Mr. Sean Murphy Customer Care
Phone Number:***-***-**** Fax: ***-***-****.
Type-of-Business Classification: COMPUTER DEALERS
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience.
According to information in our files as a result of the company relocating their operations during the months of July and August 2002 the BBB noticed a significant increase in consumer complaints. The complaints concerned delays in delivery as well as difficulty contacting the company. The company has responded to those complaints presented by the Bureau by making deliveries and refunds as requested. At this time the bureau has seen a significant decrease in complaint activity.
Additional Doing-Business-As Names: LowestPriceTech.com
Additional Phone Numbers: ***-***-****,
***-***-****, ***-***-****, Fax ***-***-****,Fax ***-***-****."
"I have had similar problems dealing with EMS, i'm still waiting for a refund for a KDS monitor I bought from this company. It has been more than 1 month since i received the a e-mail confirmation about my refund credit. So if you want to do something about it.
JUST REPORT THEM TO THE BBB. www.BBB.org, and file a compliant, hopefully they'll do something about it. I just filed one recently, and i don't recommend purchasing from this company ever again."
"EMS COMPUTING IS THE SAME AS TECHSAVINGS.COM
I placed an order from TECHSAVINGS.COM for the linksys adapter on may 5, 2003 and received quick conformation for the order. My credit card was processing the order quickly and according to the order it was being processed and shipped. After almost 2 weeks of waiting still no package. I tried to call the company but wasn't able to find a phone number off the website other than a fax number. I called my creit card company and got the order credited from my acct but they still needed to find out why they haven't shipped the order. That took another 2 weeks. I finally sent them an email which turns out to be another company and not techsavings.com. It stated the following:
----- Original Message -----
To: EMS Computing Sales
Sent: Tuesday, May 20, 2003 2:36 PM
Subject: Customer Commment/Question
i placed an order and have not received anything. i was wondering if it was shipped or not or am i going to receive my order. my order number is 6407396. hoping for a response thank you
TECHSAVINGS.COM's/EMS COMPUTING's RESPONSE:
Customer,
Thank you for contacting EMS Computing regarding your order. Your order has processed and should be shipping very soon. We apologize for the shipping delay. Due to some recent upgrades to better serve our customers, our shipping has slowed. Things will be quickly returning to normal for our customers very soon. We look forward to once again giving our customers optimum service in the near future. Thank you for contacting us here at EMSComputing! If you have any other questions, or if we may assist you in any other way, please feel free to contact our office at your convenience. Thank you for choosing EMS Computing!
Jay Tucker
EMS Computing Sales Department
****@****
They state to feel free to contact their office apparently its not possible since they never added their number or placed it on their website. Thus, telling me that they don't want to be contacted.
After that email I waited over a week. I sent them yet another email.
----- Original Message -----
To:
Sent: Friday, May 30, 2003 2:20 AM
Subject: my order (jay tucker)
> i am aware that you stated in your email to me that you have shipping
delays
> can i please have an estimation as to when i will receive the product i
> really am in need of it and its almost a month. i apologize to hear of
your
> changes and delays i am being very patient but i do need this product. can
> you help me out here.
> thank you
> waitng patiently your customer
> order number is 6407396
TECHSAVINGS.COM's/EMS COMPUTING's RESPONSE:
Mr. SySFreeze,
An estimated time of arrival would be somewhere around mid next week. If
you have any other questions, or if we may assist you in any other way,
please feel free to contact our office at your convenience. Thank you for
choosing EMS Computing!
Jay Tucker
EMS Computing Sales Department
****@****
http://www.emscomputing.com
Now here is great customer service, "Thank you for
choosing EMS Computing!"
I suppose they really needed to place the exclamation point there to tell me to please quit pestering us. Mildly put on my part of course.
It is now June 5, 2003 and I still have not received the product. This is the worst online company or scam company, I have ever dealt with. I have ordered online before and never had a problem until now. MY ADVICE TO ALL, AS OTHERS HAVE STATED: DO NOT ORDER FROM THESE PEOPLE THEY DON'T CARE, WON'T SHIP AND PREPARE TO RECEIVE THE EMAIL OF "Thank you for contacting EMS Computing regarding your order. Your order has processed and should be shipping very soon. We apologize for the shipping delay. Due to some recent upgrades to better serve our customers, our shipping has slowed." This is the worst experience I've had with online ordering. Hence, I wish I knew about resellerratings.com before this order. At least now this website can make shopping online a better experience.
P.S. IF YOU SAY THAT YOUR SATISFIED YOUR FULL OF IT!!!"
"Dishonest, Fraud, No Product, Take your money.
If these are the properties you look for in an internet shopping company, EMS computing is for you.
They charge your credit card the same day. First phone call they tell you the item is being shipped. Second phone call they tell you its back ordered after they tell you its shipped. Ask they for a tracking number and they say they will send you an email with the number. Never Credited the credit card and never sent a refund check.
If you have ordered from this company, contact your credit card company and dispute the charge immediately and shop some other place. Don't order from any company from Gainesville Florida. They also own Tech Savings.
This made me realize how good my credit card company really is. I disputed the charge on line and was given a credit for the amount. Always use a credit card when ordering online, and make sure the credit card company has a web site to watch charges and check all charges and credits.
And most of all don't buy products from EMS computing and Tech Savings and any other company out of Gainesville Florida."
"Charged my credit card $153 - order never shipped. Multiple emails to them and they keep promising to refund. It's been over 45 days - BEWARE - FRAUD FRAUD FRAUD. Take the money and run!!!
EMS Computing Gainsville Florida - FRAUD!!!!"