ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2018-02-17

I not received my item.

"My order never proceed on excaliberpc. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-02-15

Great computer

"The package was difficult to get shipped, and getting it picked up was a nightmare but the quality of the product is top end for a lower price than I saw anywhere else. Great company to go through."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-02-08

Excellent service

"The product I purchased was exactly what I ordered. Of course this was to be expected. What really impressed me was that I received accurate information regarding the time it would take to process the order and ship it to a hotel I was visiting. Time was of the essence and I didn't care to spend extra for priority shipping. Instead the EXcaliberPC rep worked with me and assured me that the order would be fulfilled as soon as my credit card cleared, that it would be out the door by the end of the day, and that it would reach my hotel at the latest one day before I checked out. And that is exactly what happened. Thank you so much for the excellent customer service -- and the delivery of a fantastic laptop exactly as promised."


Verified
1/5

2018-02-06

Real Jerk

"Today is Feb. 6th. Thery still did not shipping my order that ordered on Jan. 19th."


Verified
1/5

2018-01-29

Absence of clear information and penalties for order cancellation

"I made order and had limited time to receive it. I wrote comment for order : If you cannot deliver order in 3-5 business days ( as appointed on the web site ) please cancel order. After it I sent a lot of emails trying to stay informed about time of delivering but nothing was answered by seller. I received answer only when seller tried to charge-off money from my card and if they could did it I would have penalties 5% for order cancellation. Horrible experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-26

MSI GE63VR to Canada

"Purchased from them through amazon. Happy with the price and they managed to get it to me in Canada in under a week."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-22

Only two days for shipping

"Responsible calls and extremely quick shipping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2018-01-22

no response about my issue with expired game code -

"Customer support is only good when you haven't bought yet but after buying a laptop and ask about the expired code - no response from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-01-13

Great new PC reseller. Will be back and shop again!

"We've been waiting for such a reseller and site to come along.
This is it!
They have competitive pricing and selection of high end gaming PC's

Will be back here to shop again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-12

Great price

"Very secure online purchase, even though I had to get in contact with them after verifying my purchase because my address and phone were in different states. I have to say I feel safe ordering from them. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-12

Perfect

"Very Happy overall, so far so good "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-11

came through in big way

"Awesome customer service and can't say enough about how well they treated me and came through when I needed them too. Would buy again any time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-01-10

Awesome service

"Awesome service! Replied to every email i send"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-01-09

Great!!!

"Great experience, excellent customer service and support. Everything arrived as expected."


Verified
5/5

2018-01-07

Professional and quick service.

"I had a great experience and will shop here again in the future. My MSI gaming laptop arrived earlier than expected even during the last week before X-mas and was packed well. It was the best price I found anywhere locally or on the internet and also came bundled with some nice MSI freebies.
5-stars.
Item purchased - (MSI GL62M 7RDX-2027)
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Pricing of products and services