"I appreciated that a representative of the company called to confirm my online purchase and to review when the computer would ship. It gave me a chance to ask about the extras to be included, confirm the total purchase amount and get information on when to expect delivery. The computer and all accessories was delivered on time and was packaged great! The computer was a gift to my grandson and he is so pleased with the quality of the graphics and power to play his games. "

"I was leary as this was a major purchase and I've never used them for anything.. Went great!"

"While a short delay was caused by my missinderstanding. Once I spoke to The right person “Thsnks John” everything was put back on track and i received the laptop i wanted at a great price! "

"The communication was great between their customer service team and I. Was a pleasure to do business with. "

"First, I am happy with my Purchase the product was as stated. The problem is customer service. I ordered the computer and contacted them through their online form with some questions. No response ever. I called and left a voicemail and still to this day, 3 weeks later no response. They needed to verify my card, although appreciated for my protection, it caused another 2 days of delays and still not sure why it took 3-4 days to tell me my card needed verification when they say the process in 2 days and ship under 5 day delivery. From order to delivery was about 10 days. Even the person who validated my card took hours to return my call, and email after responding to his initial request email immediately. Seems to be understaffed.
If you have patience and don’t need customer service it’s fine to buy here.

** update: as you can see in their response to my review, they have no customer service. Some online retailers don’t understand what consumers want, responsiveness and simple policy’s. As stated the form I filled in and VM from calling them still haven’t been returned...*"

"Very happy with the buying experience . Got the laptop I want for the right price . Would do business again . "

"great service !

Delivered as required !"

"Attempted to buy a laptop from their site after making the purchase I received no shipping info. I called a week after placing the order to see if I could get a tracking# only to be screened like a criminal and then told that my order was not processed because I paid with a debit card. Asked why they did not call me or contact me someway to let me know this was the case. They made no apologies nor was an explanation given as to why this took place. Missed a project deadline because of this terrible customer service and will never do business with them again. That's what I get for trying to support local business. Save yourself the headache and buy your pcs from a reputable establishment with integrity."

"I was treated kindly, and my questions were answered promptly. The laptop was shipped promptly, and when it arrived, I was totally satisfied with the outcome. I'd do business with EXcaliberPC any time!"

"The item I wanted was shipped quickly and arrived with no problems."

"The delivery was fast also."

"It was a pleasure. Purchase was made easily and the customer attention is awesome. I had many questions and they were answered patiently. Excellent service!!!"

"Took a while to get a reply, but once correspondence started, it was quick. My questions were addressed, but my problems weren't (supplier side problem)."

"I placed a preorder for a laptop which became available yesterday and was wondering why I didn't receive an email showing updated availability or shipping. The website showed this order in a status called "Preorder", but what had actually happened was that my card flagged the transaction and it was declined. I eventually figured this out on my own and was able to re-bill it successfully, but Excaliber's website should have notified me that there was something holding up the order, rather than silently not shipping it. This won't prevent me from shopping here in the future, but it's a major rough edge on their e-commerce system's design."

"Great service, John took all the time in the world to explain the perfect laptop for me, "