"Great prices and great service! Will buy from E-CompuVision again!"
"When I ordered my products, I didn't expect much. I've rarely purchased anything online, and didn't know just how trustworthy any seller could be. Fortunately, e-compuvision was beyond any expectations I could have possibly had.
Great products, great prices, and above all else, one great staff. Not once was I under the impression that they weren't bending over backwards for me.
My X-Dreamer 2 is beautiful, my water-cooling parts incredibly effective, and I couldn't be happier.
-One fully satisfied, and soon to be very frequent customer"
"Super fast shipping and good costumer support. A++++++"
"Extremelly pleased with the quickness of delivery.
Good prices and has products that are harder to find."
"Please see my comments to the reseller's response at the bottom of this post.
Horrible service, stay away at all costs....
Ordered on 17th, all orders were marked has being in stock, payed for Express shipping. waited for my order to arrive, sent a first email Thursday on a email account the owner says to email him at if having problems with orders, sent email asking for shipping confirmation, no answer.
Monday, mailman comes no order, sent a second email to which I received a response late Tuesday night saying his spam program rejected my emails fine I'll buy that excuse, but why did he not inform the costumer the order would be delayed because one of his parts was now backordered on the same day the order was made ? that's a week ago....
The guy didn't even send my order yet, know he tells me one of the items is backordered, this is 6 days after purchase.....
I sent a email demanding the items be shipped on the same day and that he reimburse me the missing part, to which I received a virulent email from the owner threatning to not honor my order and saying he didn't need my business bla bla bla just the worst online purchase experience ever..... stay away.
Update, the owner has now decided NOT TO HONOR my purchase and "says" he refunded my credit card i hope he did, horrible horrible costumer service, stay away....
To reply to the "Reseller's comments"
I went to their forums, in there I found other users who had problems receiving their orders, in one of the posts the owner of the store says " if you have ANY problems with your order or shipping", EMAIL ME AT THIS EMAIL ADRESS which I used to try and contact the owner for a week.
To have a spam filter on a corporate email is questionable to say the least but this does not excuse the fact that if you can't fulfill a costumer's order, you advise him the first day, I had to send 3 emails to get in touch with them and if I hadn't, he wouldnt have even bothered contacting the costumer, however you look at that, it's poor costumer service, I have purchased from numerous E-tailers from the web and always have received a email the same day when a item wasnt available , THATsS COSTUMER SERVICE.
When I tried to explain what basic costumer service is to this guy, he threatened to refund my order and proceeded to scold me and tell me this was all my fault and if I didnt behave nice he was going to cancel my order, wow threatning to cancel a costumer and then cancelling a costumer's order without the consent of the purchaser is simply wrong buddy...
I Told him twice to refund me the item not in stock and to ship me the rest of my order he replied by cancelling the total order and telling me to stick it...
And beleive me he didn't use the nice written terms he put in this reply in the emails he sent me, they were condescending and totally unacceptable from a professional retailer, I will be contacing Swiftech also to advise them of their reseller's actions.
Also, I can't beleive you put in your reponse "you can't be bothered to check your emails" at times.
What a crock of.... If you don't have the time to do it, hire someone to do it, excuses don't cut it, I know I do the same thing you do, I AM A E-RETAILERalso and I ship my items to costumers promptly and professionaly ALWAYS, no excuses........"
"Great cooling products and reasonable prices. The item I ordered was on backorder and I still received it pretty fast. Ralph was honest and helpfull too."
"Very Fast shipping and helpful staff will deal with them again!
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"Good packing, quick shipment, wide selection of watercooling parts! Love the option to order via COD thru their website. Fast replies to questions thru e-mail. Extremely happy with them! :) HIGHLY RECOMMENDED!!!"
"Excellent reseller. I am very content with their service and support."
"Bought a dual 12" blue ccfl kit. These CCFLs are so bright it makes my eyes hurt =) Great product, great price, great service!"
"Bought 2 sticks of OCZ PC3700 Dual DDR Gold from e-Compuvision at their new store location. After encountering problems with the ram I went back and Ralph exchanged them without a hassle and even spent over an hour troubleshooting the ram with me. Ralph has given me the best customer service and support I have ever received. Superb service and great products. Will definitely purchase from e-Compuvision again."
"My order was filled quickly and the packaging was very well done. I'll definitely shop there in the future."
" Ordered a Swiftech MCX4000 heatsink.Excellent seller and highly recommended.Would not hesitate to order from them again."
"Great service. Ram wasn't in but he called and had it delivered while I waited. "
"Ralph was always personable and curtious when we talked through e-mail. Shipping was a bit slow but that's not the fault of E-CompuVision rather XpressPost.
I'll definitely be dealing with them again in the future!"