"I ordered a Nemo Riff Mens 15 Reg (Ember Red/Deep Water) sleeping bag from OMC as a reseller through Amazon at their sale price of $299.95, which is a good sale price. Two days later I received an email from Amazon saying the item was out of stock and my order was cancelled. I will not be charged for the item. However, I see OMC is offering the item at $399.95 on Amazon! On their own web site they no longer list that sleeping bag model so perhaps they just have not updated their Amazon store. "

"I've made a mistake putting an order with OMCgear.com without checking their review first. Appeared, they have no return policy, regardless. Never again
"

"Ordered the "Patagonia Tres 3-in-1 Parka - Men's" from OMCgear's online store. OMCgear were the ONLY website I could find that had this jacket on sale on Cyber Monday, price: $413 (inc.taxes, free shipping). I had bought the same jacket from the Patagonia store for $652 (inc. taxes) that same morning, went to return it immediately after finding OMCgear's deal.

The jacket arrived in my New York apartment in perfect condition less than three days later. Incredible service.

Not sure why there are so many negative reviews on this site, personally my experience with OMCgear was amazing."

"Like many businesses, one employee's conduct can ruin reviews. And this could be the case with many other reviews here.
Not mine.
Because their price for a certain item I needed was significantly less than other outdoor stores and Amazon, I decided to take a chance on OMC, despite the many negative reviews on Reseller Ratings. The product showed up in mint condition, at the low price I hoped for, and was sent out the same day I ordered. It arrived most of the way across the country (rural western PA) two days later with free shipping (USPS First Class). I sincerely hope that this glowing review will help inspire OMC to continue their good service, and help others to try them out.
I am very happy with OMC. And you may be too. Give them a try. And write a review, good or bad."

"I purchased a Nemo Helio LX Camping Shower for $119.95. I received the item and it is an absolute piece of unusable junk. The hose constantly kinks blocking water flow. Then, when you pump it to where it won't take any more pressure AND you have the hose perfectly aligned to allow water flow, you get less than 7 seconds of barely a squirt. It couldn't rinse the shampoo off of Mr. Clean's head. It couldn't drown a flea. I called OMCGear to ask for a return shipping label. The website says that you have 2 months from the time of purchase to return items. I explained the situation to customer service. Customer service put me on hold. The millennial manager gets on the line. I explain all over again. She proceeds to tell me that because the product got used that I cannot get a refund on the product. She wanted to give me a store credit. I don't need anything else from their store. She tried to make excuses for the item being unusable saying that it's for camping. She was being a real smartaleck. I know it's for camping. It still has to work. I run a farm. It's not like I'm a princess who is used to being put up in hotels. I told her that this was a waste of my time and she hung up on me. The solution: I filed a dispute with the credit card company. In summary, OMCGear does not back up the products they sell and they do not honor their return policy. So, if you want to pay for expensive gear that doesn't work and not be able to return, then purchase from OMCGear. This company must be doing very poorly for them to be so desperate as to rip people off in this manner."

"Stopped by to check out a Marmot tent. Salesman was unwilling to take the 5 minutes to set it up for me, telling me 'we don't do that'. Fortunately for me, both REI and Next Adventure were willing to set up the tent at their respective stores. Unbelievably poor customer service!

They ended up losing a huge sale, will never deal with this store again. "

"Buyer Beware! Bought a pair of Lowa hunting boots from OMC. Very comfortable out of the box.However after trying them on a hunting trip the right boot was obviously defective and virtually ruined our trip. The defect was confirmed by another hunting partner who had the same boot in the same size. We traded boots, His were fine on me but mine showed the same defect for him. OMC declined to take care of the problem even though they were returned within their warranty period. I am now out the price of these expensive boots."

"I needed special consideration and assistance with my order. OMC Mike W hit a home run for me in every way. Product, price, order handling, shipping, customer service and delivered product all outstanding! Absolutely the best online shopping experience I've had in a long time. Very much looking forward to ordering more from Oregon Mountain Community. 5 stars plus a big smile from me!"

"I lost my Gloves last weekend and needed a replacement quick, OMCGear as they are now called had my size in stock at the 2nd best price, the company that had the 1st best price only offered standard shipping? (who knows why) I placed my order at OMC and at check out selected 2nd day air shipping for additional $$ I got an email order confirmation 2 minutes after order. Two days later I hadnt received a "shipped" confirmation, so I emailed them and got no response, the third day (they day before departing to Vail) I still had not received the order or an email confirmation so I called, after getting their VM 3 times someone finally answered & after a long hold they were able to figure out that they didnt have my order in stock? Are you shitting me? 3 days to figure out if it was in stock? I had to shell out double at the mountain thanks to these idiots. Never again"

"Terrible company. Ordered a pair of snowshoes that were supposed to be in stock. After a few days of no info reshipping from them, I called and found that the first order had just disappeared from their system. I reordered. A week later after many unreturned emails and phone messages, they write and say the item is out of stock and the order has been canceled."

"Have placed 16 orders with these guys internationally (Australia) for over 50 products and ever single item was correct and every package was sent on time - fantastic success rate (this review should count for at least 5 reviews). In total I've spent over $10,000 USD with these guys and ver happy with service and price. Keep it up EOMC. Sam"

"About Your Order
Nov 9, 2012 6:13:45 PM
Hello Xxxxx, Please accept our apology for the delay in your goods. There was a shipping error that prevented your package from moving forward. I have your package and have fixed the problem and prepared a new shipping tracking number. The new tracking number for USPS is: CJ238538625US The next pick up for USPS is on Monday and your package will move forward at that time. I apologize for the delay a hope to keep your business for future orders. We have recently launched our web site and are working out some of the problems. Regards, Robert Supervisor Oregon Mountain Community 2975 NE Sandy Blvd Portland OR 97232 ***-***-****

Nov 9, 2012 6:06:39 PM
New tracking number: CJ238538625US RF

Nov 10, 2012 11:13 AM JST
Hello Xxxxx,
Please accept our apology for the delay in your goods. There was a shipping error that prevented your package from moving forward. I have your package and have fixed the problem and prepared a new shipping tracking number. The new tracking number for USPS is: CJ238538625US
The next pick up for USPS is on Monday and your package will move forward at that time. I apologize for the delay a hope to keep your business for future orders. We have recently launched our web site and are working out some of the problems.
Regards,

Rxxxxx
Supervisor
Oregon Mountain Community
2975 NE Sandy Blvd
Portland OR 97232
***-***-****


Nov 7, 2012 6:37 AM JST
Hello,
Your package was shipped out via USPS Priority mail on 10/31/2012. Please keep in mind it can take up to 10 or more business days for the package to reach its final destination.
Once and awhile USPS has troubles when scanning packages causing the tracking numbers to not update. I can assure you that it has left our building and is in route to you. If after 10 business days have passed and you still have not received your package, please contact us and we will start a trace.

Thanks,
Nxxx
OMCgear.com
Customer Service Supervisor
1800-538-3604


October 31, 2012 3:45 AM JST
Your order with OMCgear has shipped! You can check the status of your order by logging into your account. If you have any questions about your order please contact us at ****@**** or call us at 1-***-***-**** Monday - Friday 10 - 7, Saturday 10 - 6, Sunday 12 - 5 Pacific Time.
Your shipping confirmation is below. Thank you again for your business.
Your Shipment #10000xxxx for Order #10000xxxx

Shipped By
Tracking Number
USPS International Priority
CJ237123431US


Your Order #10000xxxx (placed on October 30, 2012 6:02:22 AM PDT)"

"I ordered some hiking boots and was very pleased with my shopping experience and especially the price. They shipped via UPS Ground after a one day delay. Customer service is not always available (possibly on lunch break) but when you reach someone by phone they are helpful."

"I ordered 3 items for a backpacking trip. After pending for a couple of days I received an email because one of my items was out of stock, annoying but fortunately it wasn't the item I really wanted. I called the next day and they offered to either remove that item from the shipment or replace it with a similar item. Within an hour of getting off the phone the order was shipped, it took 5 days to receive. I would absolutely order from this company again. They had great prices on what I wanted and I did not experience any issues with the customer service. "

"Awful company! There is no possibility to leave any feedback. Receiving parcel I was asked for extra money to pay. E-OMC couldn't even explain what this money was for. I wasn't even told that I needed to pay extra money. Furthermore this company doesn't answer my questions. I would not recommend shop there."