"As of right now I am a little disappointed with this company, but I am withholding my final judgment until the situation is resolved. I ordered an open box AGP X1950 Pro from Eaglebit because Newegg was the only place I could find that offered it for less, but was out-of-stock. I was somewhat comforted by their open box policy that was stated on the item's respective page that stated all open-box items are "tested working 100% perfectly." When I ordered it everything went smoothly until I received an email requiring verification of my credit card (because my shipping and billing addresses are in two different states I assume). It was frustrating, but I felt a little better knowing they went through the process of making sure it was an authentic purchase (as other reputable companies have done with me). Afterwards the item shipped rather quickly and arrived one day ahead of the scheduled delivery...


DOA... I installed it, turned on my computer and could hear the fan spinning, but I had no display output going to my monitor. I checked and rechecked the connections, and swapped it out with my original card several times to make sure. I put my original card back in and it's fine.

"This is open box item that returned from customer, but tested working 100% perfectly."

Somehow I find that hard to believe. The thing that bothers me more is on the page for the open box X1950 (http://www.eaglebit.com/ProductDetails.asp?ProductCode=EB-570-00279-O) there is a comment that states the same problem I have. The first card he received was DOA, so he RMA'd it and got a second one that worked... I guess I should have paid heed to that and paid the extra amount to get a new one from somewhere else.

When I sent the card back I forgot to put the RMA on the shipping address, but I'm hoping this gets resolved quickly anyway.

I will update this rating once it is resolved.

12/11/07 UPDATE: The RMA department contacted me today to let me know there are no problems with the card. I decided to request a refund because I know I tried it multiple times to get it to work and this isn't exactly my first, second, third, etc video card that I've installed so I know what I'm doing and I know when something doesn't work. But hey, everyone screws up right? I probably missed something when I inserted the card, plugged in both 4-pin power connectors and hooked up the flat panels DVI connector and turned the computer on...

Will update again once I receive the refund minus the 15% restocking fee..."

"Bought two 750G drives for use in a NAS device. Inexpensive, fast delivery, no problems."

"No BS. Great prices. Free shipping over $19.99. The Eaglebit-branded SATA->USB adapter works great. The other items I ordered were as advertised, too. The free shipping took exactly 7 days, not 7 business days as might be expected. I'm quite happy with Eaglebit."

"I ordered a Skylink Net1016 switch from eaglebit, as there was a $29.99 rebate on the $29.99 price (free after rebate). Well, i got the switch today, and there's no UPC on the box, or inside the package! That's convenient, if there's no UPC, no one can get the rebate. I've sent their customer service dept an email and I will follow up here on how they handle this. So far, not so good - I should really learn to read the reviews here first.

Update as of 10/31/07:
Quick response from their customer service - told me to use the FedEx label (cut the whole thing off the box) as the UPC. I did that and will follow up on what happens. It's looking a little better now."

"Great store, very easy, fast free shipping included it the order!!! order number is 44611"

"The handling of my order, shipping, return, and refund is excellent."

"
In a word -- HORRIBLE!

It appears that EagleBit.Com is actually operated out of somebody's spare bedroom in TAIWAN (of all places), using an anonymous third-party "fulfillment house" somewhere in the Los Angeles area for the warehousing and shipping operations. As you might imagine, this leads to all sorts of problems. For all the gory details, see my full review (which is too long to post here) at .

"

"Great seller. Best prices on the net. Prompt FREE shipping and great discounts. Thank You!"

"Excellent price (with rebate), good shipping. Decent all around."

"2nd order from them. First order with all 3 rebates just come back (june 23) last week. Will buy from them again."

"Pricing was excellent. USPS shipping was fast. Ordered on Thursday, received the product on Tuesday. Advertised shipping said 5 - 7 business days. Actual was 4 business days. I'll order again from EagleBit.com"

"I ordered this motherboard and received free shipping. In fact, most of everything is free 5-7 days free shipping. I got the box in a very well packed box, and all items were crispy new like they should be. I would definitely shop here in the future for a motherboard. A great line of motherboards. I like the combos and selection here.
"

"I wasn't sure about the site when I first was browsing it, but I'm glad I decided to order!
Great store and awesome deals. Recommended."

"I've dealt with EagleBit several times, and each time they have delivered exactly as promised. I have no hesitation recommending them."

"I purchased an (EagleBit-brandeD) external 2xHDD RAID enclosure from them, and that enclosure came with a CD-ROM claiming to have both the documentation and necessary drivers for certain RAID modes. The documentation was there, but the drivers were NOT on the disk. I also tried to find the correct firmware and software versions on the web (starting of course with the brand's website and then broadening the search when that turned out to be fruitless), but only found different versions of the software that went with diferent models of the enclosure (e.g. the FireWire equipped one USB or eSata ones), and none of those worked at all (or even recognized the hardware) for the USB model I had bought.

The same evening I figured all this out, I wrote Eaglebit regarding the problems (politely and in great detail, even referencing some of the specific file names that were missing but referenced in the pdf documentation on the included CD). I also pointed out that EagleBit's product page had flawed information regarding the software/drivers included with the kit (i.e. it claimed the necessary drivers were included), and suggested that they address the problems with the text on their product page or at least make sure the equipment starts shipping with the correct and necessary software to operate it as advertised.

I asked them to cover the S&H costs for my return due to the errors/inaccuracies on their website, but all I received in response was a was a boilerplate response:

[Quote]
"Please kindly go to www.eaglebit.com/rma to file for your return."
[/Quote]

(and that no special consideration regarding S&H would be given to me for this incident).

Incedentally, their "No Hassle Returns" policy requires you to pay for return shipping (which is common to e-tailers and doesn't bother me for reputable ones.) But Eaglebit's return policy has some proverbil "fine print" that if you retrn a product that was "free shipping" when you bought it -- and a large number of Eaglebit's products are free shipping -- that Eaglebit, at its sole discretion, will calculate/impute an outgoing shipping charge for the returned item and deduct that amount from your refund (and you won't know what dollar amount that is until the refund is processed). Now that I know about that last part -- especially that the "shippping cost" they deduct is up to them and not even reported to you until it's been completed -- I will never shop with them again. I still haven't gotten my refund, so I don't know how much they will deduct for the outbound shipping until the return credit hits the card I used for my purchase, so I can't opine if they will be "fair" or if they will inflate the shipping cost upon return... However, Simply having such a "black box" return policy and lableing it as "No Hassle" should be enough of a warning sign to make people very wary about purchasing from Eaglebit, especially any "free shipping" items that might need to be RMA'd for any reason.
______________________________

ADDENDUM:

IN RESPONSE to merchant's reply dated 9/24, this reply is exactly what I have come to expect from EagleBit. Addressing it point-by-point:

1) The EagleBit MOD-Series Dual bay/2-Bay SATA to USB 2.0 Enclosure has an enclosed CD-ROM, ostensibly with the software to allow it to run in RAID0 or in JBOD correctly under windows. In the PDF documentation (D:\MOD2-S350U-J\Manual.pdf) included p. 22 of the Appendix to that document (re: JBOD mode under newer versions of windows) is the quote:

[Quote]
Find the Win_Uploader_Install_2_16_0000.exe application in the CD and double click it, the “Oxsemi Uploader-InstallShield Wizard” should appear as shown above, click “Next”.
[/Quote]

The manual clearly references additional software necessary to make it run (at least in JBOD mode) under Windows XP, and that file was not on the disc (as the manual claimed) or available from EagleBit.

EagleBit's ResellerRatings resoponse states that "...USB external enclosure doesn't require driver on Windows 2000, and XP, Vista" and that "its plug and play." These are false assertions for this particular multi-bay enclosure per EagleBit's own documentation. I invite anyone from EagleBit to read their own manual as I have quoted it and try to maintain their current assertions.

2) The remark of "Don't know why customer have to force himself to install driver" should be answered very well by my point (1) -- i.e. the documentation explained that to run JBOS mode, the refernced Oxsemi applicaiton was *necessary*. There is no "force himself" about it.

3) I DID contact customer service and tech support (especially as it was an "EagleBit"-branded product.) Most of (1) is taken directly from those contact efforts. For my efforts, I received exactly one one-sentence response, whose FULL text is quoted above.

4) Notice that EagleBit makes no defense of their "No-Hassle" return policy. I sent the defective merchandis back a few days ago with an approved RMA number, but I STILL do not know how much of a refund I will get because of EagleBit's stated policy of "back-calculating" shipping costs on RMA'd "free" shipping items.

EagleBit's response here is factually incorrect, makes some veiled personal insults toward me "forcing [myself]", and clearly has no purpose other than to try to put the blame on the customer, facts of the matter notwithstanding.

Certianly, it is not the response of a retialer who wished to correct a problem situation or keep a customer's goodwill. I again urge potential customers to read EagleBit's response to my posting here and decide if it is the kind of reply they want to see themselves if a transaction does not go perfectly or an RMA on an order becomes necessary."