"Overall experience was pretty good, however I haven’t received the product yet… They were out of stock and we didn’t know that for 10 days after I placed my order. Hopefully it will be along soon!"

"I have had 2 rare harmonicas repaired and serviced by John at East Coast Music. He did a lovely job at a good price."

"Good experience..........."

"The supplier of the music I ordered sent one fewer copy than my order, but marked it as complete. East Coast Music cleared up the confusion, and expedited the order of the missing music."

"Had to wait for a few weeks as the temple blocks were on back order.
They were a great price and very good quality and well packed, too when they finally arrived."

"They advertise prices on google shopping which are significantly lower than other vendors, but it's not worth the savings! I emailed asking for an update a week after I placed my order and no tracking information provided. I got back a nasty hostile response which called me "dishonest" and said I "must be a big problem". They haven't responded to a single email since then, and they blocked my phone number after I called twice and nobody answered.

I filed a complaint with the BBB, there are other bad reviews on BBB stating similar issues with non-shipment and hostile customer service. It's been two business weeks since I placed my order, and no product yet, and no response from their customer service. They have no social media presence that I can find, their website has no SSL certificate. They appear to operate the same way as all the legitimate internet retailers, but beware the pages and pages of legalese that you agree to when placing an order, which they will quote back to you to explain that they have a week to hand your order over to their drop-shipper, who then has another week to prepare your shipment, and then and only then will you receive a tracking number.

Avoid this business at all cost! They have stolen my money, and of course it's my responsibility to prove it and wait weeks and weeks to give them an opportunity to respond (which they don't seem interested in doing)."

"Spoke with a person right away who gave me excellent customer service. Prices were competitive and shipping was fast."

"Everything delivered as promised! On time and in perfect condition. "

"I am a relatively new customer at the EastCoastMusic website, but, all of my expectations were exceeded in one way or another. For example, I ordered two books and was wondering why one of them showed up as $0 on my receipt. Turns out, before I even asked, the book I had ordered was just sold out and a nice representative emailed me as soon as I even began to wonder the next day that the book had sold out and that she had refunded me. Great online music retailer, will recommend this store to everyone! "

"I had trouble making the order but called and received excellent help"

"I bought the Chord Buddy to maybe learn how to start playing acoustic guitar."

"As this was a Xmas present, I was happy with the price, and the product.
My son was very happy as well
Jan."

"We ordered some music in print and recordings. Never got the recordings. I wouldn't recommend this company."

"Good selection and service"

"Quick response, order just what I wanted, received in timely manner and in excellent condition."