"Cancelled my order because the item I ordered was "unavailable." Yet, the item is still available to order via their website.

I understand cancelling orders because things go out of stock. I even understand cancelling to prevent the abuse of a promo. Just don't lie and say things are unavailable or because a code is invalid when it was on your website. Be honest and call it what it is...a mistake.

Oh, and don't needlessly hold my payment for a whole week after you already cancel my order."

"Don't buy anything from these scammers. I placed my order in and waited for a week for them to ship it out. They never shipped my order while already taking my money. When I called their customer service line, I was treated to a very rude and unprofessional individual who said that my order was invalided for using a promo they had on their front page of their site. In the end I had to go to my bank to reverse the charges on my credit card. Buy from rei.com or amazon.com, you'll get better service and lower prices, and no headaches."

"Poor Poor company. They did not honor their promotion for their own coupon. I used the coupon twice over two days as outlined in their email that they sent to my personal email. I have shopped local at their stores and will now bypass the store to head to the competition. From the looks of it they probably have their own employees posting positive comments on this site now. That is truly sad if a company has to stoop that low to make it look like they are actually giving good customer service. I have enjoyed shopping in store there but will no longer even care to give my money to any thing this company has to do with. They will not be around much longer running the business like this."

"Stay away
Did not ship my order
Refused to honor promotion they offered on the front page of the website and canceled my order."

"I've had excellent experiences shopping at EMS. Great customer service and price. They shipped all my $10 of $10 coupon purchase which really surprised me. I expected the orders to get cancelled (which would have been fine with me) but they HONORED A PRICE MISTAKE. That is a sign of a good company. Thanks EMS."

"I love EMS! Their store employees are top notch and true enthusiasts of the gear they sell. Their prices can be high at times, but they always have great deals on their site, as well as for their email list. I recently received an email offer for $10 off $10 and I was able to get a 2 pair pack of EMS brand wool socks for $6!

Don't be discouraged by the flood of negative reviews for orders placed on July 3rd and 4th. The email only $10 off $10 coupon link was posted on a popular site where thousands tried to take advantage of a code that was not meant for them. These people were only looking for freebies and $10 handouts.

I confirmed with a few friends who received the email directly, that they were able to take advantage of this offer directly.

Join their email list if you want to take advantage of their great deals."

"Refused to honor promotion they offered on the front page of the website and had order canceled. Emailed and asked why, then received a smart ass reply talking about how it was my fault from this rep.

Nick
Eastern Mountain Sports
Customer Service
***-***-**** ext 2400*
****@****
www.EmsExploration.com "

"These guys are a scam don't honor their promotion wasted my time"

"A total Scam site. Buyer beware. Fraud"

"Garbage company..shop here if you enjoy throwing money away."

"Cancelled order without cause. Would not recommend"

"They are a shady company. They'll cancel orders without proper reasons. Would not honor coupon code."

"Horrible company. I will never shop at Eastern Mountain Sports again. They do not honor their promotions."

"This is a scam. They'll cancel orders without proper reasons. "

"Long time customer of EMS, and they have a good return policy. However, they just lost me as a customer because they issued a promotion code, and then retracted it, thus wasting my time in the process. Since they went out of their way to do me wrong, I will go out of my way to shop at their competitors. "