"Awful site. Don't order."
"Canceled my order claiming a promo code I used came from an "unauthorized source." First and last time I try ordering from them. Up yours Eastern Mountain Sports! All their stuff is way overpriced anyway."
"These guys are outright awful. I was told a pair of rock climbing shoes were on order THREE months ago, I wait THREE months, the store never received them. I call again, I'm told by a rep that they don't special order. I'm then put on hold, the rep returns to say that they can do a special order which would begin this whole process over again. This review will remain until this issue is resolved. Straight-up BS!"
"I ordered some snowshoes for Christmas. They shipped and delivered much more quickly than I expected. Very wide selection and reasonable pricing on their sale items. "
"Shipped next day. Good prices on helmet which was on sale. "
"I ordered a jacket and saved about $30.00 by going through EMS. The jacket on every other site I found including in stores was at least $150.00 and other places had it for $200.00 + . So even with shipping I saved quite a bit. Th only problem I had was it took a long time to get here. I ordered it 11/26 and it didn't arrive until 12/13. My husband and I started to get worried as it is a Christmas present for one of his kids and he was leaving to see them 12/16. Just worried it wasn't going to gt here in time. Product as stated, no problems other than the unusually long delivery period. I might use them again."
"Good website search. Found my item at a good price. Shipped out next day. Confirmation with tracking number was emailed. Fair shipping charges. The invoice has a preprinted return form and label. Recommended."
"After shopping around many online retailers for a Gregory Baltoro70 backpack and finding all of the reputable outfitters selling this item at the same price (MSRP I guess)and the only differences being taxes and shipping. I decided to go with EMS (not the cheapest) based on reviews and reputation. The item arrived 1 day earlier than stated with regular UPS ground shipping and is exactly as described. Here is where it gets good: 4 days after placing the order I get the standard Thank You for your purchase email attached to this weeks sales circular showing the pack is now on Sale at $50 off. Sunday morning I sent an email to Cust Svc stating only my displeasure on missing the Sale and asking for nothing. Michael D. replies a couple of hours later stating:EMS policy is to meet any competitors price and to honor any Sale price on purchases made up to 2 weeks prior to any Sale, and that my CC will be credited to the Sale price amount within 7 days. As I stated earlier I could have gotten it for a few $ less elsewhere but in the long run it pays to deal with a quality retailer who will stand behind not only their products but their ethical standards as well.
John S. Kenilworth N.J."
"I've now placed several orders with this company and could not be happier. They have an easy to negotiate website, great merchandise, good prices, and same day shipping (free over $100). Made shopping for my up coming trip very easy. "
"Wow! I had never ordered from them before this. I remember seeing their stores in a mall before and being underwhelmed. The web experience was altogether excellent. I ordered a Ride Timeless snowboard for 50% off the retail value. Although I paid for standard shipping, they shipped the snowboard out by 2nd day UPS and I received it much earlier than I expected. The item was in perfect condition and wrapped in a thick layer of bubble wrap. Awesome price and service!"