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Customer service:
1.25/5
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0.00/5


Verified
5/5

2005-12-07

"I purchased a projector from them. Placed order by email, even though I was slightly worried about it being a scam of some sort. The price was excellent and they answered all of my email queries promptly. Technical support was not great. However, the projector was delivered as promised and I have not had any problems with it. Bottom line: I would purchase from them again."

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Verified
5/5

2005-08-24

"I purchased a Panasonic AE700 projector from Eastporters through EBay and couldn't be more satisfied.
I saved over Cdn$1500 compared to the Best Big Box price in the city. Communication and service was fast and eficient and the product was delivered to the local post office in less than a week.
The projector itself amazes me everytime I watch a DVD or high def CFL football. The setup menus are in Japanese, as advertised, but translations are available so not a big deal. Remote is in English.
Overall, I wouldn't hesitate to recommend Eastporters.
"

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Verified
5/5

2005-08-24

"Eastporters offers a great service and prove that smaller online merchants can provide great pricing and service that equal or exceed those of the bigger operations.

I purchased the Panasoinc AE-700 from them. They were great about answering my questions and were able to get the unit to me early. The pricing hands-down beats any of the local vendors and they offer a very reasonable shipping warranty to handle costs in the unlikley event that the unit needs warranty work. I saved over a 1000.00 when compared to the same unit through local dealers.

No issues with the projector and it has performed flawlessly out of the box. HDTV, DVD and my Xbox look incredible......it makes old content new again because of the image size and quality.

I would highly recommend their service and wish them every success in the future. This sort of service is a boon to home theatre enthusiastics who dont have unlimited funds but still want a great proejctor.
"

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Verified
5/5

2005-08-24

"Eastporters is a small business focused on quality, exceptional service and value. I purchased a Sanyo Z3 LCD home theater projector from them and couldn't be more happy. I received a trouble-free, well-built projector at a fraction of MSRP, all by means of a seamless, friendly transaction. I highly recommend this seller to any home theater enthusiast."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
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Customer service being knowledgeable
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Verified
5/5

2005-08-01

"Purchased a Sanyo Z3 from this company and I am very happy with it. They answered all of my questions, always picked up the phone when I called, and made themselves available. The product was just as described and the price was phenomenal. I will definitely shop with them when it's time to upgrade."

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Verified
5/5

2005-07-28

"Picked up a Sanyo Z3 projector from them and it was awesome, excellent service and prompt reply to emails and questions. Price is significantly lower than what i cand find anywhere else. Will definitely do business again."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2005-07-28

"I purchased a Sanyo PLV-Z3 HT Projector.
The service was excellent and fast shipping.
The price is very good the only difference is that this projector is for the Japanese market.
But it's almost identical to the North American product, and the price is lot cheaper than what you would pay for the North American product.
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
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Verified
5/5

2005-07-22

"Very good service. Efficient, responsive and seemingly reliable. I recommend them."

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Verified
5/5

2005-07-17

" I am extremly happy with my purchase best price I could find anywhere. Product was picked up so I don't know about shipping but he was very helpful with the pick-up and all of my questions.
Would definatly buy from again 100% satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-04-28

"Excellent selection of home theatre projectors, very competitive pricing. Extremely fast shipping. Competent seller. Highly recommended."

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Mc7
Verified
5/5

2005-04-27

"I bought a Sanyo Z3 from them two weeks ago.The best price in Canada, very fast shipping, email response is also first rated. Very happy with my purchase.



"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-23

"I purchased a home theater projector at the absolutely lowest price anywhere. It arrived within 5 days of my purchase date. This is the best company I have ever done business with on the internet. If I have additional needs they are the first place i will go."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site