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Product & services pricing
3.75/5
Chance of future purchase:
4.04/5
Shipping & packaging:
4.21/5
Customer service:
3.17/5
Return/Replacement policy:
3.06/5

4/5

2021-06-24

There when I needed them.

"In my search for replacement parts I found the site available on a Sunday evening. I called for clarification on part numbers and when that issue was resolved, the clerk offered to take my order. Bingo, a homerun. What I think could be better clarified is the issue of parts sold in pairs. Instead of listing them separately the part numbers should be paired on the diagram. I only needed one of the pair and since they are left and right, and differ in design, I now have a spare part I bought and cannot use."

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5/5

2021-06-12

Very satisfied

"Found part needed for refrigerator on website. Best price. Able to track delivery. And it works!"

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5/5

2021-06-11

Good job

"Oem parts. Dryer works good as new. Recommend replacing drum rollers also, I chose to clean mine."

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5/5

2021-06-10

Element

"Easy to install and works great"

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1/5

2021-06-05

The worst experience and customer service!

"We had the worst experience! We ordered a $300 replacement part for our dishwasher that broke within the year of us receiving and installing it. It lasted less than the warranty period while it was installed. Because we missed calling about the issue by a mere 4 days of the original shipping date, Easy Parts refused to honor our warranty or do anything in good faith for us. This was a $300 part that failed in within the 365 day warranty window! I spoke to a extremely rude customer service supervisor named Heather who told me she was not "willing" to do anything for us—not even a small good faith discount on a new part. I have worked in customer service for a decades and I would never imagine being so unwilling to help a customer, let alone to speaking the way Heather did to anyone. She refused to transfer me to her supervisor, lying that there was no way for customers to leave feedback on her performance. At least she was honest about personally not being "unwilling" to do anything for us. She confirmed she would rather lose our business permenantly than do anything to help us. We will NEVER shop with Easy Appliace Parts again!"

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5/5

2021-06-04

Excellent product and experience

"Excellent products. Just what I needed. Good prices and good shipping. Highly recommend."

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5/5

2021-06-04

Just superb all around

"I dont do reviews in general but this requires commentary given exceptional experience when dealing with this merchant. I ordered 2 parts; 1 arrived cracked which appeared to have happened in transit. Long story short; the funds were reimbursed and item reshipped almost immediately. The customer service picked up the phone on the second Ring, they were knowledgeable and extremely accomodating in rectifying the situation. All in All, pleasure was mine when dealing with professional org such as this. It is rarity these days. Thank you!"

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1/5

2021-06-02

No response to email

"On Sunday May 23rd I sent the following email with pictures attached and have yet to get a response.

I received the part and it does not seem to be correct. I have attached the label from the fridge with model number and a picture of the 2 pieces side by side. The one I received is curved. The one in the fridge is not. The one in the fridge is currently being held together with gorilla glue near the front.

Please let me know what I need to do in order to receive the correct part. Thank you.
"

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5/5

2021-06-01

Suspension rods for washing machine.

"The best i could possibly give. Parts were perfect, online video perfect.Thanks !!!!!!!!!!!!!
Saved me $600.00 bucks for a new washing machine.
"

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5/5

2021-05-29

Best price, quick and secure delivery

"I was looking to refresh the look of our whirlpool cooktop prior to putting our house on the market. The unit is 15 years old, so I was skeptical that I would find the parts being sought. Not only did Easy Appliance have the parts sought, but they were the best price and in stock. I made my purchase and had the items in hand within three days. I’m very happy with the purchase and the cooktop looks new once again. "

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5/5

2021-05-23

Received Exactly What I Ordered

"I was a bit apprehensive about ordering from a site I was unfamiliar with but rest assured it's a legit site. It was pretty easy to order and I received my order about a week later. It arrived in perfect condition. "

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5/5

2021-05-19

"Easy" is truly the word!!!!

"My item was extremely "Easy" to locate ... and the price was "Easily" well worth it. I received exactly what I ordered (in fact, the replacement was better made than the original) and my order was delivered "easily" and bang on time."


1/5

2021-05-14

Parts

"Don’t even think to order from this guys . I waited 90 day and keep telling different day to delivery at the and I cancel my order i am not only one"

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3/5

2021-05-13

Average

"Although it was relatively easy to find and purchase the part I needed, the delivery by FedEx had a lot to be desired. "

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4/5

2021-05-13

Your end great, Fed Ex was disappointing.

"Like I said, your end was great!! Fed ex not so great. First they said Saturday, then Sunday, then they didn’t know when. It got here on Tuesday. Not your fault. It’s the time we live in. Every thing is up in the air!!"

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