"Although Electrahealth did not have Australian voltage Stetzerizer filters,they promptly organized a distributer for me in Australia( I could not find one!) Very happy with their performance...."
"Answered all of my questions very well and provided fast and reliable service. "
"Order was delivered on time and I placed the filters where needed and felt a great improvement in the way that I felt. Thanks ElectraHealth for providing a healthy home for me to live in. "
"My order arrived quickly, in good shape, and was accurate to what I'd ordered. "
"fast
accurate
great shipping request responses"
"Great service. Very helpful on the phone. Web site very informative."
"All good, excellent meter, always safe packing, fast shipping, an honest seller. Would buy again. Thank you! AAA+++"
"Shipping was fast, packaging was good, all items ordered were received in new condition and work as expected. Cool product I was not previously aware of, the price seemed good, though I can't say I have any idea what the actual retail value is for those items.
Cool store provides solution specific merchandise for electrical, electro-magnetic and radio frequency induced health problems or sensitivities or others concerned about exposure. "
"Had to pay $30+ to get customer service. Then sent an invoice for another $30+ for extra time on the phone. Was going to buy over $1,000 worth product them but decided to go elsewhere because they nickle and dimed us by forcing us to pay to answer questions about products they sell. Strange business practice. "
" Looking forward to being part of this email platform of information!"
"Accurate product description helped make a good buying decision. Delivery was quicker than expected, too. Overall, a very good buying experience."
"The price for the amount of filters and gs tester are the best that I've found. I'm feeling much better especially brain fog since i've installed the units (25). i have a large house so I'll need to pick up @ 7 more filters here in the near future"
"Very helpful people at the office!! The issue was the "Acousticom 2" meter I ordered was a very hot selling item and they were out of them. I was not notified of this and had to call them to find out that they were about a week behind.
Shipping was prompt after they received their next batch."
"I was pleased with the ease of the ordering and prompt arrival of the filters and meter. "
"The order ran a bit late 12 days to arrive. I was also disappointed my meter wasn't packaged better considering it was an expensive, delicate instrument. It was wrapped in a thin layer of b ubble in a cardboard mailer. I surely hope it will work properly."
A rep from ElectraHealth.com - Stetz, , has responded:
“The customer initially contacted us and asked for our phone consulting service, which is an optional paid support that allows us to take an in-depth look at the customer's situation. We do NOT require someone to pay for consulting in order to "get customer service" such as sales support, product questions/support, and other needs associated with the products we sell. We always offer this service for free, and we communicated this to this customer multiple times.
Initial contact from the customer was received via a Product Question on our phone consulting product. The customer explicitly stated they would like to hire us and pay us to provide phone consulting, so that we could answer some of the questions they had about their neighborhood, power grid, and dirty electricity.
Shaun setup the phone consulting - a 20 minute session - and the customer paid via PayPal prior to the session as is customary. Shaun scheduled the session outside of business hours - 8 PM central time - to accommodate the customer's local time zone. Wireless devices, smart meter shielding, solar system filtering, and a number of other things were discussed and recommendations given on the phone, as well as a complete summary of the phone session and audio recording of the session for the customer's convenience were sent via email.
The phone session went an extra 20 minutes, so the customer was asked to pay for the additional 20 minutes of consulting. The customer agreed and paid via PayPal.
We are very sorry to hear the customer was not happy with the phone consulting - our other phone consulting customers have been very happy and have even left positive reviews which can be viewed here: http://www.stetzerizer-us.com/Phone-Consulting-with-Shaun-Kranish--Owner-of-ElectraHealthcom_p_77.html
We feel it would be more appropriate and helpful to other customers for this customer to leave a review for the phone consulting service as the other customers did, rather than leave a negative review for our business
Shaun contacted the customer by email and by phone to see if anything could be done to improve the customer's experience with our company. We were disappointed to see that a customer was not happy - as most of our customers are very happy. We pride ourselves in being upfront and communicating effectively, and doing everything possible to exceed our customers' expectations and serve them the way we like to be served ourselves.”