"I have always had nothing but the best of luck and customer care from Electrified Discounters. I will certainly look to them for future purchases."

"Perfect online service. An error in shipping charges was corrected immediately (I got them on the phone no problem, they understood and fixed the issue same day)."

"Very good merchant, excellent transaction, they called me to verify my purchase and billing address for security reasons. I completely trust this merchant."

"Website showed merchandise was in stock but it was not. I sent an email to specify an acceptable substitute and got a reply questioning whether I would accept other merchandise. Sales has limited knowledge of products. Electrified did provide the merchandise at the lowest price that I could locate in under two weeks."

"Our experience with this company has always been very good. Customer service and even returns were handled in the utmost of professional manner."

"Great products, super fast delivery.
Very helpful telephone based customer service.
Very competitive pricing both on the new & refurbished items I bought.
Thanks.
"

"The person that spoke on the phone was very helpful and patient, and the service has been outstanding! I would definitely order from them again. "

"Extremely helpful, efficient and fast. I found what I wanted at a very reduced rate and it arrived at my desk the desk day. It was easy to find a phone number to call customer service and get the personal help I was looking for."

"Found what I was looking to buy. Price was right. Item received two days after placing the order."

"The order was delayed due to a credit card shipping address conflict. Electrified notified me by e-mail about the problem. I corrected the address problem and called customer service to try the credit card again. Some merchants won't notify the buyer about credit card problems. Electrified did. I appreciate their efforts and security policies. Nice work Electrified."

"Very easy to deal with. Have a good selection of quality refurbished products as well as new. Reliable and dependable."

"I was initially leery of purchasing from this company because of the rating on this site; but after seeing that the printer that I needed (BJC-55) was $100 less here than any other site, I decided to take a chance on them.

I ordered 4 BJC-55's on Thursday, July 31, 2003 at 10:28 AM and received them on Monday, August 4, 2003.

All items were packed in their original packaging and all items were included.

Each printer functioned great.

I was really happy I took a chance with a company that didn't have that great of score.

I would recommend this company to others too."

"I ordered a Pioneer center channel speaker on July 11 of this year. At the conclusion of te sale, the sales person told me that I would receive the shipping information on the confirmation in about a day. After five days I sent an email to the company and was told that it had shipped "blind" from the company and it would arrive "tomorrow".

At this point I should have known something was going on. How could something ship blind and yet they knew when to expect it. Truth is, they didn't it was the easiest way to get rid of me.

Four days later (why I waited any longer than the next day, I have no idea) I sent another email. This was did not receive a response of any kind. Two additional days later, I sent another, more heated email, and received the news that it was back ordered and they were "checking with their other distributors". Now I knew I was screwed as this was supposed to come direct for the manufacturer, not via a "distributor".

As I suspected, I got the following the next day:

Dear Mr. (name removed),
My manager just informed me that he is unable to locate the unit
that
you ordered. He tried looking through many of our distributors and had
no
luck. I am sorry for the inconvenience and will give your order to the
processor for a full credit.
Thank you for your patience,
Laura
Customer Service Representative


Why then did they tell me it had gone out and I should expect it the next day? Why did it take 11 days and three emails on my part to get this information? Why did they charge my card for an item that they never bothered to verify shipped?

DO NOT USE THIS COMPANY! I know things are occasionally out of stock or back ordered but, they would never have refunded the money or known that it wasn't shipped if I hadn't contacted them. They were very happy to charge me and forget about it.

DO NOT USE!
"

"I have to admit, my experience with this company is a little bewildering. I purchased a Toshiba e570 PDA from them. Their online website claimed it was new, in box, which is what I needed, so I purchased it. They charged my card right away, but the device was shipped soon after, so no worries there. I recieved the device in a rather timely manner. It was when I opened the device that I was a little confused. Usually, when a device is new, it comes with everything wrapped in plastic, and the UPC code is on the outside of the box.

My device came with the bar code carefully cut out so the box was still intact. The Toshiba secrity tape had been cut. The cords were wrapped with long white twisters (companies always use short black cheap ties) and nothing was in a plastic bag. The software seal had been broken and the CD had obviously been used, noting from the small scratches on the back side.

So I called and spoke to someone there that wasn't sure if they sold new or used Toshibas, but he said he would have someone call back in the afternoon.

Someone did call back, and this is where it gets interesting. I was told that they "have been opening all the Toshiba devices before [they] send them out because people have been complaining lately that the Toshibas have been arriving (factory sealed) without parts! I then asked her why the UPC symbol was missing and why the plastic baggies were gone, and all she had to say was "Sir, I can assure you that if you call Toshiba, they'll tell you this device is brand-new."

With a grain of salt, I called Toshiba. They said that at one point, the deivce was new, but all they could really tell me was that the device had never been registered.

Everyone one the phone at Electrified.com was friendly, but very dishonest. I will never do business with them again, neither will my company, and neither will any of my aquaintances."

"I think this is an excellent choice for anyone buying a flat screen plasma TV as I did recently. Courteous, honest, helpfull all the way through. I'd recommend them highly, especially Ken at extension 3005. You'll be glad you did."