"very good except that my products have broken down."
"fast and friendly service. grset price. will use elite deals again"
"My order was processed and shipped in a very timely manner. All items were exactly as represented."
"Picture shown and item received were not the same, luckily what I received was a required component to make my flex pipe fit the stove. Then when I wanted to order the cast boot to fit my stove it wasn't in stock so I ordered from another company, pictures are deceiving so buyer beware!! Read the fine print which I didn't as I was pressed for time....."
"Thank you customer service for answering my questions and helping me choose the best EZ Up Canopy Tent for use at our local Farmer's Market. Although it costs a bit more than the tents at the discount stores, the quality is soooo far superior, I know this will last! And it looks beautiful too! It was shipped out the next day, and arrived by the end of the week - I was surprised how quickly it came. Again, Many Thanks"
"Bought a Shelter Logic 8x8x8 Shed in a box. Unit was exactly as described and was deliverd on time. Price was right including free shipping. However the packageing was inadequate for such a heavy unit. It was badly damaged when delivered and it had clearly been extensively taped up. There was a hole through whcih some parts could have fallen out in transit. This required a very careful inventory and call to the company service department to ensure that nothing was missing prior to start of assembly. Assembly took care and time working exactly from the instructions but worked just fine in spite of minor typos in the instructions which could have mislead. Once erected the unit is completely satisfactory and so far very weather proof. It meets a need for extra temporary storage of garden equipment and garage sale items prior to the sale. "
"I had ordered the wrong parts and needed to send them back. When the warehouse received the returned parts, they stated that I had returned the wrong part. What I ordered was glass fireplace doors. What I received was the glass doors and a shock(like for a vehicle). I later found out the shock was supposed to be rails. So I went round and round with the guy and he said that he was going to have to charge me the $23 dollars for the rails. I gave him the option to charge me or keep a customer. He chose to charge me. I will not do business with this company again. If they needed the $23 dollars then they have bigger problems than just their customer service. BUYER BEWARE!"
"I purchased the Caravan Alumashade 10' x 10' Canopy Package a few years back and have truly enjoyed the portability and ease of setup for dozens of special events. It comes with everything needed, including a rolling storage bag, and 4 solid sides for inclement weather.
Others are always amazed at how quickly we are completely set up (about 2 minutes from opening the rolling storage bag.) The difference is simply in the details and quality of construction of this canopy vs others that are heavier, clunkier and appear to wear out quickly.
Six of my friends have also purchased a Caravan Canopy once they saw the lightness, quality and value of mine compared to other inferior products, (which unfortunately were almost the same cost for much less.)
I recently ordered the 1/2 Panorama (combination white fabric and clear sides) for my Caravan Canopy since we will be using it later in the season. They were on sale so we ordered for the upcoming cooler weather days in the Fall.
I only received one side panel for the Canopy, so I called Elite Deals and they agreed to extend the sale price of the panels for two additional panels to complete my set.
Their quick response and generous offer are the qualities of a top notch company and great customer service.
"
"The price was right, the product was high quality and as advertised,and delivery was timely. What else could you ask for?"
"Order process was pretty simple. Tent arrived quickly. I did notice upon inspection that one screw that connected posts had fallen out and appears to be stripped, so won't stay in. I will probably have to glue it in there."
"Very quick shipping, customer service is professional"
"Pleasure doing business with. Best price on the net and item shipped free and fast. "
"Thank you Elite Deals for getting my order out fast. I was surprised when it arrived earlier than expected."
"I got a 10' x 10' art show tent. It was the lowest price I found on the internet. They didn't charge shipping, but it came within a week."
"Excellent communication and fast service. I'm very pleased and highly recommend them."
A rep from Elite Deals, elitedeals, has responded:
“The customer never contacted us about any issue with the order so we were unaware that he was unhappy (until we received this review). We have attempted to contact him multiple times but have not received a response.
Unfortunately, the only picture available for this item includes another part so that it can be shown how the 2 parts interact. We have clearly stated on the website in bold writing the following:
Please Note: This insert boot adaptor is pictured with the cast iron insert boot, which is NOT INCLUDED with the purchase of this item. The insert boot must be ordered separately and is listed at the bottom of this product page.
We have received hundreds of orders for this product and this is the first complaint noted.
Even though we feel like we have taken every reasonable step possible to prevent confusion for the customer, we would still like to try and do what we can to make the customer happy. Please contact us so we can see how we can make this right for you. We sincerely appreciate your business and hope to hear from you soon.”