"Tim at Emma Parker & Co was an extreme pleasure to work with, not only was he professional, courteous and knowledgeable, but he put everything in easily to relate to terms and in a comfortable environment. I will surely call on him again if the need arises, I suggest you all do the same! "
"With over 30 years sales, my success has been a result of always going the extra mile and over delivering, but its seldom in business I am treated to the same. I couldn't be happier with Tim at Emma Parker & Company, from the first contact right to the very end, he made it easy and I had every confidence I would be delighted with the result. It was a pleasure working with Tim and the ring looked incredible!"
"After searching many, many, companies for my wife's setting, I decided on Emma Parker & CO (EP&CO). From the moment I contacted Tim with my inquiries, EP&CO were responsive, helpful, and polite while never pressuring me with any purchase. What I enjoyed is that my setting was manufactured after my purchase so it was never just a mass produced product sitting on a shelf. The setting price was actually cheaper than any other store that I had found. Prior to shipment, EP&CO took the extra effort to post a quick HD video of the setting online for my viewing. Once I viewed the setting for the first time is was absolutely stunning!! I am confident I made the right choice by going with EP&CO, and I am sure you will be too!! Thanks Tim. "
"Great small family business. Tim was extremely helpful throughout the online process. I wasn't too sure about ordering a ring online, but he insured me he was there to make the customer happy. He even had someone get photos of a diamond from a different state so I could see it beforehand. 5/5"
"I purchased an engagement ring and wedding band for my fiancee from Emma Parker & Co after searching online for months. Tim was great to work with. He responded quickly and professionally, and he was even willing to keep me updated on the status of the rings. My fiancee absolutely loved them. They were exactly what she had wanted. She wore the engagement ring all day, everyday, and two micro-diamonds ended up falling out. Again, Tim helped us to get the prongs fixed, to replace the missing diamonds, and to reset the center diamond. Working with Tim at Emma Parker was easier, better, and cheaper than working with a local jeweler even though Emma Parker is located across the continent from us. I would definitely love to work with Tim and Emma Parker & Co again!"
"BEST EXPERIENCE EVER! Changed my mind about a wedding ring after wearing it for a few weeks, and wanted to upgrade. I was able to return the old ring, get credited for the full purchase price, and order the new one. It was no problem at all!!! Wow. Just wow."
"Excellent customer service and a beautiful ring could be happier. Tim was great with my requests and endless questions. He couldn't be more helpful and patient!"
"Emma Parker & Co is the best surprise I ever stumbled upon when searching for engagement rings. I had finally found the style of ring that I thought would be the perfect match and they did everything they could to make me happy. Whether it was quick responses to questions I had via email (even in the middle of moving they were emailing me within a couple hours) or picking out higher quality stones without breaking the budget so I would get an amazing deal. By far the most painless experience I ever thought possible when I first started looking for rings and read all the horrible reviews at the big chain places like Kay etc. Tim and his crew are the best. Emma Parker & Co are the best. Plain and simple."
"With my wife Andrea and I (Lloyd) would like to thank Tim and his company for giving and showing us the best service and best welcoming experience we had when we purchase our rings from him. We highly recommend EmmaParker and co for all that are looking for great and excellent experience ring shopping ever. Tim has exceeded our expectations and he delivered. He made our buying experience easy and relaxed Tim was no way pressured us nor forced us we made a choice our selves and we made that best decision because if Tim`s prodlfessionalism. Tim we can not thank you more you are the best there is in your industry and will recommend everyone we know to see you. EmmaParker&Co is the best. If you want to have the best ring on your finger get it from the best. EmmaParker&Co"
"First time an amazing 1/2 carat engagement ring. This time a stunning pair of 1/3 carat Solasfera earrings. I'm a repeat customer. Why? Great diamonds in lovely settings with great personal service.
Very responsive. They really take the time to communicate, by phone and email, to make sure you get the product you are shopping for."
"My gf gave me a small list of do's and dont's for qualities of a dream ring for her. I had one almost created through a different company until i stumbled across the perfect ring in a different cut on Emma Parker's website. I gave them a call and talked to Tim who was absolutely great to deal with! He said they could create custom rings no problem with any shape and size of stone I wanted and the halo around it to match. Oh, and did I mention I had a 3 week 6 day deadline for the date I wanted to propose on?? They and Sareen Jewelry (the brand of ring) created the ring and had it in my hands, from Washington to new Mexico in 3 week exactly! The ring turned out so beautiful and even better than I could imagine. It was a very unique ring and they were confident it would turn out great, and it did. It was perfect, according to myself and my new fiancée! She loved it! I am very impressed with Emma Parker & Co and will recommend them to anyone looking for amazing service and that perfect ring. It's not easy dealing with jewelry as your typical manly man but Tim was great and very helpful when it came to terminology and styling."
"I am so happy with the ring I ordered and appreciated the expedited service. I will recommend Emma Parker to other people!"
"I recently had the pleasure of working with Tim of Emma Parker & Co. I was looking for a setting for a newly-purchased emerald cut diamond and was having a hard time choosing one.
Tim was always patient, answering my endless questions, and offering valuable suggestions and recommendations. I never felt pressured or rushed, and appreciated Tim's honest and thoughtful responses to my questions.
Because my experience was so positive, I also sent an old round diamond to be reset. Both rings arrived today and I couldn't be happier. Tim was right - the setting was perfect for my diamond!
I would highly recommend Emma Parker & Co. and hope to do business with them again."
"My experience with Tim at Emma Parker & Co has by far been the best I have ever had with a jeweler! I was very apprehensive about placing an order of this significance online but Tim was extremely helpful and never pushy. He helped me make informed decisions that no other jeweler has ever taken the time to do. I looked at thousands of rings both locally and online and I was beginning to get frustrated. The local stores only wanted to sell me what they had in stock and were never eager to listen to what I wanted. Tim, however, worked patiently with me throughout the entire buying process. I would highly recommend Emma Parker & Co for your jewelry purchases!"
"I found Emma Parker & Co. during a search for ring settings after I couldn't find anything I liked in the local jewelry stores. When I requested information about a particular setting from the company’s website, I expected to receive a reply in a couple of days. Imagine my surprise when I received a reply within couple of hours! Tim was fabulous about answering all my questions. He worked with me to come up with a custom design that was absolutely perfect. I am very picky and detail oriented and Tim was so patient with me during the design process, always responding to emails quickly. I was using my own diamond for the center stone and when I couldn't find anyone local who was willing to mount my stone in the new setting, Tim offered to set the stone for me at no charge. All I had to do was ship my ring to him and everything would be taken care of. He even paid the shipping. I never thought I would be comfortable sending my diamond to someone halfway across the country whom I had never met, but I had complete confidence after speaking with Tim. I cannot say enough what a positive experience this was for me. I am absolutely thrilled with the way my ring turned out. It was a fabulous 36th anniversary present!"
A rep from Emma Parker & Co, emmaparker, has responded:
“Thank you for your kind feedback! I am so sorry to hear that stones were knocked out and loosened when the ring was cleaned by a third party. This can happen sometimes as pressure levels in industrial steamers used in jewelry stores often exceed 150 psi. It is not uncommon for staff that is unfamiliar with the power of such equipment to put pave rings, such as yours, too close to the nozzle and knock out stones, as well as loosen up other stones to fall out in the future.
As you know, we will be replacing the stones for you in your ring. Our recommendation for cleaning your ring is a soft tooth brush and warm soapy water. That is what we use!
I am so glad that you had a good experience with us, and I am sorry that the negligence of a third party caused any negativity to be connected with this purchase.”