"This is a horrible company. I used their service briefly years ago and then I recently started receiving emails saying I stilled owed $15.95 on the account from 2016. I went ahead and payed the 15.95 and then they charged my card without my consent 28 times ($15.95 each time) before my bank finally locked my card.
They claim I didn't close my account correctly and therefore I still owe 4 years of monthly payments. They still are attempting to charge my card every morning even after I spoke with their customer service several times.
Run from this company! Do not give them your credit card information!"
"Do not do business with Endicia or Stamps.com. Absolutely disgusting business organization, leaders, employees, policy and practice. Do not hire anyone who claim they have worked for Endicia or Stamps.com
They are probably on the verge of financial ruin. Look for any alternative. Do not keep your balance higher than $10 on any given day if you still have business with them. As a matter of fact, call your banking insitution and have their Dispute Resolution and Fraud department look into it on your behalf.
I have been calling in every week for 4 months since closing of account with over $249 balance back in Feb 7 2019. Still have not received a refund as of June 12 2019. They keep saying they will escalate and reissue. A supervisor would come on and repeat what the other supervisors would say from all the prior calls and someone will get back to me in 48 hours, or 3-5 business days or by the first Monday of next week. Endless hours of transferring between departments.
Do not trust these people ever!"
"After cancelling service with Endicia, months later they charged my credit card for an update on their website.
They keep sending me emails, my account has been closed for months. Choose Paypal shipping, it's wonderful."
"They have over $900 that they are not refunding! Going on 3 months since I closed my account!!!"
"January was kept on hold over 30 minutes and today I had Another problem and I was asked my name , phone number , account number, street address, and a security question by the first line of defense at endicia who never can help they are there to make you wait , aggravate you and set you up for an ever longer wait with the tech team who will also ask you all the questions above even though they know that the agent you first spoke to would never put you through to the tech team without having already verified you but here we go again. After 1 hour and 10 minutes I gave up, which I suppose is the whole point of endicia ever declining support. Aggravation you get a great score, customer service??? well let's just say I now undersand how even though endicia had a head start on stamps dot com they are kicking your **** big time all over the country. You got what your poor service deserves."
"I have been trying to get a refund request of $155.76 back from Endicia. I have been in contact with them several times without any solution to the problem. The supervisor just keeps telling me they are working on it. It has been over 2 months!"
"Used endicia and dazzle for a few years. Had several problems over the years with their updates. Update links only available by contacting customer support. Closed my account with an 81.70 balance which i was told would be refunded. Called back two weeks later and they told me the check was mailed, I verified the address. Another week goes by and all of a sudden it will take 4-6 weeks to get my money back? Why did the last rep tell me the check was mailed two weeks ago. Here it is 5 weeks later and still waiting on my refund. Terrible customer service. Might not be a lot of money, but it's my money. I want it back."
"DON'T EVEN THINK OF GETTING THIS PROGRAM.....AND HERE ARE THE REASONS:
1. Their software is user unfriendly, confusing and inaccurate.....I just spent 2.5 hours on tech support trying to do a mail merge with postage printed---what should have been three settings and print was not.
2. Their database of envelope sizes does not match the database on my HP Printer--since I have used Xcel for mail merges before, I suggest that their database is inaccurate.
3. There is a redlined box that defines the printing area, on a Business #10 envelope the printing area is the size of a letter sized envelope, so refer back to #2. Tech support has no idea how to correct it.
4. The initial mailing I did with this software did work out ok after 2 hours on tech support and maneuvering on my part, and that was a custom sized envelope I had to configure manually.
5. Tech support---techie tried everything he could but it was like the person needing glasses leading the blind---he wasn't trained properly on the mechanics of the program, didn't grasp the problem clearly and had no ready solution on something that should be 123 easy. He uninstalled and reinstalled by program, that fixed nothing. No one in his area knew what to do either, and I was elevated to senior technicians.....
So I have $72 in unused postage that I probably won't get back, three hours of wasted time and totally angry.
Don't even consider this company ever----unless you like your time wasted without a viable resolution. "
"After spending over $250 on postage I received an error that said to list the verification code on the side of the stamp. I purchased the second round of postage online which didn't have this code and they said I can't use them, even though they print just fine. Of course the paper to print the postage is much cheaper online at ebay and Amazon than the retail version they want you to buy, but you can't use them. Consequently, another lost customer. Is it a wonder our Post Office is losing money when it's run by people who don't understand good business??? Adios Endicia! "
"On 1/12/2018, Endicia took $175.00 out of my bank account without warning or billing me. When contacted, they eventually said they "wrote down 2017 instead of 2018" and that caused the charges. They refuse to return the money to my bank account and instead say they're issuing a check, which is going to take "a few weeks". I have bills to pay, I can't wait a few weeks for them to return the money they fraudulently took out of the account.
Additionally, they promised me three months of free service after I asked them for compensation. They are refusing to provide that free addition to my service, saying I had to call them to "validate" my account - that account has been open and active for ten years, so the sudden "validation" when they made the mistake makes no sense, other than them trying to get out of what they promised. So I did call them, which is very painful for me, and went through answering all their questions. They said the account would be restored. Then they turned around and said that I needed to call them again! They have provided neither the money they "mistakenly" took nor the free service they promised...
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"I've been using this printer for years, and have spend thousands on online postage through Endicia. First, be aware that you can only use "approved" rolls of stamps to print on. This is separate from the online postage that you have to purchase. The roll of stamps is just a paper, and the value of the postage you print on it is paid-for separately, through your online account. With this in mind, know that the Endicia paper rolls are the only rolls approved by the almighty U.S. Postal Service. You're essentially paying 10 cents PER STAMP, in addition to the postage you'll be printing on it. So long as you're aware of the cost.
Another major issue with this crummy printer is that everytime you go to "tear" leftover paper, it triggers the feed mechanism, essentially feeding you a blank stamp (10 cents wasted every time). We must've wasted dozens of stamps this way. This is absolutely one of the poorest product designs, and probably implemented for a reason, to get you to buy more stamps from them.
Third, be aware that during random times throughout the year, Endicia will decide that you may not be using their "genuine" stamps, and will ask you for an activation code. In our case, this code was simply not legible (see attached photo). Can you read the code on the right side? Neither could we. As such - our printer simply "locked itself" to prevent fraud. This happened on a day when we needed to mail dozens of important legal documents, and had no way to print the correct postage.
Just the kind of dependable company postage solution we could expect.
Endicia's phone support was - of course - closed for the day, and being a Friday, we had to wait until Monday morning to get an answer. Another plus.
The funny thing is, if you're a monthly subscriber to their plan, they never ask you for the activation code. So using deductive logic, their company policy is dictated solely by greed.
I am beyond furious with them, after having spent money on a printer we own, on genuine stamps that we paid for and own, and after years of use and thousands of dollars spent on their online postage, the equipment locks itself out because it thinks we're fraudulent users.
Go figure. "
"Total scam if there running my card without my approval"
"I RARELY write reviews, but I felt compelled to in this situation. I submitted a change of payment method for my account and inadvertently submitted a closed account. They made my account inactive and I corrected the problem with my credit card. I have spent hours on the phone with their customer service personnel and NO ONE is able to re-activate my account. They are BEYOND stupid. Stay away and do not deal with this company!!"
"Have had an account three years. An issue arose where address printing on label did not match the internal postal service records address for the tracking number put on that label. Issue is brought to their attention an hour with customer service the entire time being called a liar. Once they were able to verify what I was saying was accurate I was told not their problem and that they wouldn't be doing anything about it."
"Continuously billed for a service I couldn't use, not would their customer service representatives help me cancel. When requesting the refund for the 6 months of service I didn't use, I was told it was against company policy to refund for monthly service. It's apparent that is how Endicia makes money. They are thieves!
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