"I ordered 4 of an action figure from Entertainment Earth hoping to receive 2 mint boxes. The figures were packed in a box that was entirely too small for shipping and with barely any packing material. The box was delivered smashed accordion style. Squished so badly that the plastic windows on the figures boxes are cracked. I contacted them, even sent pictures and they still refuse to refund me, telling me that my refund request was denied. Entertainment Earth is taking no responsibility for the terrible packing in that small box or the damage inflicted during transit. BEWARE, Crooked co."
"I have been trying to get a replacement for a pop that game damage for over a week, I have called left messages with my name and phone number and the problem. No one has called me from costumer service or email me, also have put a claim on their website for a return RMA # and to get a replacement still nothing. Finally yesterday I got a hold of someone on there phone, which was useless because he said he couldn't help because I was issue a rep an it wasn't him, that I had to wait until my rep calls me.I was so mad told him to cancel the rest of order, waiting for call."
"Rheanne is seriously the only reason I put orders through. Without her I don't see EE being ran correctly. I would seriously buy her tacos for all the amazing things she has done that has made my company blossom and go to the next level of getting the great items to our customers! So for her, thank you!"
"My item arrived with some minor damage and Entertainment Earth provided fast, friendly customer service, and a replacement is on the way. Of all the big sites that I use, they are easily at the top!"
"This company has their priorities alined with their business partners (buyers)! Chris Abbott is refreshing to work with, someone who understand the Amazon game. Chris wants to learn your business and help your company grow. "
"This is a great group to work with and Chris Abbott is fantastic! I am very grateful to be working with this group!"
"I have only had my store for a year but the help that Charlie has provided, has been top notch!
Charlie always call with the list of items that I am looking for. He has been a great help to me in my first year of business. He never makes me feel bad for needing to say no to an item that he is trying to sell. He is upfront and honest when it comes to what he thinks the market for something is going to be.
Thank you for being an amazing rep for this new owner!"
"The combo of EE and Charlie is all I need!! "
"Charlie Villa is a great rep to have, great person and his communication skills is awesome!!!! I'm glad to have him as my rep!!! "
"I deal exclusively with Charlie Villa who is always an awesome person to work with. When I have concerns, he gets me answers, doesn't sugar-coat it, and advocates for me... I guess that makes him my Paul Heyman... My Wise Man. Always watching out for me and taking care of my needs. Always letting me know when new stuff is coming down the pipe and working to make sure I am doing well. Thanks a bunch, Charlie. I appreciate your support tremendously!"
"I use EE Distribution as a wholesaler. While I am not thrilled with many of the things the company does or their policies I do want to call out my sales rep Justin Gal. He is LITERALLY the only reason I use them. If you want to work with EE, I highly recommend you request Justin. "
"I've been a client of EE Distribution for around 10 years. Justin Gal has served as my representative for the past 4+ years. He has been of GREAT help to me. He is timely with informing me of impending preorders and if I have any questions, concerns or issues, Justin is always ready to help. EE Distribution and Justin Gal in particular, receive my highest commendation. "
"I've been working with EE Distribution for more than 3 years now as a wholesale client, and they have the best sales team in the business. I've worked with three different reps so far, and all of them have been easy to work with and very resourceful. My current sales rep, Justin Gal, goes above and beyond to help meet my small business's needs. Highly recommend!"
"My sales Rep Charlie is without a doubt the best sales rep at EE!! Any time I needed advice or help with issues I had with EE, Charlie would sort it out and help me with my business. If it wasn’t for him I would’ve left to another company due to all the delays in the past. Thank you Charlie!! Looking forward to many more years of doin business with you."
"I've been a customer of eedistribution for quite a few years now. It's been a great experiencie and an amazing posibility for growing my business (I'm from Costa Rica). I'm really happy with our continued partnership and look forward for doing more business with the company. It is also a great detail that they have spanish speaking personel."
A rep from Entertainment Earth, EntertainmentEarthClientServices, has responded:
“Thank you so much for sharing your experience with EE Distribution. It's truly inspiring to hear that our dedicated sales team has made you feel valued and supported throughout your three-year journey with us. We take immense pride in catering to businesses of all sizes and are thrilled that our efforts to accommodate your unique needs have resonated with you. We remain dedicated to consistently delivering exceptional customer service tailored to your business needs.”