"As a US military member I was very suspicious of buying such an expensive watch on-line. However, after working with Ermitage Jewelers I can proudly say I would repeat the experience and recommend them to any of my friends. I received the exact watch as advertised and when I took it to a local jeweler for authentication, not only did he say it was a fully authentic rolex but that I paid "exactly what I should have" for the watch and did not get taken advantage of. Like I said, I would not hesitate to work with Ermitage again! "
"Beautiful watch, great price. Perfect communication, one day shipping as promised. Exceeded all my expectations. "
"I ordered a watch for my wife, and like most times I surprise her, she wanted something different. Ermitage made it very simple for me to return the watch, and credited my account timely. They did everything they said that would, and that is not easy to find."
"Ermitage had the exact Rolex watch I was looking for. I knew what I wanted, I just couldn't find it until I found their site. The website was easy to use. After I placed my order online, Liz from Ermitage called me on the phone to confirm my order. I received it by fed-ex in 3 days. This was my first major purchase online, and it couldn't have gone better."
"Great job very satisfied. "
"These guys are first rate A+! I was looking for a Rolex Datejust for my wife and had looked at several online sites. I was a little leery of doing a transaction of this size online. I did some research and liked the reviews for Ermitage. In addition I liked the fact that there is an actual store with real people with phone numbers and directions to get there. All of these combined to make me feel better about seeing what they had to offer. They had a nice selection of pre-owned Rolexes with good pricing. In addition theses watches are serviced and thoroughly checked out before being placed for sale. From the minute I contacted them they were very professional and courteous. The communications were excellent. A special shout to Liz who helped me. She was very courteous and knowledgeable throughout the entire transaction. Shipping was super fast and the watch was beautiful. It was serviced and polished to like new condition. The entire transaction was very pleasurable. I will definitely do business with Ermitage again for my next Rolex."
"I'm very happy with the watch and customer service I was surprised on how fast the I got the watch.. Well done!!!"
"Outstanding! In a word, that describes my recent experience purchasing a 2005 Rolex Yachtmaster from Ermitage. I had been looking to purchase a used Rolex in great condition for several months. After regularly checking on ebay, craigslist, and many other online jewelry stores, I spotted the 2005 Yachtmaster on Ermitage’s website. Ermitage is A+ accredited by the Better Business Bureau (yes, I checked), has outstanding reviews, has a good return policy, accepts credit cards and pledges 100% customer satisfaction (which I found out they take very seriously). I would have paid a little more to know that I was dealing with a reputable company as opposed to some unknown person on the internet….BUT I did not have to! I got the best price AND the watch had recently been completely serviced and polished. The watch arrived in perfect condition, exactly as advertised. When I tried on the watch it was just a little tight, so I contacted Ermitage to see if I could purchase an extra link. They hooked me up with an extra link and had it shipped out the same day. I would like give a special thanks to Liz as she did everything possible to ensure that I was completely happy with this purchase. And I am, 100%. I will definitely do business with them again."
"I just received my beautiful Rolex Datejust from Ermitage. I did a lot of research ahead of time, and I can attest that these guys came out on top. It's always a little gut-wrenching to do business online hundreds of miles away, but Kate was a big help and made the whole process easy. They even agreed to send an extra link becuase the watch is a bit snug. I give two thumbs way up to Ermitage."
"THE SERVICE, DELIVERY, PRODUCT, AND STAFF WERE ALL EXCELLENT."
"Highly Recommend Ermitage Jewelers. I called and spoke to Liz about the Cartier Colisee Watch. She was very patient, courteous, knowledgeable and professional. The Watch is beautiful, exactly as described on their website and exactly as the pictures portrayed on their website. This watch is in impeccable condition and was very competitively priced. I look forward to the continued relationship with Ermitage Jewelers. I love their history and I can’t say enough about the on-line buying experience and their website. I hope to visit their store some day and meet Liz and her Father in person. Liz, Thank You so much for all of your help!!! "
"Wanted to write a review to thank Ermitage Jewelers for great Rolex Submariner. My husband will not complain with this beautiful blue dial. They had a nice used Rolex watch selection. Thanks Peter!!"
"Thank you all for the outstanding service you provided me this holiday season! It was a pleasure dealing with professionals such as yourselves. Although I called on a Sunday, you were prompt in returning my call and helped guide me to my eventual purchase. Everyone we enountered at Ermitage Jewelers were extremely courteous and helpful, and I am very grateful. I am certain our son will love his gift! If he doesn't, it's mine!!"
"To : All customers reading this review
From : Joseph C. First Time Customer Chicago ,Ill.
I am writting this favorable review because it is
so refreshing to deal with a company that does exactlly
what you agree on for exactlly the agreed price. This
company earned a favorable review because of the excellent
service and support they have given me of this sale. I
purchased a rolex watch recently the online sales associate
was very kind and explained to me in detail my watch and
company policy and if for any reason I was unhappy this
the watch or my wife just hated it ''THEY GLADLY TAKE IT
BACK , NO QUESTIONS ASKED, WELL SORRY THEY ARE NOT GETTING
MY WATCH BACK BECUASE I LOVE IT AND IT WAS A FAIR PRICE !
I new what I wanted and it was the best price ,I seem this
same watch in chicago for around one thousand more! seems
to good to be true ? My asociate name was LEE and as far
as I am concern she deserved a BIG raise ! SHE SPENT THE
time with me and expalined everything in detail, very kind
and to be honest with you I am 63 years old and a little
cheap. She was so kind and nice and understanding, she told
me all the employees here are customer service people
friendly ,I called back twice after the purchase and you
get the same person who help you, that seem smart to me?
so to end this because of my high comments just to let
everyone know I am a first time buyer there, With nothing
to gain, but good service and friendly people make a
company shine! and to tell you the truth, if they were
bad ,I WOULD HAVE HAMMERED THEM ,BECAUSE THAT THE WAY I
AM SO IF THEY DID A GOOD JOB AS THEY DID! I SHOULD THANK
THEM FOR A JOB WELL DONE ! THAT IS ONLY FAIR! AND RIGHT!
ANYWAY THAT MY REVIEW YOU JUDGE FOR YOURSELF, BUT THEY
NOW HAVE A LIFETIME CUSTOMER IN ME! THANKS AGAIN TO
ERMITAGE JEWELERS! ALSO I ALMOST FORGOT LEE ! Thanks
for the great rolex watch too!
RESPECTFULLY JOSEPH CUSTOMER FROM CHICAGO Illinois"
"I just purchased a pre-owned gents Rolex from Ermitage Jewelers. Wow!! Price and Service were just tops. FexEx shipping 1st class service. I will shop again."