"It appears these guys have gone out of business. I have a problem with my last order and need a to return it, or get tech help.
Does anyone know how to reach anyone that worked there.
They were great when in business."
"Purchased and returned a defected Asus A7N8X AMD nForce2-ST SocketA 3DDR ATA133 USB 2.0 8x AGP ATX Mother Board. W=Complied with their RMA requests and then some with a "Michael Lin."
We were to receive a re-credting in full to our credit card. This has not happened despite repeated emailing and messages left with this crew. They have not contacted us. No one responds to phone call except a voicemail system that passes us around to different departments with the same voice saying to leave a message.
Are these bozos still in business?"
"Ordered Gigabyte Motherboard. Determined to be defective. Have attempted over past 2 weeks to get RMA. Multiple phone calls (always to a voice mailbox)..none have been returned as of today (6.23.04).Multiple emails with no reply!
REALLY a bad place to do business with.
Advice to others: AVOID AVOID AVOID!!!"
"I ordered a Western Digital Caviar SE ( WD2000JD ) 200GB 7200RPM 8MB Buffer Serial ATA Hard Drive. It failed soon after installing. over 1 and half weeks after requesting a RMA and no response (6-22-04).
Update: It has now been over two weeks without a response."
"Cancelled my order for no apparent reason, never contacted me, left me waiting for part that never came. Never responded to 3 seperate emails, phone calls resulted in endless hold times and I never did find out why my order was cancelled. Horrible Horrible Horrible. I've never had such a poor buying experience before. I would suggest avoiding this seller at all costs."
"Looks like Essential is out of business. You can't order anything now even if you wanted to. The "Checkout" button is disabled. I was ordering between $5000 and $10,000 worth of product from them for my company about every other month. They were great. Sorry to see them go..."
"I must unforunately echo other recent reviews. I made an order last week, and it was subsequently cancelled. I have received no reply to my several e-mails and phone calls.
Despite having previously had only good experiences with Essential, I must suggest that people look elsewhere for their purchases."
"TERRIBLE company, do not order from them,
spent nearly 200$ on an order on 6/6, did not hear anything from them. at 6/12 i began to wonder, and mailed them asking for a status and saying i would like to cancel my order if its going to take too long. instead of even replying, they just went ahead and canceled the order. i only found out because i logged in again. due to direct negligence, they have subsequently ruined the timeline of a project that needed the hardware i was ordering.
ORDER FROM THIS COMPANY AT YOUR OWN RISK, PAY MORE AND ORDER FROM SOMEONE ELSE IF YOU CAN!"
"I have purchased from this seller before 3 times with great results, but this last time I ordered a Radeon 9600xt graphics card and a free mouse pad (for return customers). It was supposed to be 2-day shipping, but it took 7 days for my package to arrive. And I only recieved the mouse pad!! No graphics card. I've been calling customer service (nobody is picking up so I've been leaving messages) and leaving e-mails, but I have not been able to get in contact with anyone. I'm getting a bad feeling about this...
Update - Its 6-15 and I still haven't received any response. From the look of some of the other recent comments on here, it seems that I've been ripped off. I strongly recommend that you do not shop from this seller."
"Just like cr8zy1337 said below the EXACT same thing has happened to me, I placed an order on Saturday 06/05/04 and the item says "In Stock, Ships in 24-48 Hours". It is now Friday 06/10/04 and the status still shows "Unprocessed" I've tried to contact them via email at least 10 times and tried to reach them via phone at least 10 times, no response from either. I would HIGHLY RECOMMEND NOT TO ORDER FROM THIS COMPANY. As it seems something shady is going on over there. I contacted my credit card company and my card has been authorized but not charged as of yet. So I'm in limbo in regards to this, but at least I know that I will just stick to ordering from NewEgg.com
***UPDATE***
Luckily since I just checked the order status on 06/21/04, the order just said "Cancelled" so they didn't ship the item out to me, never gave me any notification as to why it was cancelled or anything. I would NEVER recommend ANYONE to buy from this place."
"recieved a bad motherboard. communication was good during RMA...then no replies to email or phone calls. little to no customer service which is very suprising because they have a good rating here. will order all my stuff from newegg.com from now on.
(they havent sent back my motherboard yet...going to credit card company)
the other stuff i ordered was good and nicely priced"
"I purchased a video card on Sunday June 6th and I needed the video card immediately so I purchased with rush shipping so it would ship out on Monday. However, it is now Thursday and I still have not received my video card and when I go to the order status page it says my order is unprocessed. I'm hoping the order status page just does not get updated otherwise I would have to say that this company has one of the worst shipping departments. Also I have e-mailed the company 4 times and have not received any response back and I have called them multiple times during business hours, around 10 times, and each and every time nobody picks up. I have no idea what is going on with this company but at this time I would not recommend anybody purchase from them."
"I oredered a CPU from them on June 01, and specified 'rush processing', along with their advertised two-day delivery. Today, I am using that CPU, in an ASUS board, to type this review. It seems to be testing fine. :-)
Needless to say, I will be back again for more goodies from these guys. You can purchase from them with confidence!"
"Easy Easy Easy. Ordered my wifi card well after noon and had it in my hands the following morning. Being in the same state, I was charged sales tax but for the convenience and speed, its worth it."
"ordered a cpu processor pretty good for the price AT THE TIME before price drop. works great even now....the only weird part is that when im playing games and the game freezes because the server was disconnected then the CPU would be used 100% im not sure if thats suppose to be happening but it does not lag. shipping was average. WILL order from them again"