"Great coffee machine band great company"
"Loved my experience buying my new Expobar brewtus from essential espresso. These reviews must be of an older site (at least it looks like it from the picture). "
"Bought a GAGGIA Erpresso Machine, price over $550,on May 30, 2012. Purchse included a one yera warranty. Stopped working within 8 months, January 2013. Sent beck machine for repairs. Essential Expresso refuses to honor their warranty. They also ignore e-mail communications. Worst service I have had."
"Essential Espresso is a company that charges your credit card fraudulently. We received a shipping email on October 28 2011 from empirefullfilment ... me and my husband had not ordered anything so we started to do research on which company could this be. After a few minutes on the web we connected the shipping to E.E. I immediately called their customer service line and left a message stating that must be an error, we did not order anything. I left my phone number for a call back on the following Monday. No call returns, and I notice a charge on my credit card.... I called again, explained the situation and they said that I would get credited within the next 10 business days... it comes and goes... no credit I call again, explain my whole story, I now get an excused that they moved so they did not have time to do it.... charging my credit card without my permission is FRAUD, I do not care about your move, credit me now... again I wait... and nothing I call again, only to talk to a Chris... that says the same story but does nothing we are now November 22 2011... still no credit.... I just called now on Dec. 5 2011 and got Chris again, and he says I will get my credit today... but what about the time wasted do I get that back... he hangs up on me. DO NOT ORDER ANYTHING FROM THEM, as the customer care is non existent."
"After searching on the internet & not finding this product at my local stores, I decided to order a Capresso Coffee Tec Coffee Machine from this company online. The site looked reasonable, was fairly easy to navigate and I assumed was up to date. I saw that the Capresso Coffee Tec Coffee Machine was listed as: Availability: In Stock!
I received an email confirmation the same day as I had ordered, 01/18/2007 stating this: "We thought you'd like to know that your order is currently being prepared for shipment." That was the last communication that I have received.
I waited for an email confirmation, as stated on their site, and repeatedly checked for the tracking number since I read in the FAQs that they required a signature. I wanted to be home to accept the package. There was never a tracking number posted on the site. I decided to call the toll free number.
I called twice, was placed on hold for unreasonably long times and was disconnected both times.
I wrote an email to their HELP Address as listed on the web site and still have yet to hear a reply. Mind you, to date, the coffeemaker is still listed as being in stock.
This afternoon (Jan. 30), I called again. After being on hold for 17 (seventeen) minutes as well as being told by a recorder repeatedly how important that my business was, I was connected to a service rep that apologized for my problems, stating that the company is short staffed. She offered to check the status of my order. I asked to stay on the line and not be lost on hold once again.
After a few minutes, she agreed that the site still listed my model availability IN STOCK. She checked further. Oops! It was on back order. Someone forgot to update the site!!!
I asked her to cancel my order. I WASTED a week and a half waiting for an answer. If there had been just one glitch in the system, I could understand the situation. But dealing with this company has been nothing but a DISSAPPOINTMENT!
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