"They will not respond to my claim at all! I'm out a 1000 dollar phone, and they stole my cash!!!!"
"I purchased a policy 1-29-20 and made a claim 7-5-20 I was told I would be contacted within 2 days and its 7-14-20 and haven't heard a thing, they don't answer my calls or return my calls, Ive left messages on their website and it says they will contact me within 24hrs and haven't been contacted. I called their accounting office and left a message and they say they will contact me within 2 days and ive heard nothing. I do not know if they are in business, ive called the claims office everyday all day and am told to call back."
"DO NOT PURCHASE. ESURRANTY IS A SCAM
I purchase a policy in March 2018. Never filed a claim once. Indeed the gentleman who sold me the policy lamented on the struggles of running an insurance company and all the fraudulent claims of customers.
Well it is quite clear now he spoke with a guilty conscience occasioned by their own incompetence & poor ethics.
In these two years my account has been cancelled WITH NO NOTIFICATION. First time they accused me of not paying, but I showed them proof I have been paying and they quickly reinstated my account.
Now their systems are behaving as if I purchased a 2 year policy, and cancelled my account 2 years in (March 2018-March 2020). In fact purchased a 3 year policy, and my account should not expire till March 2021.
Screenshots included. Save yourself the headache and pick a DIFFERENT INSURANCE COMPANY.
***Screenshots can be viewed on google review page for Esurranty***"
"I had to use my insurance on my iPhone and they got us another one ASAP and took great care of us and in great time also."
"This is the best, least expensive way to insure those pricey phone investments!"
"Easy to get and use phone insurance for everyone "
"UPDATE:
When the time came that I had to use the actual policy I had purchased, I had THE WORST POSSIBLE EXPERIENCE ANYONE COULD HAVE EVER HAD. It was so bad and had gotten to the point where I was communicating with the “head honcho” or the "managing agent" (as he calls himself) whose name is Angelo Maimone (****@****). HE REPEATEDLY LIED TO ME FOR MONTHS regarding the status of my phone and continued to blame it on the repair center for all of the delays. After I harassed him enough times and called him every possible synonym for a CROOKED THIEF, he gave me the repair center's phone number and a contact name so I could speak directly to them. Angelo is an idiot. Had he known how good I am at getting information, I doubt he would have EVER given me the repair center’s information and phone number. I got the full story from the repair center guy - Angelo owed this one repair center alone over $19,000 in repairs - they had not been paid by eSurranty for MONTHS and had obviously not been paid for my phone which had been sitting collecting dust somewhere in the repair center for over 3 months. The guy said he felt bad because he had over 15 phones just sitting there waiting to be delivered to the customers but I was the only customer he had ever been in contact with since he worked directly with eSurranty. He expressed the desire to send everyone their phones back because he had already repaired them and they were just sitting there, doing nothing. But he couldn’t release them to eSurranty until he got paid for the work he had done. The guy at the repair center felt so bad for me that he offered to send me my phone back bypassing eSurranty altogether. I was so desperate for my phone that I said ‘YES! PLEASE!” and “THANK YOU!” The worst part was though….. MY PHONE STILL DIDN'T WORK and now I couldn't send it back for repairs or ask for them to fix it since I had bypassed Angelo and gotten my phone back from the repair center without Angelo’s authorization!
NOTE: I opened my claim on October 1st, 2017 and I did not receive my phone back for the final time (by force practically) until the very last week of February 2018. ALMOST 5 MONTHS IN TOTAL WITHOUT MY PHONE!!!!
Before I ever sent my phone in to have the screen repaired, I had THE BEST SIGNAL on my Galaxy S7 Edge. After the first repair, it was sent to me with a deep scratch on the newly replaced screen and there were these awful looking wave marks under the screen which looked so bad when the screen was off – it just looked like shoddy work so I sent it back (I was told at that time that the screen they used to replace mine was defective…. so why did they even send it to me in the first place if they knew I was just going to send it back?!!). When I received my phone the second time, the screen was fine, but the phone was no longer able to make or receive phone calls!!!! They basically turned my phone into a useless tablet since I couldn't use it for its main purpose AS A PHONE! When I complained about this, I troubleshot with the repair center, did everything they told me to do and the guy determined that maybe he hadn’t connected some of the antenna pieces correctly so I was told to send it back to the repair center AGAIN (where they ended up doing absolutely nothing to the phone and sent it back to me without having touched it or fixed the antenna problem for over 90 days!)... So even though I did get my phone back, IT WAS COMPLETELY USELESS!!!! I had to buy TWO PHONES thanks to these incompetent crooks! One to use while they kept mine since they refused to provide me with a loaner unit and then I had to buy a brand new Galaxy S7 Edge to replace the one THEY RUINED!!!!!!!!!
DO NOT TRUST THIS COMPANY! DO NOT BUY A PLAN! DO NOT ENGAGE WITH THEM IN ANY WAY! IT IS A SCAM!!!!!!
You're better off taking it someplace locally if you ever expect to be able to hold anyone accountable for completely ruining your phone. I not only lost the money I paid eSurranty for the warranty, but I also lost the money I paid for the deductible for the broken screen, I paid for a replacement/temporary phone to use while they kept mine AND I had to buy a brand new phone thanks to their ABSOLUTE INCOMPETENCE!
THAT IS A LOT OF MONEY & TIME I LOST THANKS TO THESE PEOPLE! And thanks to all these insincere and fake reviews that they practically encourage people to write to get money applied towards their accounts.
IF I COULD SUE THEM, I WOULD! If I could file any fraudulent charges with my credit card company, I would! They left me with my hands tied! When I asked the repair center to help me confirm some information in order for me to claim all the charges to my credit card as fraudulent ones, the guy NEVER wrote back to me again!
Lastly, I SINCERELY apologize to anyone and everyone who read my original review and chose to purchase a plan with eSurranty because of it. I only wrote that review to receive money from eSurranty in exchange for my review."
"So nice to find a company that will cover my used phone at a reasonable price. It was an easy experience to find my coverage and order on line. I immediately had my policy accepted and links to the esurranty website to view my account.
"
"Their claims manager is something else. He likes belittling their customers. Very nasty person. Do not trust this company at all. F with BBB , should have checked it out myself upfront but guess I thought they were affiliated with a larger company that could be trusted. WHEN YOU PURCHASE YOUR POLICY THEY DO NOT ASK YOU FOR THE SERIAL NUMBER , ETC. INSTEAD YOU ARE SUPPOSE TO READ EVERYTHING AND THEN GO BACK INTO YOUR ACCOUNT AND REGISTER YOUR PHONES IN 15 DAYS. I DID NOT SEE THAT SO BOTH MY PHONE POLICIES ARE NOT BEING HONORED. Even though Rick (the manager) told me I was covered and gave me a claim number, they did not honor after 2 months of back and forth. Let me put it another way, if you buy a policy and don't register in the 15 days, don't you think they should at least email you to remind you? Also, after 15 days they should just cancel and refund your money since they are just going to deny any future claims. Just skip them, you will be glad you did. Worst absolute service for third party insurance I have ever dealt with. Deserve Zero Stars but not a choice."
"I have all my electronic devices that are insured on Esurranty plan because it is the best."
"Beats paying a monthly fee. Cheaper too"
"Easy to understand and purchase."
"I like this insurance because it also covers loss or stolen phones, which the apple care plan does not. "
"I love to get a great phone rate and then the monthly insurance sky rockets the price. eSURRANTY made the process simple and way cheaper than through the phone company itself!"
"Another great experience. Simple process, fair pricing. Will def do business again in the future. "