"Very impressed with their customer service this a great store. Saved a lot on shipping thanks to their free shipping over 50$ and shipping was really fast!!!!"
"Great no problems what so ever will defenatly buy again. They had exactly what i was looking for. They responded very fast to all my email. Thanks Guys."
"Rip Off, stay away. while the part I ordered arrived fast and was priced right. I had to return part, I talked to Euro Port Parts returns, got my RMA number, returned my parts and so far its been 25 days and no refund yet. Number is disconnected and I'm out $400"
"Outstanding prices. Free shipping over $50.00 and it was quick. I order 9 items. They all came came exactly as ordered. IMPRESSED with the price and smooth transaction. 100% will be my 'go to' site to order parts/supplies."
" I ordered a part for my car almost a year ago, sent my core back for my core refund and never received my payment. Every time I called them or wrote them they apologized and said the payment would be sent the next business day. This went on for almost a year so I told them I would contact BBB, Car Forums, etc if I didn't receive my payment. I'm out $38.00 so don't expect a core refund from these guys !! "
" I ordered a couple of items so that i could tune up my old BMW and this store had the best prices around and there shipping time was incredible. I would really recommend this store to anybody looking for auto parts."
"I ordered about 300$ worth in parts and accessories and had no problem. If you can try to ask for Chris this guy really helped me out. Saved me on some parts I didn't end up needing. Thanks Guys !!!!"
"I ordered a part for my boyfriends car a air intake hose. I paid extra for the 2 day shipping.
I has now been 6 days since placing my order and still no package. I never received a tracking
number so I have no idea if the item has been sent, the phone number on the website DOES
NOT WORK, I have emailed them multiple times with no response. I want my money back, I
am completely unsatisfied with how this company is handling their business. If I'm not contacted
by 5pm today I'm canceling the order shipped or not, calling my bank to cancel the payment
and going else where with my business."
"I accidentally ordered the wrong part #....the part I actually needed was not listed on their site so I bought one elsewhere. Meanwhile, I called them (and sent two emails) to see if I could head off the part before it was shipped. Someone finally answered the 1-800 line listed on there website (after two days of repeated attempts - at least 10 tries). That person told me that they were not sure if it had been shipped yet but he would check in to it. He (the sales person) said that if it was shipped that I could refuse to receive it and as soon as it got back to them they would issue a full refund. He said if it was not shipped yet, they would simply cancel the sale and issue a refund immediately.....That same person said he would call me back in a few minutes. After not hearing back from him for two days, I wrote an other email and finally got a reply....and....here it is:
We apologize for the delay. Our accounting department has been notified of the situation. As spoken over the phone, we have not shipped out the package. We have cancelled the order #17045 and will provide you a refund back to your PayPal account today (April 27). Please note that the refund will be credited back to your in aproximately 48 hours. Once again, we apologize for the delay and hope you visit our store for your next purchase. If you have any other questions please call us at 1800-618-9592 or contact us via email at ****@**** or at ****@****.
OK...confusing at best, I waited 4 more days after receiving this email and filed a claim with Pay-Pal...still no refund though.
Long story short, WATCH OUT for this outfit.
Follow up: I just got a call from a sales rep...nice guy, claimed that their was/is a problem with their pay pal situation. They said i would have a refund by the end of the day (5/3/12). Hey, everyone make s mistakes...I will upgrade my rating (as in a couple more stars) after/when/if I see the money.
Update #2:
I got a full refund (5/3/12)....Really nice fellas....I just think they are spread out a little to thin. Once they finally got to it, they bent over backwards to make things right."
"I ordered some parts from their website. I have sent several emails asking questions about it, and called them several times. i have gotten no response from either. UPS tracking says that the package was delivered to my house yesterday... but there is no package. is this website a scam????
UPDATE: still unable to contact anyone with this company and now the website is down. anyone know what I can do? they took my money already.
FINAL UPDATE: This website works! I received an Email and phone call from Euro Port Parts the day after I posted this review because they were notified that their was a negative review on their site. They claimed that they never received any Emails from me or Phone calls, due to their voice mail inbox being full. Once they had been reached, they were helpful working out the problems and shipped out the package again, which i received. I ended up getting my parts about a week after i should have, but they did what they could to make it right.
"
"I ordered wiper blade refills from them, which according to their website would fit my vehicle. Well, they didn't and I tried several times to contact them about a return and they did not respond. Not impressed."
"A+++++++++++++ sellers . I bought a fuel pump for my Saab great quality and amazing price. Will buy again and again from these company."
"I had a slight issue with the responsiveness of the company. Found out that their email system was down. They bent over backwards to correct any ill will. Great customer service fast shipper. Will buy from again. "