"I had moved and had a package from them delivered my new address. I placed a new order and keyed in my new address but they sent it to my old address. When trying to get it corrected, I was told that I keyed in my old address. Why would I do that? They charged me me 17.00 to pay the UPS a charge to change the address. I paid the bill but cancelled the order and had them send the order back to the company. The young lady I first talked to was pleasant enough but herr supervisor was awful. I will never do business with them again.
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"I have been pleased with all my purchases, however the last time I made a purchase my credit card was changed and then a duplicate charge was pending for several days. It did finally drop off today, but my expectation is that when I make a purchase I will be accurately charged. "
"My item was shipped on time and was in good shape when I received it. No complaints."
"The item is broken and the scratch came out and I think the box was opened once. I applied for a return and was contacted that it was out of stock."
“Thank you for bringing this to our attention. We apologize for the inconvenience you've experienced with your item arriving in a damaged condition and the frustration caused by the unavailability of stock for a replacement. Please rest assured that we are actively processing your return and will work to resolve the issue as swiftly as possible. If you have any further concerns or questions, please don't hesitate to reach out to us.”
"Scarlet dinner plate is scratched. Meadow dinner plate has paint bubbles. Twilight bowl has paint acrylic flaws. "
“Thank you for bringing this to our attention. We apologize for any disappointment caused by the issues with your Fiesta dinnerware. We want to assure you that customer satisfaction is our top priority, and we have already taken action to address your concerns. Replacement pieces for the scratched Scarlet dinner plate, the Meadow dinner plate with paint bubbles, and the Twilight bowl with paint acrylic flaws were dispatched, and you should have received them yesterday on April 16, 2024. We hope these replacements meet your expectations, and if you have any further questions or need assistance, please don't hesitate to contact us. Your feedback helps us improve our products and services.”
"Another flawless transaction with quick delivery. I find items here that I don't see anywhere else. Items are well packed and arrive intact. Thank you!"
"Great service! Fast shipping and the items arrived in perfect condition. Very happy will purchased again! "
"The shipping was so fast and the packing of the bowls I ordered was like nothing I have ever seen. Already referred friends to this website "
"One of my new favorites! Great products, wonderful customer service by REAL PEOPLE and exceptionally quick shipping. Highly recommend. "
"Never disappoints. Quality items."
"Ordered on Saturday, shipped on Monday, arrived on Wednesday. Exactly like I ordered. Now ordered two more orders, today another shipment arrives! Yeah! "
"Loved finding these bottles made in Italy. Great price. Quick shipping. Eay order and pay"
"My order was processed very quickly ... and all items were packed with good care, arriving in perfect condition. Thank you Everything Kitchens!"
"Received the mill in perfect condition, I going give it a good workout this weekend. "
"Products arrived packaged well and on time. "
"Order was packaged with care so arrived in perfect condition and delivery was in the specified time. This is my 3rd. order with Everything Kitchens. I will continue purchasing from them."
A rep from Everything Kitchens LLC, Customer Service Manager, has responded:
“Thank you for bringing this to our attention, and we're delighted to hear that you've been satisfied with your purchases overall. We apologize for any confusion caused by the pending charge on your credit card. Please note that sometimes, there may be a pre-authorization hold placed on your card to verify the funds, which can appear as a pending charge. Rest assured, this pre-authorization is typically released once the transaction is completed or canceled, resulting in the charge being dropped. We can confirm that there was no duplicate charge processed, and your card was only charged once when the order was shipped. We appreciate your understanding and value your business. If you have any further questions or concerns, please feel free to reach out to us.”