ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.22/5
Chance of future purchase:
4.16/5
Shipping & packaging:
4.14/5
Customer service:
4.27/5
Return/Replacement policy:
4.31/5
Featured Review


Verified
5/5

2024-05-19

Please bring back the Herald style glasses

"I bought some of my favorite pair of glasses from Eyebuydirect some odd years ago. They were sharp rectangular metal glasses called Herald and I haven't been able to find them anywhere else since. Every time I need to buy new glasses I go on a wild goose chase trying to find these glasses again. I love the ease and consistency of Eyebuydirect and hesitate to order elsewhere so it would be awesome if they made a comeback on the website or even if I could chat with someone to custom-order them :) overall Im so glad that Eyebuydirect exists so thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-19

Love this company

"They have saved me thousands by offering high quality prescription glasses I can count on and afford"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-18

Family loves this

"Several people in our family where lenses so getting a new pair can often be costly. Thankfully it has been a huge relief being able to use Eyebuydirect. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-18

Pretty glasses

"Can't wait to get them. I ordered 3 pair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-05-17

Excellent Customer Service

"The glasses fit so well and the customer service is outstanding. Thank you for making the online experience seamless. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
2/5

2024-05-17

Unhappy

"The order took much too long to be delivered. I was ready to cancel and order elsewhere!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-05-17

Efficient

"The site is very user-friendly. Easy to navigate "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-05-15

EASY TO ORDER

"CUSTOMER SERVICE PICKED UP CALL QUICKLY AND ANSWERED BY QUESTIONS WITHOUT DELAY AND WERE VERY HELPFUL."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-15

EASY, FAST, HASSLE FREE

"This was a very easy process and I only made a single purchase today. However, if my product comes in, without and complaints on my end, I will make more purchases from this website and invite others to use it as well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-15

Amazing customer service!

"Wow!
I am so glad I bought from here. After my kids glasses broke through no fault of his, a 5-minute call resulted in this wonderful company honoring their 365D warranty and immediately issuing a replacement. I am absolutely pleased to have given my business to them and will come back for all eyeglass needs for my family members.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-05-13

Somewhat intimidating

"Confusing too much back& forth"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges
Overall product shipping and delivery process

Verified
5/5

2024-05-13

Easy Peasy

"Everything was very easy. Lots of choices, but easy to filter and make a decision."


Verified
5/5

2024-05-12

10/10 im buying again

"10/10 i love how easy this is "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-05-11

Kompa

"Very professional and informative.
Thank you,
"


Verified
5/5

2024-05-11

Love my glasses

"Fast and easy process. This is my 3rd time ordering. Will definitely order in the future!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges