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Product & services pricing
4.25/5
Chance of future purchase:
4.20/5
Shipping & packaging:
4.13/5
Customer service:
4.33/5
Return/Replacement policy:
4.37/5
Featured Review


Verified
5/5

2024-06-20

R. Villarreal

"Reliable service with a great selection of eyewear. "

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Verified
4/5

2024-06-20

Happy camper

"The site is very user-friendly. "

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Verified
5/5

2024-06-19

Sweet

"Alls good
Fair price
Good service
"

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Verified
2/5

2024-06-18

No place to put a code??

"Why did you give me a code for giving my email and then there was no field for the code"

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Verified
5/5

2024-06-17

great website

"It was very east to select and order my glasses. Many options available and they are explained."

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Verified
5/5

2024-06-16

great birthday gifts!

"My boyfriend has been in the market for some sunglasses and I recommended eyebuy! Along with his sunnies I also couldnt help myself and grabbed 2 more pairs for myself. That Fathers day sale was a dream a saved a good amount and seeing the clock tick down on the sale made me click check out real quick!"

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Verified
3/5

2024-06-16

Your e-mail offers are confusing

"I thought I was going to get 30% to 50% off until I realized you had to buy a name brand frame. At least I should have gotten free USPS shipping, but needed to talk to a rep to figure out how to do that because I guess it only works for a person on their first order (this was my first order), so she explained how to put WELCOME in for a code instead of the code that was in the e-mail."

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Verified
3/5

2024-06-15

Takes too long to get to me

"Good quality cheap great product "

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Verified
5/5

2024-06-15

Awesome experience!

"Everything that you are looking for is here! From sizes, type of lenses, brands and more! "

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Verified
5/5

2024-06-14

My only complaint is there are too many choices.

"There are a lot of choices to pick from."


Verified
5/5

2024-06-13

Great Price

"I had a few questions in the beginning. Customer service was great and answered all my questions. The pricing for the frames and service are amazing. I will be ordering again "

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Verified
5/5

2024-06-13

easy to navigate and I love that I can try on glasses virtually before I buy

"It was my first time using the site, and it was easy to pick glasses and navigate it. I also liked that I could check out with Amazon Pay.
Will use this site again.
"

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Verified
3/5

2024-06-13

All of my purchase history, etc. has been lost to me

"I've always been quite happy with eyebuydirect, until yesterday, when I went to order two new pair of glasses, and the only history that showed was my first purchase in 2020. I went through two chat sessions (slightly over an hour of my time) which were both useless, although the agents were professional and polite. On the phone, I was able to get an email sent, that had all my prior purchases in it, so at least I had a good record of what frames and prescriptions I have used. My tier was also reset back to zilch.

I'm happy with the purchase I just made, and am certain that the glasses will be high quality—just am upset at loosing all the favorites, etc. that I had in my account.
"

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Verified
3/5

2024-06-13

customer rep wasn't that nice

"Everything aobut the return and repurchase was great, except the customer service rep, called Sunshine, who was anything but that. I even tried to joke with her but no go. Then I truly thought maybe I was talking to a bot, not a person since sometimes it is hard to tell, but she confirmed she was a person. And so it is. "

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Verified
5/5

2024-06-12

Easy was to order glasses

"This is my third time ordering glasses from eyebuydiect. It's fast, easy (except for making decisions on which ones) and my eye doctor says the scripts are 100% accurate. Fast delivery and great customer service too."

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