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Product & services pricing
4.26/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.13/5
Customer service:
4.34/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
5/5

2024-03-27

Great return experience.

"I had to initiate a return & after some quick back & forth Emails my exchange was already in the works! Was easier than I expected because of my issues with any type of returns/exchange in the past. I'm excited to get the new pair again so I can finally call the ones I have on now my 'in case' pair because of them always falling off my damn face. "

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Verified
4/5

2024-03-27

I was surprised at the selection! Lots of great options in the shape I love.

"I found lots of stylish and trending options."

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Verified
4/5

2024-03-26

Good

"Easy to select and complete the order "

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Verified
1/5

2024-03-26

Feels deceptive. Standard free lenses are buried. Defaults to extra fees in very small print. Not a trustworthy experience.

"The default set to yes check to add purchase protection is a small font at the bottom is deceptive.
I also could not get the free lenses as advertised unless I went back into the cart and edited the lenses. It was a multistep process and felt like I was being taken advantage of. This may be the last time I purchase through this site. I don't feel a lot of trust here. Just an unethical money grab.
"


Verified
5/5

2024-03-26

EASY ORDER PROCESS & EXCELLENT PRICE

"After I got my exam I received my script. Before you leave the store/doctor make sure you get the PD#. This is very important when ordering glasses online. Some stores/doctors will be hesitant about providing this. After I got everything I went online, reviewed the large selection and ordered my eyeglasses. The website explained the fine details and the transition from one eyeglass order section to the next was made sense. Make sure to search your emails and profile to secure Promotion Codes that can be applied to the final bill."


Verified
5/5

2024-03-25

Happy customer

"Love the selections and the prices "

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Verified
5/5

2024-03-23

Reliable

"This is the only site I go to for glasses."

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Verified
1/5

2024-03-23

If I could give 0 stars for customer service I would.

"Glasses arrived broken. Said to pick a new pair bc frames were no longer sold. I did that. There was a $4 difference I had to pay. Ridiculous bc they sent broken ones and then didn’t have the frames still to replace. Then said I’d get a link trumpet the $4. Never got it. Had to chat again. This was a lengthy process. Just now got the link. I hope the glasses arrive at some point."

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Verified
5/5

2024-03-22

Great Experience

"Huge selection available in every imaginable style. Virtual experience was easy and very helpful, and great prices. I'll be back once I try these on."

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Verified
5/5

2024-03-22

3rd time purchasing! :)

"I have ordered from this website multiple times and never been disappointed! Can't wait to receive this order! :)"

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Verified
5/5

2024-03-22

Great customer service

"Customer service was great. Maricel really helped a lot "

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Verified
5/5

2024-03-22

5/5

"All the times I’ve order it has been wonderful!
Delivered with care, packaging is great
"

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Verified
5/5

2024-03-21

Returning Customer

"I have loved every pair I've received."

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Verified
5/5

2024-03-21

First time order

"Just placed my first order. I did call the 800 number for some clarification, and it was super easy. Can't wait to receive my glasses. "

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Verified
5/5

2024-03-20

Fast and easy

"I like the process and how easy it is. I hate going out shopping and this safes be time, money and gas."

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