ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.28/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.14/5
Customer service:
4.34/5
Return/Replacement policy:
4.39/5
Featured Review


Verified
5/5

2023-11-23

Love this brand!

"Purchased my first pair of glasses in spring of 2018 and have never looked back! Accurate lens quality, a diverse frame selection, and great prices. Last year, I bought 2 pairs of glasses and mistyped the PD number on one pair, they caught my mistake and reached out to confirm my prescription — the diligence of the lab team & customer service was much appreciated!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-23

Love it

"I love getting glasses from eyebuydirect. Cheap, and pretty."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-23

"Always great glasses at a great price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-23

Excellent Customer Service

"Great experience with customer service! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-22

Quick and easy

"Easy to order. Good selection of glasses. ( frames) very pleased with glasses I chose. Will order again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2023-11-22

Cumbersome website...I think they're always looking to trip you up on offered discounts

"My gripe is in the ordering process. There is no usual way to order three pairs. How about one of those boxes....like on every.single.other order and/or check out, where you can increase the number of that item in your order? No, here you have to reprocess your order three separate times. What?! I think they do that so you won't qualify for the discount they offer only if you buy over X number of dollars.
I loath those chat bots. The companies always decide you could have only one of four possible questions. Just type in 'real person' a couple of times and it'll take you to someone who could hear a different question.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2023-11-22

Good price and selection.

"There seems to be a pretty good assortment of frames. The sale on the lenses was also nice."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-21

Hope I love em!

"First time ordering online. Easy peasy!!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2023-11-21

This website feels like a scam

"For some reason, it wouldn't accept my card. On top of that, I had to reenter the coupon every time afterwards so I don't accidentally pay an extra $60. It feels like they're trying to take advantage of me. Finally, there are way too many pop-ups, and this is after I'm using an ad blocker. Probably won't order from here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-20

Long term customer!

"I love Eyebuydirect.com. I have been a customer for years! Never had an issue with any part of my order or products!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-20

Easy and inexpensive

"Easy waiting to see my purchase "


Verified
5/5

2023-11-20

Great value

"I can always come to the site and find a cute style that fits my current budget. My daughter loves to pick out her glasses right along with me and is always in disbelief of the price vs going to the local optometrist."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-17

Great

"Website is easy to navigate, specials add to the cost savings for excellent product and from prior interactions customer service is excellent."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-17

The prices are actually so affordable I was a lil sis at first

"I love to switch up my glasses, I am a bit of a fashionista. And glasses are soooo pricey these days it's like dude I didn't choose to be blind make glasses affordable tf? Anyways I just ordered mine BOGO bro like that is such a steal. I am so excited to see them they look so cute and I was able to try them on virtually which was a slay. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-15

MB

"Easy order and like the try on features
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges