ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-10-22

"Good products at good prices and fast shipping to boot. A++++++++++++++++++++++++"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-22

"Highly recomended, I received my order very fast in Mexico, this seller has better prices in international shipments than orders, and they are using an important S&H company. I´ll buy again soon. Also I found parts that are hard to find. thanks!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-22

"Using FCP was a great experience - product came quickly just as expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2014-10-22

"I ordered a snabb intake for my volvo v70 t5 but fcp seen one for a v70 r s60 r as I am in the uk I had to payed customs plus shipping i had to go to paypal to ask for a refund which that found in my favour and said send the part back for a fill refund. As it was not my fault I think is A bit unfair as I HAVE PAYED CUSTOMS AND RETURE POSTAGE I would sill be out of pocket £80.00 and sill no part so if you are in the uk beware "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2014-10-24
A rep from FCP Euro, FCP Euro, has responded:

“Gareth,
Thank you for placing an order with FCP. I am very sorry that the part did not fit your car. Many times there are splits in the production of the cars that may cause a fitment issue. You can return this order and I would be more than happy to refund you in full once we receive the item back.
In the meantime, when placing an order with FCP if you would like to email us with your VIN# of your car, we would be more than happy to double check the fitment of the part for you before it ships out..
Please feel free to contact me directly with any questions.
Sincerely,
Pam”


Verified
5/5

2014-10-22

"Ordered parts for my GF's Volvo through FCP. They offer great pricing and selection. I have ordered from them in the past and never had any issues. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-22

"The timing belt kit I purchased from FCP was complete, was a good value, and included top quality replacement parts for my Volvo XC70. The parts have been installed and the car is running great! I appreciate the suggestions FCP provides, and I order with confidence that the parts FCP carries are only the best parts for my cars. I will continue to utilize FCP for all my parts purchases."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-22

"I ordered a power steering reservoir, hose, tool and clamps. Price was reasonable and they back ordered the reservoir so they shipped it 2nd day on tier expense. Thanks guys!

I needed it for my Mechanic that thursday!


"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2014-10-22

"Joe the customer service rep failed to honor their price match promise, I sent them a shopping cart from a competitor for 25 parts, ended up buying only a couple due to pricing and bought the rest elsewhere (both places offered free shipping and same brand name parts). I also asked for a quote on parts not showing online or for some clarification but never got back to me on those. Pretty good website that is easy enough to use. Free shipping is pretty quick with USPS.
I find the parts selection has some really big gaps though, like cooling system hoses for certain Mercedes models, fuel hoses/lines that other places have although nobody has a complete selection in stock. Having diagrams to simplify selections would help very much as well as an explaination of chassis number ranges, engine numbers, VIN etc instead of just up to this number (without telling us what that number is, body, engine, VIN). I know Mercedes made lots of running changes during production, however the build date should eliminate all that confusion if someone decoded it all.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"Great place to get the parts I need for my Benz and the customer service is outstanding!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"All good. Fast shipping. Good on-line purchase process. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"Had the antifreeze and radiator level sensor I needed, both at decent prices. Thanks for the quick ship."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"You cannot go wrong with FCP Euro. We have been ordering quality Volvo OE and aftermarket parts from them for almost 10 years. They have the best prices around and provide above average customer support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-10-22

"Absolutely fine product for the great price, totally acceptable, timely shipment, easy to use website.

I was leery that their Volvo Skid Plate Air Guide Lower (850) Economy 9135445 would not really fit and/or be of low quality but thankfully my concerns were unfounded.

They seem to really "sell only things we'd use ourselves on our own equipment"

PS FCP prompted me to write review but NOT what to write or rate
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"Excellent Service ! Fast Shipment !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-10-22

"Very good customer support.Max still honored a rebate i have about a year ago.wide selection of parts and they will help you if the part you are lookibg for is not listed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges