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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-05-16

"Great store to buy your parts at.
They handled my order very well, one part was in a remote warehouse and they shipped my order using express shipping instead of the regular shipping as soon as my part arrived to their main warehouse. even though i was told that there could be delay.

those people are the ones to count on when you're tight on time and need a part badly!

definitely returning to them soon for more parts.
"

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Verified
5/5

2014-05-15

"FCP Euro is an excellent online service. I bought a (2004) 10 year old BMW 325i for my son's first car. I wanted to renew it to a more, "like new," condition...but what did this single mom know about buying European car parts? Nothing, when I started! Now I'm a pro!
The online parts-search option is simple to use...the pictures help! Most of all, the customer service department is available, extremely knowledgeable and friendly, if further assistance is needed.
On one occasion, I needed to return an unnecessary part that I had ordered...the return process was simple, free, and the money was promptly returned to my account!
I am thrilled with FCP Euro, my 17 year old, loves his Beemer, and I have a new hobby!
Thanks FCP Euro!
Sincerely,
Grateful Single Mom
"

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Verified
5/5

2014-05-15

"Thanks for all, hope to deal with you again."

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Verified
5/5

2014-05-12

"I've made multiple orders from FCP Euro and have always been impressed with the great service and timely shipping. My last purchase was for a full control arm kit for my A6. Everything was packaged nicely and all hardware was included plus some additional goodies. Unfortunately, while I was installing the kit, I noticed that one of the control arms had a manufacturing defect inside the ball joint. FCP responded super fast and sent a replacement before my defective part was even in the mail! Thanks for everything guys!"

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Verified
5/5

2014-05-12

"I truly appreciate the customer service from FCP. You are always the 1st place I look when I need parts for our BMW’s"

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Verified
5/5

2014-05-12

"i have ordered several parts for my 89 volvo 244 from FCP.i have always been more than happy with their selection,product and delivery.they also have great pricing.i have ordered from other sites and been let down or even ripped off.not FCP. i would recommend FCP Euro to anyone who's vehicle,time and money matters.i always knew when my package was coming.it was always the same high quality part as expected.shipping was fast.sounds right to me.thanx FCP Euro! "

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Verified
5/5

2014-05-11

" FCP makes purchasing parts quick and easy. They have the best customer service out of all the parts stores that I have dealt with."

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Verified
5/5

2014-05-10

"I always go To FCP Euro for my BMW Parts. Low Prices and fast delivery
very satisfy and will recommend it to my friends
"

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Verified
5/5

2014-05-10

"With their great customer service and price matching to other valid online vendors, its hard to go elsewhere. Reps are courteous and always willing to help, searching with me to ensure the right part is ordered and best price received. Great all around customer service, even their warranty cant be matched and being on the East Coast as FCP, the parts arrived in two days. I used to wait 8 to 10 days with AHAZ. Much appreciated FCP and wish you all a great safe summer. Cheers Bz"

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Verified
3/5

2014-05-09

"The timing belt "kit" had various non-applicable seals in lieu of the correct ones requiring a quick trip to the dealer for parts.. which is ALWAYS painful!"

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Rep reply posted 2014-05-10
A rep from FCP Euro, FCP Euro, has responded:

“Fred,
I am very sorry that you received a kit with parts that did not fit your car. I would be more than happy to look into this for you. Can you please tell me the Year make and model of your car? Do you still need the correct parts or have you sourced them locally? I will also have my products team double check the fitment guide on our website for this product.
Please feel free to contact me directly with any questions. I can be reached at 877-634-0063 ext 306 or you can email me at pam.marsden@fcpeuro.com
I look forward to hearing from you.
Sincerely,
Pam”


Verified
5/5

2014-05-09

"FCP is my go-to auto parts connection. Fast shipping, competitive prices, great service. "

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Verified
5/5

2014-05-09

"Great product, excellent customer service.."

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Verified
5/5

2014-05-09

"These guys did a great job of getting my order out quickly, even though one of the parts was out of stock. They went over and above what I expected to get the part and get the order to me when I needed it. They even called to follow-up to let me know the order was on its way. Overall, excellent service and their prices are always among the best."

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Verified
1/5

2014-05-09

"I have used FCP many many times. I have not had problems until recently. I ordered the "complete front end kit" to rebuild the front of my 1988 Volvo 740. I was in the middle or rebuild when I realized the kit only had 2 control arm bushings(the car requires 4). I contacted FCP and was told the kit only came with 2 and if I needed 4 I would have to purchase them. I did from another supplier. Why would you sell a complete kit that wasn't complete. I have rethought my parts suppiers."

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Rep reply posted 2014-05-10
A rep from FCP Euro, FCP Euro, has responded:

“Jerry,
I am very sorry the kit did not include the 4 control arm bushings. I did check our website listing and it does only show that the kit comes with two control arm bushings. I am going to have my products team look into this kit to see if we need to make an update on the website but also to the kit as well.
Please feel free to contact me directly with any questions. I can be reached at 877-634-0063 ext 306
Sincerely,
Pam Marsden
Customer Service Manager”


Verified
5/5

2014-05-08

"Good price with free ground shipping, the total is less than other online sites. The parts are authentic OEM just like buying at dealer at much higher price. Customer services are very good, easy to return for exchange or refund. Will buy again."

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